A 6ya expert can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
The service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones). click here to download the app (for users in the US for now) and get all the help you need. Good luck!
- If you need clarification, ask it in the comment box above.
- Better answers use proper spelling and grammar.
- Provide details, support with references or personal experience.
Tell us some more! Your answer needs to include more details to help people.You can't post answers that contain an email address.Please enter a valid email address.The email address entered is already associated to an account.Login to postPlease use English characters only.
Tip: The max point reward for answering a question is 15.
Power off and unplug the printer for several minutes. On power on the
printer had the same "ERROR E196-4040 Call For Service" after
Initialization. Next start the printer in Service Mode,
turn on the printer while holding down the [Paper Source/Feeder
Selection] button and [Information] button until Initializing appeared
in the display. An "S" will appear in the upper right of the version
display. Power down and do a normal Power On and the printer should do a normal initialization and came On Line.
Unplug the power from the printer. Press the # key and the 6 at the same time and hold them down connect the power while continuing to hold down these keys wait for a message about a semi-nvm reset or something like that to appear on the screen, and then release the buttons. If the unit shuts down while you are pressing the buttons, release them, and press power just long enough to turn the unit on.
If the printer does not react normally after this, post a reply here.
This model takes an extremely long time to shut down. I have had mine on for 2 years. because it takes way too long to start up and shut down. Still works fine.
If you really really want to power this unit down. Purchase a strip plug with power buttons for Monitor, CPU, Printer and Device 1 and 2. Shut down the PC normally then hit the Printer button on the strip plug. Viola printer off no worries.
for using FixYa. There are two step-by-step procedures to resolve the issue— Procedure
Turn off the printer and ensure
that the print head is at its home location and locked in place as normal;
Power off the printer at the
wall or by removing the power cable for at least 20 seconds;
While you restore power to the
printer at the wall socket or by reinserting the cable, if the lights come
back on straight away, the printer’s power switch was ‘on’ - switch it off
and return to step 1;
Hold down the paper-feed button
and the button with the ink-drops next to it, and then turn on the
printer, still holding the buttons down;
When the paper-out LED flashes,
release the buttons;
Press and hold the Cleaning
button, until several lights flash - this will take a few seconds then
release the button;
The printer will now attempt to
reset, including resetting the EPROM memory and running a short (about 10
seconds) cleaning cycle.
Turn off the printer and ensure
that the print head is at it’s home location and locked in place as normal;
Hold down the paper feed button
Turn on the printer;
As the paper feed light starts
flashing, release the button;
Immediately hold down the ink-drops
button for some 10-20 seconds or until the printer springs into life;
Allow printer to complete its
processing then turn it off for a few seconds and turn it again on.
By following the above any one of the step-by-step
procedure, the printer will start printing normally. Please do
rate the solution and revert for further
Got the same problem following a message "Printer ink failure" code 0xc19a0035. Instructions say to shut down using button on/off. But printer refused to shutdown. After 30 minutes, I disconnected power cable. Removed cartridges. Reloaded cartridges. Reconnected power cable and got "Improper shutdown" message with continuous cycle.
1. While the printer is still turned on, unplug all cables and cords at the back of the printer. 2. Unplug the power cord also from the wall outlet... 3. Wait for two minutes. 4. Reconnect power cord to the wall outlet first. 5. Press and hold the pound (#) and six (6) buttons. 6.
While holding down the two buttons, reconnect the power cord to the
back of the printer and after two seconds, release pound and six
buttons. 7. Turn on the printer if it turns off... and it's fixed.
hi!!!! in your case,try to unplug the power of your printer and check the material that stock inside the printer that can cause the printer paper jam and after you check to plug it back.It is normal when the printer is blinking when the printer is paper jam because that is the error when your printer is paper jam.
The printer Board B1: you must shut it down by hitting the Options
button and then selecting Function >Shut down > Shut down
sytem>OK. Then power the machine off with the main switch. If the
Customer has not been shutting off the machine properly and you get the
please wait message you might try reloading system software first
before replacing the hard drive. Or = remove and reseat the printer board, if that doesn't work then
you'll have to reformat the HDD unit and reload system software from a
laptop. If the problem remains, the printer board may need to be
The Color Network Printer Board -B1 has a shut down function. It is for
preventing corruption of the HDD. Be sure to turn off the main power
switch after performing shutdown. To properly shut down the Color Network Printer Board -B1: 1. Press the Option key on the control panel if the copier is in copier mode. 2. Make sure that the LCD reads Idle. 3. Select Functions on the LCD. 4. Select Shut Down from the Functions screen. 5. Select Shut Down System from the Shut Down screen. 6. The message 'It is now safe to power off the system' appears on the screen. 7. Power off the main power switch located on the lower right side of the copier.
* Note- After powering off the copier, wait at least five seconds before powering the copier back on.
Power down the computer and the printer. Disconnect the printer cable from the computer. Disconnect the power cable on the printer for 30 seconds or so. Without connecting the printer back up to the computer, turn the computer back on as you normally would. It may come back to the screen that asks you if you want to start windows normally or in safe mode. Start windows normally if you do not know how it got to that point. Once windows is started then go back and go through your shutdown procedure and let the computer power down completely. Now reconnect the power to the printer, but not the cable to the computer. The printer should come back on. If it does not come back on standing alone not hooked to your computer then you have a power problem. If it does come back on (powers up). Then turn it back off and reconnect your printer cable back to the computer. Turn the printer back on first, then power your computer back on like before and let it cycle on until you get to your desktop. By this point everything should be on. Let me know how it goes ,but I believe by going through the cycling on and off of both units you'll get back to normal operation. From your posted problem this is the best solution I can give you. God bless.