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One most posible reason is that the grinding coffee passage is blocked so the coffee is not moving up the the group piston and the machine brues without any coffee in piston and you receive only water.
We sugest to move all coffee beans from grinder by hand and the remaing with the help of vacum cleaner. Try to s.ck also everything that is inside the grinding like grided coffee which probably stuck bettween baldes.
Now udjust teh grinder to 2-3 steps more gross coffee and try the machine again. If it works then you should have coffee but not with good cream at top. So try a coplue of coffe more and if everything is ok then ajust back the position of the grinnder but one step at the time so one step back one coffee.
The website for this product is here. Just under the top picture of the machine is a link to download the manual if you didn't get it when you bought the machine. There's a customer service number at the back of the manual. They should be able to tell you how to get any parts you need.
Looks like a pretty neat machine. I hope you get it brewing soon!
I had the same spout malfunction proiblem. I never give up and I always manage to fix these kinds of things. I read this board called the company, they are clueless. Here is your answer: Remove the brewing unit and get a pair of pliers. With the pliers, gently jolt the the circular gearbox that rotates the brewing unit at the bottowm of the machine. It is the left hole of the 2 holes inside the unit on the bottom Gently move it clockwise. You will hear the gears make a faint noise like the machine does when it is on and spinning the brewing unit.
Now replace the unit and turn on the machine. Magic, the spout malfunction issue is gone and the machine works again. I had to do this several times before it worked. Apparently the spuse malfunction has something to do with aligning the dear box in the unit with the removable brew unit., Of course make sure the brew unit is aligned with the yellow marks before you replace it into the unit.