Question about Brother MFC-9840CDW Laser Printer

Open Question

Sending Error on Brother MFC 9840 CDW - I am trying to "scan to email" which normally works but each time the document gets scanned a message appears "sending error" with no error code. I've checked all connections and can not figure out what the issue is. Anyone have any similar issues with their device?

Posted by on

Ad

6 Suggested Answers

6ya6ya
  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

Hi,
a 6ya expert can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of.(from cars to computers, handyman, and even drones)
click here to download the app (for users in the US for now) and get all the help you need.
Goodluck!

Posted on Jan 02, 2017

Ad
  • 2 Answers

SOURCE: sending error

I had this same issue and found your question. Well I figured it out. Go into either the web interface or the menu system and set SMTP/POP to OFF. The e-mail will error out within 10 minutes. Then turn the SMTP/POP feature back on.

In the web interface,
Network Settings
POP3/SMTP
Tick POP3/SMTP to OFF
Let the send error out within 10 minutes.
Tick POP3/SMTP back to ON.

Solved!

Posted on Mar 12, 2009

Ad
  • 1 Answer

SOURCE: brother 5460cn won't scan to email,file,ocr,image

Brother Scanner error message.

After much time with Brother Tech support. The solution finally turned out to be as simple as downloading this file to reset the drivers.

http://support.visioneer.com/utilities/twain_reset.exe

Posted on May 13, 2009

  • 7 Answers

SOURCE: NO CONNECTION (LAN) on Brother MFC-440CN

I had the SAME problem. I have 3 pc laptops and 1 Mac. The Mac could still print, but the pc's were hosed. I called BrotherUSA and this fixed the problem!

Go to your printer and after making sure it's connected to the network with the Ethernet cable, go to Menu > Print Reports > Network Config. This will print a page that shows your printer's IP address. We need to config that address in your Printer, Fax and Scanner settings in Control Panel.

Go to Control Panel > Printers & Faxes. Right click on your printer > Properties > Ports tab. Click Add Port and select Standard TCP/IP Port. Click New Port and click Next on the wizard. Enter the IP address of your printer in the first field (the second one will auto-fill). Click Next and Finish. Printer's done!

Right click on your PC-FAX in Printers & Faxes and Properties. Click on the ports tab and just check the box that you just created for Standard TCP/IP Port. Click OK. Fax is done!

Go back to Control Panel and select Scanners & Cameras. Right click on your printer/scanner > Properties > Network Setting tab. Select the Specify your machine by address radio button and, if it's not already in there, enter the IP address of your printer. Click OK. Scanner's done!

This will work as long as your router is running. You may need to repeat this process after a power outage or if you need to reboot your wireless router. Not too bad, though! I just wish everything was as easy as a Mac!!!

Posted on Aug 27, 2009

  • 1 Answer

SOURCE: Printer / Scanner won't scan to pdf

After I complete step 3 it asks me for the Host Address?? it doesn't give me the option to choose the type of scan...which I want to be PDF?

Posted on May 04, 2010

  • 1 Answer

SOURCE: Printer / Scanner won't scan to pdf

Hello! I had this exact same issue or question, I guess you can call it. And unfortunately, the CD-ROM user guide was a lot more helpful for me than the Book guide. But anyway, to answer your question and anyone else who has this same question ...

What you need to do is locate the ControlCenter3 software on your computer for a little configuration. This automatically installs when you install the printer's complete Pro Suite drivers on your computer.

You might be able to find it somewhere on your start bar (left or right side of the start bar). It's a small blue icon with the acronyms "CC3" on it. Anyway, click to open the software. Once opened, you'll need to make some configurations so that when you scan to file, it'll be "PDF" by default.

So once you have this software open, "right-click" on the circle button that says "File" and choose the option that says "Control Center Configuration". Up pops a dialog box with two tabs - Software Button and Device Button.

Now in order to scan to pdf from your Brother MFC 9840 CDW, you simply need to change the "File Type" in the drop-down box to "PDF" under both tabs. You can optionally also change the "File Name" to a recognizable default file name of your choosing (I chose to change it to say "PDF File") and you can also set your default "Destination Folder" (otherwise your scanned PDF files will automatically be saved in your "Scan" folder). That's it! No need to mess with anything else.

Most importantly, you need to make sure that these exact same configurations are made under both the "Device Button" tab AND the "Software Button" tab as well.

Click "Okay" and now try to re-scan your document as a File. It should automatically scan it as a PDF file to your computer.

I hope this helps solve your problem if you haven't already been able to figure it out.

Posted on Jul 17, 2010

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

1 Answer

Need installation driver disc for a brother mfc 9840 cdw copier


You can download the Brother printer drivers from their support WEB site. Please click on this link and select your model printer to download : - http://www.brother.com.au/ProductsSolutions.aspx

Aug 10, 2012 | Brother MFC-9840CDW Laser Printer

1 Answer

Brother MFC 3360 C can not send fax.It show "sending" ....thats all never finished.


When my fax machine does this, it prints out an error code. Most of the times it's "Poor transmission" or "Bad line". I can duplicate the problem by trying to fax out on my VoIP line instead of my regular land line.

Anymore today, it's usually easier to scan and email the document. I can e-fax the scan if I'm sending it to someone without an email address.

Carl

Jul 10, 2011 | Brother Multi-Function Center MFC-3360c...

1 Answer

I have a Brother MFC-9840 that comes up with Print Unable 21. I have cleaned as set out in maintenance to no avail. Please help. Thank-you


The MFC-9840 manual says that this code is reporting a mechanical error.
Try to reset your machine in maintenance mode:
menu * 2 8 6 4 (within 2 seconds)
91 and then 99 to exit service mode.

User manual:
http://www.brother-usa.com/ModelDocuments/Consumer/Users%20Manual/UM_MFC_9840CDW_EN_2378.PDF


Brother's suggestion:

Turn off the machine's power switch and then

turn it on again. If the error message continues

leave the machine for several minutes and then
try to print, copy or scan again


Good luck.....

Click on this link or copy and paste the complete link into your browser.

If I could be of further assistance, let me know. If this helps or solves the issue, please rate it and give a testimonial for my response.

Thanks, Joe

Nov 15, 2010 | Brother MFC-9840CDW Laser Printer

2 Answers

Error message print unalbe 23


This message means you have a Drum drive motor failure, for either the black or yellow Drum unit.
Check for a seized opc drum.

Apr 14, 2010 | Brother MFC-9840CDW Laser Printer

2 Answers

Brother 9840CDW won't scan/fax legal size pages from glass or ADF


Is a setting in the printer.
Go to start >Brother> start center> on top go to configuration. then it will ask you for a password. use "access" for the password.
click on general setup and you'll see document scan at the bottom.
Change it from letter to legal and apply.

Voila!

Sep 02, 2009 | Brother MFC-9840CDW Laser Printer

4 Answers

Brother MFC 8460N error cc3-003-00031c0e


1.Uninstall all of MFL Pro



2.Delete HKEY_CURRENT_USER\Software\Brother\ControlCenter
3.Delete HKEY_LOCAL_MACHINE\SOFTWARE\brother\ControlCenter 4.Reinstall MFL Pro




Aug 02, 2009 | Office Equipment & Supplies

3 Answers

Printer / Scanner won't scan to pdf


Hello! I had this exact same issue or question, I guess you can call it. And unfortunately, the CD-ROM user guide was a lot more helpful for me than the Book guide. But anyway, to answer your question and anyone else who has this same question ...

What you need to do is locate the ControlCenter3 software on your computer for a little configuration. This automatically installs when you install the printer's complete Pro Suite drivers on your computer.

You might be able to find it somewhere on your start bar (left or right side of the start bar). It's a small blue icon with the acronyms "CC3" on it. Anyway, click to open the software. Once opened, you'll need to make some configurations so that when you scan to file, it'll be "PDF" by default.

So once you have this software open, "right-click" on the circle button that says "File" and choose the option that says "Control Center Configuration". Up pops a dialog box with two tabs - Software Button and Device Button.

Now in order to scan to pdf from your Brother MFC 9840 CDW, you simply need to change the "File Type" in the drop-down box to "PDF" under both tabs. You can optionally also change the "File Name" to a recognizable default file name of your choosing (I chose to change it to say "PDF File") and you can also set your default "Destination Folder" (otherwise your scanned PDF files will automatically be saved in your "Scan" folder). That's it! No need to mess with anything else.

Most importantly, you need to make sure that these exact same configurations are made under both the "Device Button" tab AND the "Software Button" tab as well.

Click "Okay" and now try to re-scan your document as a File. It should automatically scan it as a PDF file to your computer.

I hope this helps solve your problem if you haven't already been able to figure it out.

Mar 22, 2009 | Brother MFC-9840CDW Laser Printer

3 Answers

Need User Manual for Brother MFC 9600 All In One


Here's the link; http://www.amazon.com/Brother-MFC9600-Flatbed-Laser-Multifunction/dp/B00004U4A0 Under "product details". Hope this helps :)

Sep 11, 2007 | Brother MFC 9600 All-In-One Laser Printer

Not finding what you are looking for?
Brother MFC-9840CDW Laser Printer Logo

Related Topics:

803 people viewed this question

Ask a Question

Usually answered in minutes!

Top Brother Office Equipment & Supplies Experts

CheckitRight
CheckitRight

Level 3 Expert

1362 Answers

James Cagle
James Cagle

Level 2 Expert

454 Answers

Samyfam
Samyfam

Level 3 Expert

379 Answers

Are you a Brother Office Equipment and Supply Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...