Make sure you are logged in as administrator. The reason why you are getting that message is your account does not have administrator rights. You are logged in as a standard user.
Click on Start-->control panel-->User Accounts-->Create a new User Account-->choose the Account type as Administrator-->Restart the computer-->Now try installing.
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what system are your running, Windows, Macintosh?
HP is very compatible to all systems especially Mac's.
also try this below...
go to applications folder for your computer, dbl click printer icon for make of printer. check settings. print 'test document and clean cartridge heads', this should ensure proper printing formats.
lastly, go to web site of printer model and check site for trouble shooting if this does not work above. HP will have in its trouble shooting site extra downloads for your printer for your system. follow the information, this will help you get your printer working
hope this helps and good luck
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