Question about Creative Labs Zen Digital Media Player

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ZEN will not power up

ZEN player is fully charged and working fine. I loaded some new files onto it. After disconnecting from computer, ZEN will not fully power up. I get the "Creative" logo, then the "ZEN", then a blank screen. The blue power light is on, but the screen stays blank. The ZEN will not power off unless I poke the reset button. Then I go back to the same power up sequence that ends in a blank screen.

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First back up all of your music and do this: Turn off the player and make sure it is disconnected from the computer. Then press and hold the play/pause button and turn it on simultaneously. It will then enter recovery mode. Scroll down and select format (all) and let it format and it should work like normal. If it freezes again, then you may need a firmware update.

Posted on Apr 29, 2010

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1 Answer

Really i don't know what the problem is. the creative doesn't charge and when it charges don't do anything


the player seems to need longer charging:
1. while player switched OFF: let it load on ac-adapter or USB-connection**** for about 1 hour, until the screen lights up.
2. still while player switched OFF: let it load another 2 to 3 hours
to get it fully charged.

**** notice: when using USB for charging:
1. Install the application software (from CD or Creative-download)
2. Preferred is a USB-connection at the backside of the computer
3. When more USB-connections are used, have the others disconnected: trying not to overload the USB-port power-consumption.

Support for Zen Vision M on the site of Creative:
http://support.creative.com/Products/ProductDetails.aspx?catID=213&CatName=MP3+Players&subCatID=214&subCatName=ZEN&prodID=14331&prodName=ZEN+Vision%3aM

Aug 12, 2009 | Creative Labs ZEN Vision:M Digital Media...

1 Answer

Docked screen


I am assuming that it's disconnected when the Docked screen is showing.

There should be a small reset button on the bottom of the device. You'll need a paperclip or some other narrow object to push it. The player should turn off, and when you turn it back on, the player should rebuild. (Don't worry - you shouldn't have lost any data in the process.)

If the player still doesn't work, then post back.

May 25, 2009 | Creative Labs Zen Digital Media Player

1 Answer

My Zen will not do anything,it's froze.


If a reset does not work using the reset hole, then try this: First, back up all of your music and do this: Turn off the player and disconnect it from the computer. Then press and hold the play/puse button and turn it on simultaneously. The player should be in recovery mode. Scroll down and select format (all) and let it format. Then reload all of music back onto your player and it should work like new. Hope this helps!

May 16, 2009 | Creative Labs Zen V MP3 Player

1 Answer

Need a manual or instructions how to operate it


-------------------
experimental status
-------------------
ZEN mozaic player 2 GB
firmware 1.03
ZEN attached to USB 2.0
Windows XP SP2
Message "do not disconnect"
ZEN is not being recognized
Check ZEN memory setting
Memory ZEN is set to 0 in MENU>Etras>removable disk
Memory ZEN should be changed to maximum 1.5 GB
ZEN is recognized now
ZEN is ready to do the format command
ZEN can be written to for a maximum of 0.5 GB [internal memory !]
ALERT ! This 0.5 GB is the internal memory
The files written to the internal memory will be erased after
disconnecting !
-------------
access status
-------------
NO ACCES TO MY ZEN ?
1) Get access to ZEN by setting disk memory to maximum
in MENU>Etras>removable disk
2) ZEN should be recognized now
-------------
format status
-------------
1) FORMAT the disk
After formatting !
SET BACK YOUR disk memory capacity to zero [ 0 ]
for fully recovering the disk capacity
---------------------
files presence status
---------------------
FILES NOT PRESENT AFTER DISCONNECTING ?
SET BACK YOUR disk memory capacity to zero [ 0 ]
- When set to zero you can use the full memory for
writing files to the player !
- When keeping the memory set to maximum you're using
the internal memory and written files are not saved
after disconnecting
--------------------------------
updating + files presence status
--------------------------------
UPDATING FIRMWARE ZEN MOZAIC = MAKING STANDARD MAPS
1) download the firmware that is suited for your computer
Operating System and your type of player from "CREATIVE"
2) Connect player to USB 2.0
and update with the firmware-update
3) Wait until the update is fully completed
4) After the update disconnect the player
5) Connect to USB 2.0 again
6) Check for the presence of the STANDARD MAPS for Music,
Pictures and Video
7) Files can be written into the STANDARD MAPS
8) Written files should be present after disconnecting
9) Files ready for mobile playing on ZEN mozaic now
--------------------------------------------------------
CREATIVE support site for fimware / software / userguide
--------------------------------------------------------
SUPPORT FOR ZEN MOZAIC ON THE INTERNET
http://support.creative.com/Products/ProductDetails.aspx?catID=213&CatName=MP3+Players&subCatID=214&subCatName=ZEN&prodID=17897&prodName=ZEN+Mozaic

May 10, 2009 | Creative Labs Creative Technology Zen MP3...

1 Answer

I have a zen player but not sure how it works and how to get power to it


Hi Jthibs64,

Well firstly you'll probably need to plug it in to the charger. You should probably charge it fully for a good 8 or 10 hours. Then to turn it on hold down the play-pause button at the top of the player. (Picture of triangle and lines).

Obviously until you've loaded music onto it, there will be nothing to listen to. If you'd like me to tell you how to load music onto it I can tell you.

Please reply so I can know whether this was helpful or not, and can help you further.

From Kat.

Jun 28, 2008 | Creative Labs Zen Stone Plus MP3 Player

3 Answers

Zen not turning on after powering up


I had the same problem. Couldn't turn on the Zen and computer wouldn't recognize it.

I took a safety pin and reset it. It works now! Thank goodness!

Apr 28, 2008 | Creative Labs Zen Digital Media Player

1 Answer

Not recognisin


the usb drivers are not loaded correctly or doesnt work with those drivers

Apr 19, 2008 | Creative Labs ZEN Vision:M Digital Media...

1 Answer

Charging


As long as you have the USB 2.0 type cable, and the software loaded, you can charge the ZEN V on your computer. Be sure to load the software first. It will take several hours to charge fully the first time. While it is charging you can add music. When you see the plug icon in the upper right corner, it is fully charged. Be sure you are not adding music while you disconnect. Otherwise, just pull the plug and the ZEN should play for up to 12 hours.

Mar 21, 2008 | Creative Labs ZEN V Plus MP3 Player

2 Answers

My computer and zen not mixing!


First try different usb port
then different computer if you have one
make sure you have media player 11
remove the usb drivers and reboot and let the computer reinstall them

Nov 09, 2007 | Creative Labs ZEN Vision:M Digital Media...

1 Answer

Computer wont recognize mp3 player


Hmmm when you plug it in to put music on it do you use the sync manager thing? thats what i use and sometimes it says theres no player connected even though there is, so i just keep plugging and unplugging until it works.. but then if that doesnt work i just go to  "Zen v series media explorer" it like lets you upload music there too.. hope you find something that works! 

Oct 11, 2007 | Creative Labs ZEN V Plus MP3 Player

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