Question about Brother IntelliFax-2820 Laser Fax

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We changed the drum in our Intellifax 2820 recently, and I have not been able to figure out how to reset the drum counter. The instructions included with the drum showed a button to be pressed that was definitely not part of our machine. Any help would be greatly appreciated!

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  • joannh930 Mar 25, 2008

    I ended up locating the manual online, and downloaded it. It seems when you put the new drum/toner unit in, you leave the front door open, press Options and select "yes" when the "replace drum?" message comes up. That's all you have to do. I took our drum out, followed those steps, and voila', the counter reset. I believe I found the manual on the Brother website, and it was a free download.

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  • 168 Answers

Is there a CLEAR Button? On some Brother machines, you leave the drum door open, press the CLEAR Button, and it should walk you through it in the display. Something like.."NEW DRUM ? Y or N "

If this doesn't work, Let me know.
Good luck.
Mac =)

Posted on Mar 25, 2008

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1 Answer

How to reset drum


Check your manual, but it usually involves leaving the door open, turning on the power, and following the display to reset the drum counter.

Carl

Sep 28, 2011 | Brother IntelliFax-2820 Laser Fax

1 Answer

We replaced the drum and it is still beeping and we can't fax out.


Hi,
Did you "tell" the machine that you have installed a new drum? You have to confirm that the drum has been replaced, so the unit can reset it's usage counter and work happily.
Go to the link below, it explains the whole procedure, including the confirmation at the end.
Remove the drum, reinstall same one and confirm as per the instructions.

http://welcome.solutions.brother.com/BSC/public/us/us/en/faq/faq/000000/000100/000054/faq000154_050.html?reg=us&c=us&lang=en&prod=fax2820_us_as&Cat=7

Please come back and leave a rating/testimonial if helped or post a comment for further assistance.
Thank you for using FixYa, the community-based help site :)

Aug 08, 2011 | Brother IntelliFax-2820 Laser Fax

2 Answers

Change drum soon


Open the front panel.Press and hold the clear button.When "Drum replaced"shows on the lcd panel select yes.The message will be reset.If you experiece any lines in the future you will have to replace the drum catridge.

Mar 12, 2010 | Brother IntelliFax-2820 Laser Fax

1 Answer

Our fax machine says "change drum soon" even though we changed it yesterday. What is causing this? Thanks


When you installed the new drum, there is a sheet in the box that tells you how to reset the drum life counter. Did you perform this procedure when you installed the drum?
If you don't have it just open the front cover and press options then select 1 for drum replacement.
Good Luck and thank you for using Fixya.

Feb 25, 2010 | Brother IntelliFax-2820 Laser Fax

1 Answer

I have a Brother fax and copy machine and have just replaced toner with a brother TN 350 cartridge and still getting message that toner is low


You didn't include the model, but here are instructions for the Fax-2820; it should work for any of the models that use the TN-350 toner:
  1. With the power on, open the front cover.
  2. Press the Options key. The display will read "Change Drum?"
  3. Press Start.
  4. Press 1 0.
  5. The display reads "Accepted" for about 2 seconds, then change to "Cover Open."
  6. Close cover. The "Replace toner" message should be cleared.
Normally, inserting a new cartridge (with the power on) will reset the toner counter, and you won't have to do any of this.

Dec 21, 2009 | Brother IntelliFax-2820 Laser Fax

2 Answers

HOW DO YOU TURN OFF DRUM LIGHT ON BROTHER 2820


Open front cover....press 'options', and select 'new drum'

Nov 11, 2009 | Brother IntelliFax-2820 Laser Fax

2 Answers

Drum replacement -- "Option" button not avail. to complt install


open front cover first, then what you tried will work.

razors

Apr 16, 2009 | Brother IntelliFax-2820 Laser Fax

1 Answer

Change drum soon


Instructions are in the box that the new drum comes in.

Jan 13, 2009 | Brother IntelliFAX 4100 Laser Fax

2 Answers

DRUM LIFE COUNTER


bak simdi eleman kapagi ac anana sor bu kapak neyin nesi die oda desinki olum onu al hasgeryar ye

Jul 14, 2008 | Brother IntelliFax-2820 Laser Fax

1 Answer

Error message won't go away.


This message would continue to appear if the drum counter was not reset when you replaced the drum. To reset the drum counter, follow the instructions listed below.

  1. Open the front cover.
  2. Press the Options key on the control panel.
    The display will show "REPLACE DRUM - 1.YES 2.NO".
  3. Press 1 to reset the drum count.
  4. Close the front cover.

May 16, 2008 | Brother IntelliFax-2820 Laser Fax

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