Question about Dell DVD-rom DVD Drive

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DVD rom has stopped playing video. It plays an

DVD rom has stopped playing video. It DOES play an audio CD. However with a DVD in, it justs shows the light for a moment and cycles at a low speed and then stops. I get a window asking me to insert a disk even when it's loaded. Also, this affects the PC - hanging it - and removing the Start button and lower task bar until after I remove the DVD . I have tried using device manager, updating drivers and also uninstalling and reinstalling the DVDROM but with no success.

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  • 142 Answers

  1. Click Start
    , type regedit in the Start Search box, and then click regedit in the Programs list.
    If you are prompted for an administrator password or confirmation, type your password, or click Continue.
  2. Locate, and then click the following registry subkey: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}Caution There can be many instances of the registry subkey that is mentioned in step 2. You must make sure that you are in the appropriate registry subkey before modifying the UpperFilters and the LowerFilters values. To verify that you are in the appropriate registry subkey, make sure that the Default data value is DVD/CD-ROM and the Class data value is CDROM.
  3. In the right pane, right-click UpperFilters, and then click Delete.
  4. Click Yes to confirm the removal of the UpperFilters registry entry.
  5. In the right pane, right-click LowerFilters, and then click Delete.
  6. Click Yes to confirm the removal of the LowerFilters registry entry.
  7. Exit Registry Editor, and then restart the computer.

Posted on Apr 28, 2010

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