Question about Epson Stylus C42UX InkJet Printer

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Resetting ink counters on epson c42ux

I have an Epson C42UX and have just cleaned the ink filters and now want to reset the counters. I have previously used SSC Service Utility to do this but when I downloaded this the reset protection counter on the main menu is greyed out.

I've uninstalled and reinstalled SSC but it is still greyed out.

Is there another program I can use to do this?

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  • gordons Mar 25, 2008

    Thanks for your tip about Dr Tool. Unfortunately the link you suggested no longer works however I did manage to download Dr Tool at

    However it looks as though I've got an additional problem as when I try Dr Tool I get an error message "communication error"

    I've tried uninstalling and reinstalling the printer but this does not solve it.

    Not sure where to go next, probably buy a new printer.

    Thanks again for your help.



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Hi (unlucky) C42 owners,
After a day of searching, downloading and cursing, I am very happy to tell you, folks, that my Epson C42 started printing again. Thanks to Ian willis:( ) and
Dr Tool: ( ). Also the SSC service utility was very helpfull, though, not enough to make a counter reset( in my case ).
Yes, I know, there's nothing new than already recomended stuff. But folks, have patience!
That's the (new) advice I would like to add. Sometimes you heve to sleep on it. Well, it has worked out for me, why not for other people.


Posted on Oct 28, 2008

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You can try the other software you can use to reset the counter.

Also make sure that on the ssc software, you have selected the correct printer model.

Posted on Mar 25, 2008

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Yes i had this problem also.. . i reset my printer. it did not show the service needed
but after that it will not print anything on paper..the ink goes out of the cartrages. into the machine but it will not print it on any paper..

is there a program i need to reinstall into the printer?? i teied deleting and it said a file is missing it will not let me delete the program nor reinstall it again.. thank you for your time//allan gusse

Posted on May 31, 2008

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Related Questions:

1 Answer

Both my red and green buttons are flashing and when trying to print something i get a message saying that i need a new part ???

The ink counters are full and need resetting. You can get the reset app here

Jul 29, 2010 | Epson Stylus C42UX InkJet Printer

1 Answer

How do I reset waste ink counter?

. Hold RESUME then press & hold POWER
2. Release RESUME, then press it twice, the light should go amber then green again.
3. you're now in service mode (you can release POWER now)

for reset waste tank reset is 4 presses of the RESUME button. To confirm, press POWER once.

Hope this helps. Please rate my response.
Have a good day.

May 10, 2010 | Epson Stylus C42UX InkJet Printer

1 Answer

How do I reset waste ink counter?

Hi there you can download this from my website.
Main features.
SSC Service Utility allow you to do many amazing things with Your Epson printer :
1) Work directly with CSIC in Epson Stylus printers cartridges.
2) Reset or rewrite any chip using special addon device.
3) Freeze internal ink counters.
4) Reset internal ink counters even with empty cartridges.
5) Separate cleaning of color and black heads for all Epson inkjet printers, powerful cleaning mode.
6) Hot swapping of cartridges supported.
7) Resetting of protection counter (even then it is already full).
8) More then 100 different Epson printers supported
This allow many people with high printing demands to save some money (program works with both black and color cartridges).
Up to day this software works under Windows 95/98/ME/2K2/XP with both the LPT and USB printers.
Download Free
Click Link =
Please come back and just gave a vote, it will gave me some satisfaction to know am helping some one so I will keep on helping.
All The Best: Pineworks
All files on my website are only there for a limited time

Mar 16, 2010 | Epson Stylus C42UX InkJet Printer

1 Answer

I have a epson c42 printer and both red and green lights are flashing

Are they flashing alternately? If so this is a service error and it needs the waste ink counter resetting.

Mar 10, 2010 | Epson Stylus C42UX InkJet Printer

1 Answer

Replaced waste ink pad.... still can't reset the printer to continue printing

You need a program called SSC which will reset the counter. If this fails you need to find your nearest epson express centre where they will do it for you, however they will charge you for doing this.

Feb 28, 2010 | Epson Stylus C42UX InkJet Printer

1 Answer

Power light & trouble light flashing , will not print

Are they flashing alternately? If so the waste ink counter needs resetting, which can be done at your nearest epson express centre

Feb 22, 2010 | Epson Stylus C42UX InkJet Printer

1 Answer


You say you have downloaded the SSL utility. Install it and right click the ssc icon in the system tray (bottom right corner of the screen). Select reset protection counter. This will restore your printer to a working condition.

Oct 05, 2008 | Epson Stylus C42+ InkJet Printer

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I have had the same problem, my solution was taking a hammer to the stupid thing and buying a lexmark!

Dec 10, 2007 | Epson Stylus C42UX InkJet Printer

2 Answers

Internal parts out of date

I don't have the solution, mine did the same thing a couple weeks ago, just after buying a lot(15) of cartridges. I called Epson support, who wanted 10 dollars to talk to me, I talked em out of it. That kind of message means internal error. There is no fix they say, and they offered me discounts on a new printer, but the C42ux is out of production. I'm still trying to learn more to fix it myself.

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