Question about Dell 924 All-in-One InkJet Printer

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My printer gives a paper jam error, and there is nothing jammed in the printer. I had a simple paper jam and pulled it out immediately and now I can't get rid of the paper jam message on the printer.

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  • marilyneller Apr 29, 2010

    I cannot get to the ink cartridges because of the "paper jam" error. The cartridges won't come to the center where I can reach them.

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Hello there
You may not see a paper jam.

This may work for you, it has worked for many here I given this advice so gave it a try it could work for you. Generally when this happens, something has fallen into the printer, or a piece of paper has been jammed in there.

First step, remove the ink cartridge, and turn the printer upside down and gently shake it, see if anything comes out.

If nothing goes, or you can't hear anything rattling around, get a piece of cardstock paper (60lb or heavier) and gently push this through the printer, to see if it will help push out what might be stuck in there.

And gave the rode that the ink slides on a good clean and maybe a bit oil on cloth and wipe the rod with it.

Also clean The purge unit, called a spittoon assembly in an HP, Lexmark, Caonon and other inkjet printers, is where the print head assembly parks when not in use, also its other job is to clean and make sure the print head is clean and open for printing.

That is where you'll find the print head assembly parked on top of it.
It also has an electrical pump to milk the print heads and test for ink flow.

So clean all under where the heads are parked and on IP6600D models you can take out the heads just by clipping them out, and then clean well.


Please come back and just gave a vote, it will gave me some satisfaction to know am helping some one so I will keep on helping.
All The Best: Pineworks

Posted on Apr 29, 2010

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I have a Workforce WF-2530 printer. When I turn it on, after a few moments it simple says PRINTER ERROR. SEE YOUR DOCUMENTATION." The MENU button does nothing. Holding RESUME and turning printer on


Does your computer have any further information when it's connected? "Printer Error" sounds pretty generic, not a lot of detail to tell you where to look.
I would open the ink loading hatch, and check that there's nothing jammed in there, that all your ink carts are fully seated.
If nothing there, head for the back of the printer, pull the paper-handling tray out, and see if there's paper jammed in there. replace.
Pull out paper tray, make sure there is paper there, and that there's nothing jammed in there too.
When you turn it on, is there any sound, like the printer head moving back and forth?
I have a similar printer, and the error messages I see are rather more informative. . .

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Most printers have a lid in the back of the printer that you can pull out and then just pull the paper out from there. You can also see the paper jam if you pull the paper tray out and try to pull it out from there but pulling from the back of the printer is much more easier and convenient.

Hope this helps. If have the model and printer information I might be able to give you more information. Sometimes even a tiny bit of paper will give paper jam error so it is necessary to clear it completely.

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I would check that there is nothing inside the paper feed system. The smallest piece of paper might cause a jam. Take the inks out and give the printer a good shake then put inks in and try again.

IHave you had a jam recently and pulled the paper out to clear it?

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Step1
Turn the printer off and on to see if it can automatically clear some or all of the jam. Many printers provide an error-code listing on the front panel display for the area where the jam occurred. If your printer shows an error code, be sure and check the printer manual to see if that identifies the area of the printer where the jam occurred. 
Step
2
Turn off the printer. 
Step
3
Remove any paper trays. Inspect them for wrinkled or damaged paper. 
Step
4
Open any other doors that give access to the printer's paper path and to the toner or ink cartridge. 
Step
5
If necessary, remove the toner or ink cartridge. Place it in a bag or away from light to avoid damaging it. 
Step
6
If you find a piece of jammed paper, remove it by holding it with both hands and pulling firmly (see A). The goal is to keep the paper from tearing. If several pieces are jammed together, try pulling out the middle piece first to loosen the jam. 
Step
7
If the paper does tear, try rotating the roller gears manually to free the paper (see B). Don't force anything, though. 
Step
8
Replace the toner or ink cartridge and paper trays, close any doors you opened and turn the printer back on. 
Step
9
If the printer paper jam message still appears, then there is still some paper in the printer. Reinspect the paper path.

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1 Answer

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Step1
Turn the printer off and on to see if it can automatically clear some or all of the jam. Many printers provide an error-code listing on the front panel display for the area where the jam occurred. If your printer shows an error code, be sure and check the printer manual to see if that identifies the area of the printer where the jam occurred. 
Step
2
Turn off the printer. 
Step
3
Remove any paper trays. Inspect them for wrinkled or damaged paper. 
Step
4
Open any other doors that give access to the printer's paper path and to the toner or ink cartridge. 
Step
5
If necessary, remove the toner or ink cartridge. Place it in a bag or away from light to avoid damaging it. 
Step
6
If you find a piece of jammed paper, remove it by holding it with both hands and pulling firmly (see A). The goal is to keep the paper from tearing. If several pieces are jammed together, try pulling out the middle piece first to loosen the jam. 
Step
7
If the paper does tear, try rotating the roller gears manually to free the paper (see B). Don't force anything, though. 
Step
8
Replace the toner or ink cartridge and paper trays, close any doors you opened and turn the printer back on. 
Step
9
If the printer paper jam message still appears, then there is still some paper in the printer. Reinspect the paper path.

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