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The side by side unit is not freezing or cooling properly. There seems to be water in the back of the freezer unit towards the bottom 1/2 of the unit after unplugging for a day.

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Your freezers drain line is probably plugged up!

When this happens you will have ice forming in the vicinity of the drain inside the freezer. Which causes restricted airflow over to the fridge which becomes warm to the point of being unusable.

You need to find your freezers drain line and snake it clear. You may have to take the cover off the inside of the freezer to get to it.

Posted on Apr 28, 2010

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If your refrigerator is frost-free, water may not be draining into the evaporator pan underneath. The drain tube may be clogged.

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Is there a drain in freezer of side by side water keeps freezing on bottom then builds up and up


It is behind the back wall of the freezer, try this..Unplug the unit and pour 1-2 cups of warm water into the bottom of the freezer towards the back, this should unblock the defrost drain

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Water is leaking out of inside bottom vent of freezer and pooling and freezing on bottom under pull-out container unit.


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Check out these tips...they can help you figure out whats going wrong with your refrigerator and why it is not cooling

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Aug 31, 2010 | Whirlpool 25.3 Cu. Ft. Side-by-Side...

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The freezer section is cold but not freezing, I noticed that the back panel has frosted up from top to bottom. The motor of fan in the freezer section is still operating. Also, water on door not working....


This is due to a defrost issue.

What happens is, your coil will freeze up, blocking the airflow into your fresh food side, this making it warm in there. This also makes your freezer side, not cool properly either, because the air cannot circulate around as well. This may be your control board on the back of the unit, as it several relays that control all the function of your unit. This could also be a bad heater and Bi-metal.


What you'll need to do, is open the freezer, remove the the racks, and then remove the back panel of the freezer, be sure to unplug the unit first. Get yourself a hair dryer, set on medium, not to high, it could melt your plastic on the sides of your machine. You'll need to melt the ice off your coil, once this is melted, the unit will temporarily work, until it starts to freeze back up. Once your in there, you can check the heater, with a multi-meter, to see if it has continuity to it, or to see if its broke, as its a glass heater. If the heater is fine, (not broke, and has continuity). You are looking at replacing the main control board, which sits on the back of the unit, freezer side.

Mar 28, 2010 | GE GSS20IEP Side by Side Refrigerator

1 Answer

Freezer not cooling enough to make ice.


well countney778 it sounds like either your drain is clogged upo and holding water in the freezer or your defrost timer is bad. the timer shoiuld be by the thermostat area and the drain is at the boittom of the coil that is currently freezing. also look underneith and if you see abunch of dirt then you may have to clean the coil on the bottom of the unit. use a shop vac and a long brush to clean.

Jan 19, 2009 | GE Refrigerators

1 Answer

Freezer problem


Have you checked the Heater element for the defrost to see if it's good? It sounds like the coils inside your freezer are freezing over into a solid block of ice which in turn will cause it to stop cooling.....efficiently. When you leave the unit unplugged, it gives the unit a chance to thaw and it work properly until the coils freeze over again. If heater is not the problem then Defrost Thermostat probably is. Both located in back of Freezer.

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Running but does not get cold enough


feel the sides or the coils on back if it has any see if they are hot or cold

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