Question about Canon CanoScan 8600F Flatbed Scanner

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The scanner has worked perfectly for two years but is now not being recognised by my PC with Vista OS. I have downloaded a new driver from Canon but it has not resolved the probem. The blue light on the scanner lid is continuously flashing rather than staying on. Any ideas please?

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  • Canon Master
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First be sure that the driver is for vista os ..and for you model..
After that go to device manager ..and take a look to see if the printer is seen there ..either installed or in yellow with a sign mark on it ..If it seen and installed right click and uninstall it ...after that remove the usb ..and insert it again ..the computer should see the new hardware and prompt you with the installation wizard ..if it doesn't ...reastart ..go to bios..and choose the optimal factory defaults ..and save changes with F10..and enter ..in this moment should restart itself , and see the new device ...proceed the installation ..but do net let it be done automatically ..but choose no not this time..and after that choose to install it from a specific location ..next ..and when it get to choose the driver ..browse and point to the downloaded driver from the site ..and next ...it should be ok ..if the driver is the proper one..
If after the installing and all goes well it still makes the same ..and do not communicate ..see on the site and download the software for vista ...the actual manager to make the commands and to manage the scanning...cause this you may have it from the disk and be for xp..
Or download and install ACDsee 9 and use it to import from device ..with the twain feature..its easy to locate its right in the center of the program..
the procedure is make the scan.and after that open the photo manager and import from device..choose the scanner from the list and see if it imports the job..
If does at least you know the driver its ok ..and the issue is the software you use to manage the action..
If it do not work with this either ..than the scanner do not actually scans..and take a look to see whats wrong ...reset it ..it may have the memory full or something like that ..

Posted on Apr 29, 2010

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Hi I bought a Canon Canoscan FS4000US used online. No driver came with product. Canon website does not offer any downloads when viewing canon website with WIndows Vista 64 Bit. It does show available...


When I go to the Canon site, I get prompted to select my OS: http://usa.canon.com/cusa/support/consumer/scanners/canoscan_series/canoscan_fs4000us#DriversAndSoftware . On other parts of the Canon support site, I need to click on a Change OS link to get that dropdown menu or swap to the Select OS in that dropdown menu and then refresh the page. Then I can select a new OS. (Note the site uses Javascripts that do not seem compatible with all browsers. I found it worked with Firefox 6.0.2 . The exact location is hidden until you agree to the Canon Terms of Use.)

However, this driver, fs4000usvst103ben.exe, is listed as a Vista 32-bit driver released in 2007. Since the 64-bit Windows requires signed drivers, Canon doesn't make 64-bit drivers for their older scanners. (This scanner was released with compatibility with Win98.) Thus you will probably get an error message about the unsigned driver when you try to install it.

If the driver refuses to install, you may be able to run the driver installer by using the compatibility mode. Download the file and save it to your hard drive. Right click on the exe file and choose Properties. In the Compatibility Tab, select Run this Program in the Compatibility Mode and choose XP. Click Apply and then OK. Right click again on the exe and choose Run as Administrator.

I hope this helps.

Cindy Wells

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I have downloaded the scanner software for the canon CanoScan N670U more than once, but it is not opening or running on my mac.


This was a problem with Mac's and this scanner (are you using 10.3 OS)?
Try unplugging the scanner then replugging it in, sometimes after the mac sleeps and is woken, the scanner will not be recognised (happened on XP and Vista PC machines as well)
also try using image capture on the mac rather than the canoscan toolbox software.

If you want to give installing the drivers and software another go, download the software and driver remover tool from canon's site before re-installing

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http://www.microsoft.com/windows/compatibility/windows-7/en-us/Details.aspx?type=Hardware&p=Canon%20CanoScan%20N650U%20Scanner&v=Canon&uid=&pf=0&pi=0&s=Canon%20N650u&os=32-bit

If Canon doesn't write drivers for this scanner for Windows 7 no one else ever will.

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Hello,

I got this link from Canon's site. Click here. Choose the Operating System of your computer. Then download the driver utility. I hope this will work for you.

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This is the link to the drivers and CanoScan Toolbox.
Click on the
Drivers & Downloads on this page then choose Vista(64) as your OS

http://www.usa.canon.com/consumer/controller?act=ModelInfoAct&fcategoryid=235&modelid=6623#DownloadDetailAct

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