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PAPER JAM 2. TAKEN THE MACHINE APART CANNOT SEE ANY PAPER JAM. TURNED THE MACHINE OFF TO SEE IF THAT WILL CLEAR THE PROBLEM. NO LUCK HELP

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6 Suggested Answers

6ya6ya
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Posted on Jan 02, 2017

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SOURCE: Samsung SCX-4521 "Paper Jam 2" won't clear

Hi there have you tried the door at the back of the machine as there maybe a piece stuck in the fuser unit. If not open the back door and check that there is a small black lever in the middle of the two rollers sticking up as this is the sensor arm that determines that there is a paper jam or not. If this is still there then the paper will be stuck just after the paper cassette within the paper path.

Hope this helps you.

Goodluck,
please don't forget to rate me as fixya..

Posted on Feb 01, 2008

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  • 41 Answers

SOURCE: Won't print - says 'paper jam 2' but no paper is stuck in machine

Paper jam 2 error code is saying the jam is in the fuser area of the machine.
You need to remove the toner cartridge, and since you said you've taken the whole thing apart, maybe try a flashlight and look for a LITTLE piece of paper that may have torn off that remains stuck around that fuser area (the fuser is the thing behind the toner that gets hot-- so be careful -- but look in the corners and anywhere a small piece of paper could have torn and got stuck.

If you're absolutely sure that there is nothing stuck, I'd try to do a hard-reset: Turn off the machine, unplug the power cord and the cable that goes to your computer (if it's hooked up to one. And if it is hooked up to a computer, power down the computer as well.) Wait a minute or two, plug the computer back in, plug the power cord and cable from the printer back in, then turn on the printer and the computer and let them both go through their various start-ups.

If none of that works, let us know.. but from what I know and the docs I have access to, it should work... (fingers crossed!)

Good Luck!
Maggie B

Posted on Feb 22, 2008

  • 3 Answers

SOURCE: paper jam #2

If you moved the heating part ... there is an optical contact in tha back of the printer: a mate plastic into an optical contact, The black plastick should stay between the optocal parts.

Posted on May 29, 2008

kakee
  • 1268 Answers

SOURCE: I have a Samsung Printer

Despite the paper jan 2 error, can't you already print or not? If not, There are still papers inside the printer, a torn piece which you can't see. Look thoroughly inside the printer. Try to press the Resume and Power button for 15 seconds then release.

Posted on Aug 25, 2008

VOTIT
  • 2071 Answers

SOURCE: Printer/Paper Jam Brother MFC

41093dd.jpgWell I fixed it!!! Here's what I did. You see this picture of the cover opened? Where the arrow's pointing is the home position of the printer head. Under there I found a scrap piece of paper! Here's exactly what I did. When I got home I decided to plug it in to see if it would work, but it made the same noise and showed the same error message as before. I opened the cover as shown above. This resets it, and it says "close cover". I closed it, and AS it started to go through its routine I OPENED IT again, and I could see the printer head moving back and forth. At this point I used a flashlight to see where the home position of the Head was, and that's where I found the scrap of paper!
I unplugged it for safety and was able to remove the scrap with my fingers.
By your descriptions, referring to the other users, you just might have the same problem.

Posted on Aug 25, 2008

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My officejet 6110 All-In-One Inkjet Printer says" Open Door clear Carriage Jam, and press Enter" There isn't a jam, and I have opened the door about 20 times now, and have taken off the back...


Hey
often there is a tiny piece of paper stuck somewhere along the path the paper travels, you could try loading a thick piece of photo paper or similar and press the OK button a few times so it feeds the page through the machine.
If that doesn't help it could be a sensor problem, or there might be a foreign object that doesn't belong to the printer inside somewhere, possibly a paper clip or similar.
Unplug the machine and see if you can rotate the gears - or the bars inside the printer and see if something comes out.
If that doesn't help, and you are outside of warranty, you would have to start taking the printer apart to find the problem in the paper path or the stuck switch or sensor thats triggering the paper jam.
theres alot of small parts I don't really recommend it unless you have previous experience.

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Remove the toner cartridge.

There should be 2 switch actuators sticking up from the base.

It sounds like one of these actuators has been knocked loose. Try to clip the actuator back on to the sensor.

This is a TOUGH job, you may need a sercive tech to look at it.

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Remove all papers from the machine, unplug it from the mains suply and try all over again,
If the problem persist most probably there is a broken or an unplug actuator sensor inside the machine or in the scaner area.
GOOD LUCK.

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If you can, I can show you how to remove the jam. Machine had to be taken apart. If you are not a tech. this will take you some time.I can work with you on phone.

Thanks
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Jul 13, 2008 | Office Equipment & Supplies

2 Answers

Won't print - says 'paper jam 2' but no paper is stuck in machine


Paper jam 2 error code is saying the jam is in the fuser area of the machine.
You need to remove the toner cartridge, and since you said you've taken the whole thing apart, maybe try a flashlight and look for a LITTLE piece of paper that may have torn off that remains stuck around that fuser area (the fuser is the thing behind the toner that gets hot-- so be careful -- but look in the corners and anywhere a small piece of paper could have torn and got stuck.

If you're absolutely sure that there is nothing stuck, I'd try to do a hard-reset: Turn off the machine, unplug the power cord and the cable that goes to your computer (if it's hooked up to one. And if it is hooked up to a computer, power down the computer as well.) Wait a minute or two, plug the computer back in, plug the power cord and cable from the printer back in, then turn on the printer and the computer and let them both go through their various start-ups.

If none of that works, let us know.. but from what I know and the docs I have access to, it should work... (fingers crossed!)

Good Luck!
Maggie B

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Paper jam won't clear


Look for a small piece of paper remaining in the machine.
Also there may be a jam switch actuator that has fallen off.

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5 Answers

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JC
I had the same problem- jam error with no paper in it. I tried all of the suggestions to no avail. So as a last resort before I went and purchased another one I unplugged it, picked it up, turned it upside down and whacked it a few times. To my surprise when I plugged it back up it worked just fine! Haven"t had any problem since. I don"t reccomend this but as a last resort, what the heck!

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