Question about DeLonghi Esclusivo Magnifica ESAM3300 Espresso Machine

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Milk not frothing, internal door not positioned

Please advise if I need to take this to be serviced. Where can I go? I am in Runaway Bay, Gold Coast.
The milk is not frothing, it makes lots of clunking noises and gives messages that the internal door is not in position.

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Make sure that the milk container lid is thoroughly clean and that running hot water flows through the openings freely. Make sure you're using 2% milk. Make sure it's cold 2% milk.
The front door problem may be two loose screws in the back plane that holds the infuser unit. Turn off machine; remove the infuser unit and thoroughly clean. Behind the now removed infuser unit you will see two hex head socket screws; use a hex screwdriver to make sure these haven't come loose. If so, tightened them, but don't overdo it. Now reinsert the infuser and see if the door latching problem has disappeared.

Posted on Jun 29, 2010

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For milk frothing issues, soak the milk jug cover in hot water and rinse several times. If it has a froth control that can be removed by sliding in the direction of travel towards the edge whilst jiggling it gently up and down. Clean off the little o-ring with a toothpick, be gentle. The control should easily slide and click back in place when done.

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I have also noticed that the first cup (and sometimes even the second) will produce less milk, and not as well frothed milk as later cups. My theory is that the machine is warmer when producing later cups.
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