Question about Dell 1815dn All-In-One Laser Printer

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Our printer is making a really loud, sort of grinding noise and then it jams. why is it doing this? When we start to use the printer in the morning it also makes the grinding noise when it's warming up.

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  • Juanita Vega
    Juanita Vega May 11, 2010

    have you checked to see if you have anything jammed in it?

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You need to check a number of areas, but first try to determine where the noise is coming from...

1) First, where is it jamming...If under the cartridge, the cartridge drum may be too tight. If you have another or an old one (even if empty) try switching it out.
2) If the sound is coming from the front, your manual feed rollers (front) or main paper tray pickup rollers or gears (below) may be slipping.
3) If the sound is coming from the rear, check the fuser gears. It will have a main, big gear that meshes with the big drive gear (swing gear) inside the printer. The fuser is the accessed by removing the rear cover. The fuser can be very hot, as its job is to fuse the toner to the paper just before it exits into the bin. Let it cool off, then remove, inspect the gears for wear, re-seat it and test print--listening again to see if the sound is still there or gone.
4) If the sound is coming from the top rollers where the paper exits, check the gears that drive these rollers for wear and/or skipping teeth.

One of these will be the culprit. The hardest part is isolating the source of the sound.

Posted on Apr 29, 2010

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After following MacD7's advice, if you suspect it is coming from the back of the machine it most likely is the fuser drive gear (part# - D1815-W3) www.Iteminc.com has this part in stock and can ship same day before 7pm est. It is not uncommon for these to go bad. Here is a video I made that shows you how to replace this part.

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Posted on Jul 01, 2011

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