Question about HP Officejet Pro L7780 All-In-One InkJet Printer

3 Answers

Suddenly, my HP L7780 buttons are not working on the control panel and the printer is not being recognized using the wireless network.

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  • tdpearl Apr 28, 2010

    I tried as you said (I unplugged the power supply from the unit and unplugged the power cord from the surge protector, waited more than 3 minutes, then replugged both). No resolution.


    The display on the printer control panel shows the usual pamphlet graphic and the date and time are correct, but the icons for the ink cartridges and for the wireless connection are not displayed. Also, when I try to use the buttons, on the control panel, they are unresponsive.


    I am operating on a Macbook with OS 10.6.3. When I open Systems Preference/Print and Fax, it shows my printer in Paused status. If I try to use the HP Pro Scan program, it does not find the All-in-One.


    I have also tried unplugging the power and pressing # and 3 until the power comes on, but no resolution there either.

  • tdpearl Apr 29, 2010

    I uninstalled the printer, then reinstalled. Then rebooted my Mac (don't have any non-Macs in the house). Also, I removed the power supply from the printer for a long period of time and then restarted while pressing # and 6. It did a semi-reinstall and aligned the printer, etc. I added the printer in Systems Preferences and then tried to print with an ethernet cable from the printer to the router...the printer window continues to look for the printer, but no printing.


    I seemed to have all function on the control panel of the printer and used the wireless network wizard to set up the wireless connection. But, as it did before, I go the success screen that the wireless connection was established, but the buttons then stopped working again on that screen and it will not go away.


    What's next?


    Thanks.

  • tdpearl Apr 29, 2010

    I followed your instructions, but now it is stuck with the display showing: Checking this device. This process may take several minutes (it has been 20 so far). Do no turn off the device or open or close any doors.

  • tdpearl Apr 29, 2010

    I waited a couple of hours before plugging the power supply back in. Now I have the display on the control panel, but it is missing the icons at the bottom showing the ink cartridges and also the wireless icon. Further, the buttons on the control panel do not work.


    Next steps?

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First pull ink cartridges from printer.
Then make sure there is not any paper jam.
You also Reattach the RAM memory it is in back side of printer..

  1. Unplug the power cord from the HP All-in-One.Wait for 20 seconds.
  2. Press and hold # and 3 while plugging in the power cord to the HP All-in-One.
  3. Release the buttons after the HP All-in-One starts up.
  4. The HP All-in-One will now be reset to factory defaults

Then check.
For wireless networks make sure your printer ip is in range of router ip settings.
Let me know if you need further assistance.
Thanks for using FixYa.

Posted on Apr 29, 2010

  • Yes it take some times wait for 30 minute to 1 hour then remove power code from it then give power supply again.
    Let me know if you need further assistance.
    Thanks for using FixYa.


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The printer is in Hang state.... nothing can be done now other than doing a reset and reconfiguring the printer...
keep the printer powered ON and press and hold the reset button for 2 minutes.... then reconfigure the printer.... if you dont find any reset button, then unplug any battery backup that comes with the printer and also remove the power supply...wait for 3 mins for the system to get cool and plug back everything and reconfigure it....

Posted on Apr 28, 2010

  • Manikandan Raj Apr 29, 2010

    try to connect the printer using ethernet cable and check does it
    prints....

    remove the toner and place it back....
    check for any standby switches available in the printer....
    open HP printer settings and restore the default settings....
    still same problem....????

    No other go...
    try to uninstall the printer and install it again after that give a restart to the MAC also....

    try with some other computer other than MAC, if u have one....



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