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Norton scan does not complete. Where do I go for help?

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  • Elmtreetop Mar 25, 2008

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Do a live update from within the program and update all parts. Then try and scan again.

You can try www.symantec.com for more help if you are getting specific errors.

Hope this helps!

Posted on Mar 24, 2008

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My pc have a virus and I can not open any program.what could I do?


Remove the virus or restore the harddrive to factory restore. Try to backup you data if you can before you restore the harddrive.

Nov 08, 2010 | PC Desktops

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I have cd for norton antivirus 2008 need instructions on how to do it


1. Preparing before you begin
    1-1 Make sure that your computer has the necessary system requirements.

    * Windows XP Home Edition/Professional
    * Windows Vista (32 and 64-bit) Home basic, Home Premium, Ultimate, Business, Starter Edition

    * 300 MHz or higher processor
    * 256MB RAM
    * 180MB of available hard disk space

    1-2 Remove any other antivirus programs that you currently have installed.
    To remove them, click Start > Control Panel > Add or Remove programs. In the list of current installed programs, click other antivirus or firewall programs, and then click Remove.

    1-3 Make sure that you can connect to the Internet, then close that window.

    1-4 Close all open programs on your computer.

2. Installing and activating Norton AntiVirus

2-1 Do one of the following:
If you install from a CD, insert the CD into the CD-ROM drive.
If you downloaded your copy of Norton AntiVirus, double-click the file that you downloaded.

2-2 In the opening panel, click Install Norton AntiVirus.

2-3 Read the License Agreement, type your Product Key if prompted, and then click I Agree.
If you do not accept the License Agreement, you cannot continue the installation.

2-4 In the Installation Options panel, review the options, and then click Next.

2-5 In the Pre-Install Scan panel, click Start Scan.
The scan takes a few minutes.

2-6 In the Installation Confirmation panel, click Next.

2-7 In the Activation panel, wait for the progress bar to stop, and then click Next.

2-8 If the Norton Account panel appears, do one of the following:
* If you currently have a Norton account, complete the Sign in to an existing Norton Account section.
* If you want to create a new Norton Account, complete the Create a Norton Account section.

2-9 Click Next.

2-10 In the Norton AntiVirus Installation Complete panel, review your subscription details, and then click Finish.

2-11 In the Welcome to LiveUpdate panel, click Next to begin checking for the latest product updates.

2-12 On the next LiveUpdate panel, review the list of available updates, and then click Next to begin the updates.
This process takes a few minutes.

2-13 On the final LiveUpdate panel, click Finish.
A system scan begins automatically. When the scan is complete, the Norton AntiVirus main window opens.

Apr 20, 2008 | PC Desktops

Tip

How To Completely Remove All Norton Products


Use the Norton Removal Tool to remove a failed installation or a damaged Norton product. Note: The Norton Removal Tool uninstalls all Norton 2003 and later products, Norton 360, and Norton SystemWorks 12.0 from your computer. If you use ACT! or WinFAX, back up those databases before you proceed.

You may need your Product Key if you plan to reinstall your Norton product.
Click here for help finding your Product Key.

Completely Remove All Norton Products
  1. Download the Norton Removal Tool.
  2. Close all programs and run the Norton Removal Tool.
  3. Follow the on-screen instructions.
  4. Restart the computer if asked.

on Feb 20, 2011 | PC Desktops

1 Answer

I have Norton Corporate Edition on my computer. When I try to manually run a scan or run a scheduled scan, I get the message: Scan stopped by user. How can I fix this?


mcdevito75 here, You may have to contact Norton, could be a glitch on their end, use contact at the Norton site, meanwhile go over your settings at the Norton site.

Jul 12, 2010 | Dell Dimension 2350 PC Desktop

1 Answer

I have a virus thats taken over my computer and want to do a complete system restore. I have the discs. I press f11 and it gives me 2 options 1. to restore windows xp and 2 to do a complete restore when i...


You might like to try a WEB based virus scan before you try a complete restore. :-

Trend Micro HouseCall
Many computer users rely on Trend Micro for their antivirus needs but when you’ve got a virus, sometimes your installed version won’t boot up, so the company’s got a free online scan that can be used by anyone in this situation, not just Trend Micro users. It’s called HouseCall and it’s a free virus scan that you can get right now... just go to http://housecall.trendmicro.com. When you get there, click on Launch HouseCall 6.5 (you have to have Java or ActiveX controls enabled)

Norton Security Scan
Norton Security Scan is the online free security scan offering from Symantec, makers of the popular Norton Antivirus and Norton Internet Security products. If you want to start using this one, first make sure you’re running Internet Explorer 5.0 or above, and then head over to http://security.symantec.com and click Continue to Symantec Security Check:

Nov 19, 2009 | E-Machines eMachines Desktop PC

1 Answer

2 days ago I tried to open an attachment in an email message and received a message that said "Virus Scanner is Currently Not Available". I now cannot open any attachments in any emails. I don't know what...


I don't know how the problem was fixed, perhaps after performing 2 complete scans on my laptop. I can now open email attachments. Thank you anyway.

Dec 22, 2008 | PC Desktops

1 Answer

Cannot manage to load norton security programme


hi there,

although, not specified what you did but i presume 2 actions:

1. Running the program and cannot be completely loaded, it means that there's a program that block your Norton Internet Security 2008 to run, and that might be a Virus or Trojan. or someone is hacking in your pc (might be). and this will happen, if your Norton Internet Security 2008 is not updated and/or you install an internet plug ins in some of your visited website and through that plug ins the website administrator has a link in your pc to access, but not all.

solution: try to uninstall and fresh install your Norton Internet Security 2008 but before you do that make sure that you have a supported docs like cd key and response code from Norton if any, to successfully install your anti virus. and before you install, unplug your connection from internet (install offline, after installation, update it and scan your pc).

2. you install your Norton Internet Security 2008 and cannot be completely loaded, it means that Norton program is corrupted. please have a fresh copy in cd if any and install it.



Nov 21, 2008 | Compaq Evo D510 Minitower (Open Box)...

2 Answers

I have virus attack on my computer how to remove


You may download free antivirus software like AVG and Avira and run it to your computer.

Nov 13, 2008 | Compaq PC Desktops

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My Norton Security System independently decides to run its security scans automatically around 8pm most every night. I run an eBay business and this is PRIME TIME for me. It's putting me out-of-business....


1 Start Norton AntiVirus. If Norton AntiVirus is installed as part of Norton Internet Security or Norton SystemWorks, then start that program. 3 Click Configure a Scan, and then click Schedule Full System Scan. 4 Fill in the Schedule Task, Start time, and Schedule Task yourtask fields. 5 Click OK.Hope it can help you.

Jul 30, 2008 | PC Desktops

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