Question about Sharp AL-1642CS Copier

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Okay, I got the printer fixed (AL-1642CS), bring it back to the office, and it won't print. Deleted the drivers, reboot, printer was recognized and drivers installed. Here's the weird part: I went to Properties for the printer, clicked on Print Test Page and a window pops up saying Internet Explorer has encountered a problem and will close. Then the printer window closes. I tried opening up a document. When I clicked on print I get "Windows can not print due to a problem with the current printer setup. Try one or more of the following: *Check the printer by printing a test page from Windows (we know what happens when I try that) *Make sure the printer is turned on and online. (It was) *Reinstall the printer driver." (Did that too). Any help? Suggestions? I'd like to try to get this solved before my boss calls another "professional" in and wastes money on someone to come in and duplicate what I've already tried.

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  • 328 Answers

First uninstall all 1642 printer.turn off copier.disconnect usb cable.restart pc,insert cd and install when it ask printer to be connect,then connect usb and turn on your cpier and wait for installing.just do this

Posted on May 27, 2010

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