Question about Lexmark Z611 InkJet Photo Printer

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Can't get the printer to print. tests work, but when i go to print a document, nothing. says the printer is offline. i'm on vista

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  • Lexmark
    Lexmark May 11, 2010

    Have you installed the printer software yet? What did you use to install the software, the installation cd or the downlaoded file? Make sure printer is on, unplug then plug back the usb cable to the computer. It should, somehow, notify you that there is a new device/usb device plugged in to it. Otherwise, usb connection is not recognized, thus printer is offline.

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turn on/off, unplug, plug incan't get the printer to print. tests work, but - 2_bing.gif, should reset configs.

take all the paper out, put half as much back in.
check the rollers to make sure no paper or particles are stuck preventing from accepting paper.

go to applications folder for your computer, dbl click printer icon for make of printer. check settings. print 'test document', this should ensure proper printing formats.

lastly, go to web site of printer model and check site for trouble shooting if this does not work above.
hope this helps and good luck

Posted on Apr 29, 2010

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1 Answer

The Brother MFC-7840W printer was installed on a USB connection. The printer worked the previous week albeit not for all applications but at least for the Vista word program. Now it doesn't respond to...


Hi there!
You can check if the usb cable is connected directly & securely from printer to your computer. Once it's verified. The display of your printer should show the date/time.
Since the printer is displaying offline you can open Control Panel, go to Printers folder right click on the printer icon and select 'Use printer online' If you have pending documents right click on the printer icon and click on cancel documents.
Try checking for a duplicate copy of your printer driver or check which printer driver is selected as the default and has the status ready.
Right click on the printer driver that has a Ready status click on printing preferences and click on print a test page.
Hope this helps! Vikroks

Mar 22, 2011 | Brother MFC 7840W Printer

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Why does my Brother printer goes into Sleep mode and I can't print??


I have copied in the illustrated instructions for resolving printer status is Offline or Paused. (For Windows®) but if distorted please view here.

The printer status is Offline or Paused. (For Windows®)
Description:
To solve the problem, please see the following:

  • If the printer status is Offline:

    offline.gif
    Check that the printer is online using the following steps:

    VERIFY THE BROTHER MACHINE IS POWERD ON AND THERE ARE NO ERRORS

    1. If the LCD screen is blank, then the Brother machine is not powerd on the machine to see if it wakes from sleep mode. If it does not, then verify that it is plugged into a working outlet and any power switches are turned to the ON position.
    2. Check the LCD screen for any error messages. An example would be "Paper Jam" or Ink/Toner Empty". If the LCD screen shows an error troubleshoot to clear the isssue indicated.

    CHECK THE PRINTER STATUS

    NOTE : These steps or screens may differ depending on the operating system.
    1. For Windows® XP Users:
      Click Start => Printers and Faxes


      For Windows Vista® Users:
      Click Start => Control Panel => Hardware and Sound => Printers


      For Windows® 7 Users:
      Click Start => Devices and Printers



    2. For Windows® XP and Windows Vista® Users:
      Right click on the icon for your Brother machine and choose Use Printer Online.

      For Windows® 7 Users:
      Double click on the icon for your Brother machine => See what's printing => Printer => Use Printer Offline (Take the checkmark off.)

Note If the problem still continues, do one of the following:
  • If you find the Related FAQ's at the end of the page, click it and check another solution.

  • If you don't find the Related FAQ's, please contact Brother Customer Service from "Contact Us".






  • If the printer status is Paused:

    pause.gif
    For Windows® XP and Windows Vista® Users:
    Right click on the icon for your Brother machine and choose Resume Printing. (If the menu reads Pause Printing, there is no problem in the printer status.)


    For Windows® 7 Users:
    Double click on the icon for your Brother machine => See what's printing => Printer => Pause Printing (Take the checkmark off.)


    resume.gif


    If this does not solve the problem,

    For Windows® XP and Windows Vista® Users:
    Double click on the icon for your Brother machine and choose Printer => Cancel All Documents.



    For Windows® 7 Users:
    Double click on the icon for your Brother machine => See what's printing => Printer => Cancel All Documents

    cancel.gif


If you are using Windows Vista or Windows 7 please view here.

Trust this is helpful.

Dec 17, 2010 | Brother MFC 7840W Printer

1 Answer

Printer is offline


Hi, turn it's power on. be sure the usb/data cable is connected to the cpu, if still not, remove the printer's adapter and connect it again, power it up again. if not still online, restart your pc.



When you want to print a document, you choose print and select your favorite printer but nothing happens. You look at the printer menu and see the pesky printer offline message and instant frustration. The task of the moment is going from offline to online. With creativity and patience, you'll have your printer back online in no time.

Instructions



Attempt to set the printer to online. This may not often work but it's the first action to take. Go to "Settings" and then "Printers". Right click on the "Printer" and select "Use Printer Online". Test the printer to see if it now prints.


Clear any print jobs. Double click on the "Printer" after performing the above step. Go to the "Printer Menu" and select "Cancel All Documents". There could have been a stuck print job that would cause the printer to go offline. Try once again to set the printer back online and try printing a test page.


Turn on the printer. Make sure the printer is turned on and turn it off, wait a minute and then turn it on again. Check to see if the is jammed. Check all the network connections to make sure none are loose. Repeat the above steps again if necessary.


Restart the computer. If this doesn't work, you will have to reinstall the drivers. Go to "Settings" then "Printers" and select the printer. Right click on the printer and choose "Properties". Under the "General" or "Details Tab" look for the driver button and select it and choose the driver again. You may also have to download the driver from the printer manufacturer website.


Reinstall the printer. Under "Printers" in the "Settings" menu, go back and select the printer, then delete the printer and reinstall the printer through the add printer wizard. Use the latest printer driver from the printer manufacturer's website.



Hope it helps.


Thanks for using fixya.......

Dec 06, 2010 | Epson Stylus NX100 InkJet Printer

1 Answer

Same Problem - Printer Says Offline


try reinstalling all drivers,, and cancell all prints. before.. take an test print from , control panel ---printer-- print a test page..

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Vista Home won't print


are drivers up-to-date? it's in most cases driver fault offline status means printer is not communicating with pc not that it needs to be checked use printer offline. are cables tested by cable tester? that cable seems ok and it's plugged in doesn't mean it's ok inside

Sep 22, 2009 | Microsoft Windows Vista Home Basic Edition

1 Answer

Windows says printer offline, but it is not offline. network settings confirmed. windows firewall turned off. scanner works perfectly over network, but printer is "offline"


The printer offline error mostly troubles windows 7/8/10 users, The printers loses connectivity even when it is connected and operating. The status message displays offline on the computer, and the printer does not print. An Offline status indicates that the computer has failed to communicate with the printer. In some network conditions, the printer might get offline unexpectedly.

Before going to the solution for this you must know when and why printer offline error takes place:
The error may appear when Windows 8 diagnoses that the printer is unavailable, but unfortunately, most times it fails to tell whether the printer is really offline or if it has connectivity problems or printing errors. Reasons why your printer appears to be offline, include problems with hardware, such as disconnected cables or malfunctioning equipment, and problems with software, such as corrupted or incompatible driver files.
These might occur when:
1. The connection between the computer and the printer is slow/unresponsive.
2. The printer has encountered an internal error
3. There are multiple unfinished print jobs in the queue.
There are some simple steps you can follow before going to any complicated way:
Your printer offline can be a problem with the driver software. This is a small piece of code that Windows and the printers use to "talk" to each other. If the driver software is outdated, corrupted or incompatible with the version of Windows that you have installed, you may need to update it.
Restart the printer and the computer or unplug its USB cable.
Do check that the printer's power cable is plugged into an electrical outlet. If the printer is connected to a power strip, make sure the strip itself is connected to the electricity supply and is turned on.
In case you are using a network printer both wired or wireless, You restart the router as it may cause due to network failure.
Different manufacturers come with their own diagnostics software which can inform the user about the problems coming up (Ex : HP's Print and Scan Doctor), Use it as it will be really useful.
PRINTER OFFLINE ERROR Solution 1 :
Type in Services in your windows searches and hit the enter key. Click on Services option from the set of search results as shown below.
A new window for Services opens up. Scroll down and find the entry named Print Spooler.
Now right-click on Print Spooler entry and then on Properties option.
Set Startup type as Automatic from the drop-down menu.
As next, hit the Start button and wait till windows start the Print Spooler. Once done, hit Apply button.
Now if you look at the status of the Print Spooler, you can see that it is Started.
Solution 2 :
If the above method doesn't work for you, you can always try our second method. For that, type in Devices to the windows search and choose Devices and Printers from the search results.
Now find the printer that is offline and right click on it. Click on the option See what's printing from the context menu that appears.
A new window opens. Now click on the Printer tab and uncheck the option that says Use Printer Offline.

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