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F 21 error, door is locked on HE washer - Kenmore HE2 Plus Front Load Washer

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Posted on Apr 29, 2010

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I have a Whirlpool Washer, Duet, 3 years old. I have had the washer stop withour being finished with the cycle. None of the controls would start it, the door was locked, and the error showed an F 21...


The F21 error code indicates a long drain time on this type of washer. The door will not unlock if the washer control detects that water is still in the tub. To manually unlock the washer door, take these steps:

  1. Unplug the washer to completely disconnect electrical power.
  2. Remove the bottom front service panel as shown in the first image below.
  3. Carefully reach up through the bottom opening and pull the release tab on the bottom of the door lock assembly until it clicks. NOTE: Internal metal edges in the washer can be sharp. Protective gloves are recommended for this procedure.
By pulling the manual release tab on the door lock assembly, you should be able to get the washer door open.

After opening the door and removing the clothes, I recommend emptying any remaining water in the tub with a wet/dry vacuum (or bail it out). Since you already have the bottom front service panel off and the washer unplugged, you can arrange shallow pans and towels to catch any remaining water and pull the filter out and clean it You may find a clog in this area that is preventing your washer from draining properly. Clear any clog or debris from this area and reassemble the washer. Check your drain hose for a kink or clog. Check the washer house drain for a clog or restriction. Test the washer to see if it will drain properly.

Here is a video to show you how it is done.


Oct 19, 2012 | Whirlpool Duet GHW9150P Front Load Washer

1 Answer

I have a kenmore HE 2plus. i am getting a f-21 error reading and door won't unlock, what is the problem and how do i get the door open?


f 21 usually means drain pump is bad. may need to check door lock an see if it reads 15 ohms across the output. if its more than 15 change the door lock

Jun 03, 2011 | Kenmore HE2 Plus Front Load Washer

1 Answer

Duet GHW9150P Front Load Washer: Whirlpool Duet Washer - Error F21 (What is this) ...


First check your washer plug to see if the connections are tightly screwed. Next check your filter if you haven't for long.

Remove the 3 screws at the bottom of the front panel under the washer door. Your filter door will be light brown. If you find a hose there it is to drain out excess water (water that could not be drained by your pump) After you hv drained unscrew the cap and remove all the junk inside. Have a large plastic bag to catch junk and water. Refit carefully after cleaning out. If not solved, something shd be blocking your pump, check this out. Door locked? Press "end of cycle" for 3 seconds, wait for 2 minutes & try the door. F-21 filter blocked.

How abt a nice rating for the free help? Thnks

May 18, 2010 | Whirlpool Duet GHW9150P Front Load Washer

1 Answer

Washer door is locked and won't open. Error code


DOOR LOCK ERROR
After 6 failed attempts to lock the door.
Possible Causes/Procedure
Door lock mechanism is broken or removed from door.
Door switch/lock unit failure.
1. Unplug washer or disconnect power.
2. Check door switch/lock unit.
3. Check the wire harness connections to the door switch/lock unit and Central Control Unit (CCU).

Jan 09, 2010 | Whirlpool Duet GHW9150P Front Load Washer

1 Answer

Whirlpool duet washer has error code f dl. there is a buzzing sound and the washer won't drain nor spin.


Hi there
I hope this helps you.
F/dL Door Lock Error
A Door Lock Error occurs if the door cannot be unlocked. It will try to lock it 6 times before displaying the error.
  • Door Lock Mechanism broken or removed from the Door
  • Check Door Lock/Switch Assembly
  • Check the wire harness connections to the Door Lock/Switch Assembly and Central Control Unit (CCU)
  • Door Lock/Switch Assembly Failure
Ty for writing to fix ya.
Best regards Richard

Dec 08, 2009 | Whirlpool GHW9150 Duet Washer

1 Answer

Washer seems to be stuck in a cycle, door stays locked have to reach up and unlock it getting errors like f 21 22 23 and more


water outlet solenoid valve is broken, it's at the bottom of the machine in line with the outlet pipe.
tip the machine forward carefully & you should see it with a torch.
Hope tis helps !

Sep 22, 2009 | Whirlpool Duet GHW9150P Front Load Washer

2 Answers

Door won't unlock


remove bottom panel reach up to lock area pull down on small tab to release door if tub has water in it remove pump filter aacess by turning counterclockwise (have towels handy dip out as much water as possible first)

Sep 09, 2008 | Kenmore 46462 Front Load Washer

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