Question about Visioneer OneTouch 5800 Flatbed Scanner

1 Answer

Have HP scanjet loaded software and driver but it just does not work checked electrical connection and usb ok thought it had gone wrong so bought new HP g2410 still cannot load checked hardware manager there is no scanner loaded under imaging devices

Posted by on

  • terry_jan699 Apr 28, 2010

    windows xp pro

    Regards
    Terry

  • Clive Gray May 11, 2010

    what operating system?

×

Ad

1 Answer

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points

    All-Star:

    An expert that got 10 achievements.

    MVP:

    An expert that got 5 achievements.

    Genius:

    An expert who has answered 1,000 questions.

  • Master
  • 1,479 Answers

Having re-read your post it seems you have a visioneer scanner and installed HP scanjet drivers so this would definitely be an issue.

Ok, unplug usb lead between scanner and pc.
go into add/remove programs and remove any scanner software that may be showing.
load correct scanner driver (preferably the latest version from the manufacturers website).
plug in scanner usb lead when prompted and turn scanner power on.
It should then install correctly.

If usb stuff starts playing up it's usually easier to unplug it, uninstall it then re-install it using the latest drivers from the manufacturers' website. Don't just stick the disc in and re-install. Can save hours of messing about.

Posted on Apr 28, 2010

Ad

1 Suggested Answer

6ya6ya
  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

Hi,
a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
goodluck!

Posted on Jan 02, 2017

Ad

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

1 Answer

I have installed HP PHoto and Imaging Softward for ScanJet 3570c 48 bit. Everytime I try to click on icons on the scanner, my computer shows an error message that there is a problem with connecting to the...


Does the same error occur if you launch a scan from the computer? What OS do you have? Vista only has a basic driver available and does not support the scanner buttons. (You can launch the scans from a number of options: third-party software, Windows Fax and Scan (new scan), Microsoft Paint (File > Import from Scanner or Camera > New Scan) and Windows Photo Gallery.)

If the error occurs when you launch the scan from the computer, try a new data cable and different USB ports. Try a direct USB connection if you use a hub. Then check your USB ports and the drivers for the USB. (For Windows, look in the Device Manager. Start > Control Panel > System > Device Manager (exact directions will depend on the OS).

The HP Photo and Imaging software requires you to set the default scan destinations in the software before you can use the buttons on the scanner (for those OS/driver versions that support the feature). Always open the software and scan from the computer to see what the defaults will be. Each version of HP's imaging software set up these buttons differently; the help option is useful. Try Scan > Scan settings to find where to set the color and black & white destinations.

I hope this helps. If you add a comment with your OS and whether the computer can launch a scan, I'll provide additional help if I can.

Cindy Wells
(who inherited a scanner when a USB hub failure aggravated the original user into buying a new scanner thinking it was a scanner problem.)

Aug 12, 2011 | HP ScanJet 3570C Flatbed Scanner

1 Answer

When starting up the software says the scanner is not connected although it is making the right noises


1) Check Data cable (USB) connecting ok
2) Fully remove scanner software / driver. Then Re-install scanner software / driver.

Mar 28, 2011 | HP Scanjet 5500c Flatbed Scanner

2 Answers

I download hp 5590 drivers from hp.com i tried to install it, the proces eend normaly, but if i connect the scanner, windows xp show the new hp connect like its not installed yet. I check at add remove...


FIRST UNINSTALL YOUR PRINTER COMPLETELY
REMOVE ALL CABLES OF PRINTER (USB)
REBOOT YOUR SYSTEM
HAVE DRIVER CD
PUT IT IN ROM(CD/DVD)
INSTALL PRINTER SOFTWARE
DONOT PLUG THE USB CABLE UNLESS & UNTILL PROMPTED
PLUG USB WHEN ASKED
FINISH INSTALLING PRINTER
NOW YOU CAN FIND THE SCANNER

Feb 15, 2011 | HP Scanjet 5590 Flatbed Scanner

1 Answer

Hi: I have a 'all in one' HP C6280, and a HP scanjet 4010. They don't want to co-operate. Now I find that I really need to use the G4010. (I had just stopped using it). At first I thought I should...


Go to the Device manager and delete ( not only uninstall ) driver for G4010 .
Now unplug unit . Go to Controm Pannel \ programs and delete the software . You can also and preferably use a cleaning tool such as Revo Uninstaller .
Reboot but do not connect scanner yet . Reinstall software driver .
Reboot and wait for OS to be settled .
Connect your scanner and wait for confirmation of successfull operation It should work now , presuming you haven't changed your OS since before .
Regards .

Dec 29, 2010 | HP Scanjet G4010 Flatbed Scanner

3 Answers

Unable to start hp scanjet 3200c . Need driver for above scanner compatable to windows xp free down load.


Fill ya boots...

http://h10061.www1.hp.com/ccsearch/search?pname=hp+scanjet+3200c&qry=driver&submit.x=0&submit.y=0&method=prodFinder&enc=UTF-8&ctry=uk&lang=en&dlc=en&sni=&search=0

Vote me ok!!

AndystUK

Sep 02, 2009 | Computers & Internet

1 Answer

Software can not find Scanner


ok connect your scanner in other usb port also check that all usb proper working.
then try to change cable.
may be your xp sp3 virsion not detect your scanner install proper driver for that.

Nov 18, 2008 | HP Scanjet 4200c Flatbed Scanner

2 Answers

Windows Vista Driver for HP Scanjet 3200C


Help me I need vista 32 bit driver for my hp scanjet 3200c.

Thank you

Oct 24, 2008 | HP ScanJet 3200C Flatbed Scanner

2 Answers

Precision Pro 3.1


You may want to try this web page that tells you how to get the HP 5300C
working in Vista. It works fine on HP 5400C as well.

'Tutorials - How to get your HP Scanjet 5300c working in Windows Vista'
(http://www.pixel2life.com/publish/tu...windows_vista/)

Jul 29, 2008 | HP Scanjet 5400c Flatbed Scanner

2 Answers

System shuts down and mouse stops working


Try doing a BIOS update on the sys if it doesnt work out uninstall the drivers from both the sys and try to use the unit as a plug and play device the sys should automatically detect the new hard ware found wizard and install it using that it should fix the issue

Feb 19, 2008 | HP Scanjet 4370

Not finding what you are looking for?
Visioneer OneTouch 5800 Flatbed Scanner Logo

87 people viewed this question

Ask a Question

Usually answered in minutes!

Top Visioneer Office Equipment & Supplies Experts

Cindy Wells

Level 3 Expert

5124 Answers

Cosma Papouis
Cosma Papouis

Level 3 Expert

409 Answers

Computer Links

Level 3 Expert

2385 Answers

Are you a Visioneer Office Equipment and Supply Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...