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Norton scan does not complete. Where do I go for help?

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  • Elmtreetop Mar 25, 2008

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Do a live update from within the program and update all parts. Then try and scan again.

You can try www.symantec.com for more help if you are getting specific errors.

Hope this helps!

Posted on Mar 24, 2008

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1 Answer

I have Norton Security, but I still get these annoying messages coming on my screen from Norton asking me to sign up for some security product. I'm getting browed off with Norton so stop this message...


The best thing to do is call Norton and let them know what's going on. They should be able to help you out.

That being said, I find myself hearing increasingly more negative reports about Norton. My suggestion would be to completely remove it from your system.

I use a free antivirus, and never have any problems with my computer. This is the one I use:
http://download.cnet.com/Spybot-Search-Destroy/3000-8022_4-10122137.html?tag=mncol;1
It's completely free and has many features (automatic update and automatic scan/fix, immunization to protect your computer BEFORE you get a virus, etcetera.)

I've been using this program for years, and as I said, have never had any problems with my computer. If Norton is unable to solve your problem, or if you've simply become to fed up with them, that would definitely be my suggestion.

Hope that helps, let me know if you need anything else.

Jul 18, 2011 | Symantec Norton Internet Security 2008:...

3 Answers

I have cd for norton antivirus 2008 need instructions on how to do it


1. Preparing before you begin
    1-1 Make sure that your computer has the necessary system requirements.

    * Windows XP Home Edition/Professional
    * Windows Vista (32 and 64-bit) Home basic, Home Premium, Ultimate, Business, Starter Edition

    * 300 MHz or higher processor
    * 256MB RAM
    * 180MB of available hard disk space

    1-2 Remove any other antivirus programs that you currently have installed.
    To remove them, click Start > Control Panel > Add or Remove programs. In the list of current installed programs, click other antivirus or firewall programs, and then click Remove.

    1-3 Make sure that you can connect to the Internet, then close that window.

    1-4 Close all open programs on your computer.

2. Installing and activating Norton AntiVirus

2-1 Do one of the following:
If you install from a CD, insert the CD into the CD-ROM drive.
If you downloaded your copy of Norton AntiVirus, double-click the file that you downloaded.

2-2 In the opening panel, click Install Norton AntiVirus.

2-3 Read the License Agreement, type your Product Key if prompted, and then click I Agree.
If you do not accept the License Agreement, you cannot continue the installation.

2-4 In the Installation Options panel, review the options, and then click Next.

2-5 In the Pre-Install Scan panel, click Start Scan.
The scan takes a few minutes.

2-6 In the Installation Confirmation panel, click Next.

2-7 In the Activation panel, wait for the progress bar to stop, and then click Next.

2-8 If the Norton Account panel appears, do one of the following:
* If you currently have a Norton account, complete the Sign in to an existing Norton Account section.
* If you want to create a new Norton Account, complete the Create a Norton Account section.

2-9 Click Next.

2-10 In the Norton AntiVirus Installation Complete panel, review your subscription details, and then click Finish.

2-11 In the Welcome to LiveUpdate panel, click Next to begin checking for the latest product updates.

2-12 On the next LiveUpdate panel, review the list of available updates, and then click Next to begin the updates.
This process takes a few minutes.

2-13 On the final LiveUpdate panel, click Finish.
A system scan begins automatically. When the scan is complete, the Norton AntiVirus main window opens.

Apr 20, 2008 | Computers & Internet

1 Answer

Trojan Win32 came to my Pan Drive from computer and Avira is not capable to delete this type of virus. Please scan and remove from my Pan drive and PC with a Good / high powered anti virus. Anti virus...


This can be resolved by installing and scanning the computer using Norton 360.

Click here to download Norton 360 version 3.0

After downloading Norton 360 double click on the installation file and follow on screen instruction to install the file.
Click on skip if it ask for product key.
After installing Norton 360 open Norton 360 and click on live Update to download latest virus definition on to your computer. This will helps norton to find and heal the up to date virus.

After running live update perform complete system scan using Norton.

Note:
  • Uninstall existing Antivirus on your computer before installing Norton 360.
  • Your system performance will be little low for about 7 to 10 days after installing Norton, after this period it will become Normal.
  • This is trial version which will provide you 30 days validity but even 1 year subscription does the same task. You can install whatever antivirus if you wish to switch over.

Jan 21, 2011 | Computers & Internet

1 Answer

I am not able to updat my norton antivrus though it is still valid for another 500days above.symantic emial scanner endlessly scannin the emails that are never sent and slowing down my computer very...


You have most likely acquired some malware that Norton did not catch (this is not just a problem with Norton, but with all virus products). Go to www.malwarebytes.org and download the latest free version. If your malware is particularly nasty, it will block this site in which case you'll have to download the software on another computer and put it on a USB drive or CD. Boot your computer into safe mode (hit F8 repeatedly upon turning on your computer until the boot menu comes up) and select Safe Mode with Networking. Once in safe mode, install and run the MalwareBytes program. Let it update (if it can) and run a full scan (will take some time). After it completes, have it remove all infected files. Now reboot the computer and let it start normally. Run a complete scan with Norton and it should start updating again with no problems.

Mar 04, 2010 | Symantec Norton AntiVirus 2004 - (Open...

1 Answer

I have a virus thats taken over my computer and want to do a complete system restore. I have the discs. I press f11 and it gives me 2 options 1. to restore windows xp and 2 to do a complete restore when i...


You might like to try a WEB based virus scan before you try a complete restore. :-

Trend Micro HouseCall
Many computer users rely on Trend Micro for their antivirus needs but when you’ve got a virus, sometimes your installed version won’t boot up, so the company’s got a free online scan that can be used by anyone in this situation, not just Trend Micro users. It’s called HouseCall and it’s a free virus scan that you can get right now... just go to http://housecall.trendmicro.com. When you get there, click on Launch HouseCall 6.5 (you have to have Java or ActiveX controls enabled)

Norton Security Scan
Norton Security Scan is the online free security scan offering from Symantec, makers of the popular Norton Antivirus and Norton Internet Security products. If you want to start using this one, first make sure you’re running Internet Explorer 5.0 or above, and then head over to http://security.symantec.com and click Continue to Symantec Security Check:

Nov 19, 2009 | E-Machines eMachines Desktop PC

1 Answer

After the inalization scan is done norton tells me there is another norton on my computer but there isn't. then it reads that i have to restart my computer. then i restart my computer and the same thing...


Hi there.

This is a common problem that I have found with installing Norton products. Did your system have a 90 day trial program? Even if you havre never used it, it will still be detected. Also, a normal deletion of Norton, either manually or via Add/Remove, does not completely remove Norton products.

Using this link:
http://service1.symantec.com/Support/tsgeninfo.nsf/docid/2005033108162039
download the Norton Removal Tool and follow the instructions. This will completely remove the Norton product from your system.

Restart your system and try again.

Let me know if it works

Tim

Jun 28, 2009 | Symantec Norton Internet Security 2009

2 Answers

Cant install norton


today quick heal is most successs antivirus if you want to install
Downlaod from here
http://download.cnet.com/Quick-Heal-AntiVirus-Plus-2009/3000-2239_4-10838310.html
Tehn update it from internet .
Then scan boot time.

Jun 23, 2009 | Norton Internet Security 2005...

1 Answer

Full system scan not getting completed


Open NIS and run LiveUpdate. Keep re-running LiveUpdate until it says that there are no more updates. Reboot the system if prompted to do so (you may want to reboot even if it doesn't say it is required, just to be sure everything got replaced properly). Open NIS again, select Tasks and run a Full System Scan. The error message should not appear again.

Mar 19, 2009 | Symantec Norton Internet Security 2008:...

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