Question about Sony Cyber-shot DSC-W35 Digital Camera

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When i turn on the camera the lens goes in and out with the message access on the screen; it then syas turn the power off and on again...any ideas?

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  • Sony Master
  • 3,866 Answers

This would be the auto focus sensor that instruct the lens to find focal point witch has gone bad you need a camera shop short put there. I mean if there where a end user remedy i would be the first to give it to you but infact there is not you need a camera shop. you cantry taking the batterys out and put a fresh battery in but i think that is a no go solution so please do seek professional advice going forward locally.


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Posted on Apr 28, 2010

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2 Answers

When the camera is turned on, the lens goes in and out about 3 times and then the screen displays "Turn the power off and on again". Of course, when I follow these instructions it does the same...


This sounds to me like a lens problem and your camera would need to be serviced. If you're in the East Coast or New York City area give us a call and we'll see what we can do for you. Hope this helps!

Hiram
Photo Tech Repair Service
110 East 13th Street
New York, NY 10003
212-673-8400

Jul 05, 2011 | Sony Cybershot DSCW350 Digital Camera

2 Answers

When I turn the camera on it says access , the lens goes in and out then I get a beep and message reads turn the power off and on again. I've done this over and over again and it still won't work. ...


One thing to test before going to repair, make sure you are using a fully charged and correct battery for your camera.
If so, the camera will need repair. This is a common problem and can be fixed. Teleplan Camera Repair does a great job and their blog is also very informative.
Repair: http://www.teleplancamerarepair.com/Sony_Cyber-shot_DSC-W30

Aug 04, 2010 | Sony Cyber-shot DSC-W30 Digital Camera

2 Answers

Turn the power off and on again message


Hi,


Error: TURN THE POWER OFF AND ON AGAIN is displayed on the LCD screen when the Lens Mechanism is stuck or when affected by any malfunction. If turning the power on and off again does not resolve the error message, try doing a power reset and Initialize option.

Performing a manual power reset

Turn off the camera.

Remove the battery pack.

Press and hold the power button for 30 seconds.

Allow the camera to remain without power for 60 seconds.

Reinsert the battery pack.

Turn on the camera.

To reset the Camera back to factory default, select the INITIALIZE Option from the Main Settigs 1 Menu of the Camera to OK.This will set the user defined settings back to factory default. The images and videos will not get deleted.


If the issue persists, service may be required.


Thanks for contacting FixYa

Feb 15, 2010 | Sony Cyber-shot DSC-W170 Digital Camera

1 Answer

I have a Sony cyber-shot dsc-w30. When I turn it on the lens goes in and out, I get a message on the screen saying "access" then I get a message saying "turn power off and on again".


Sony maks good products and stand behind they product, but they do have a problem with the batteries , change the battery and i bet u will not have that problem

Aug 08, 2009 | Sony Cyber-shot DSC-W30 Digital Camera

1 Answer

SONY CYBER SHOT NOT WORKING


Hello samtx930, "turn off the power and on again" its a very commen problem and occurs when the lens block assembly start malfunctioning. Actually the slide motor not work properly and until the lens not come out completely the camera will not work, that's why the error message appears "Access" and then screen shows "turn off the power and on again". In this situation you have to replace lens block assembly.And the part No. is with description is given below: 1-788-363-11 OPTICS UNIT (ED13A) Thanks for using fixya.

Jun 14, 2009 | Sony Cyber-shot DSC-W55 Digital Camera

1 Answer

When the camera turns on the screen stays black and the lens will not come out.


Hello, "turn off the power and on again" its a very comman problem and occurs when the lens block assembly start malfunctioning. Actually the slide motor not work properly and until the lens not come out completely the camera will not work, that's why the error message appears "Access" and then screen shows "turn off the power and on again". In this situation you have to replace lens block assembly.And the part No. is with description is given below: A-1512-913-A LSV-1250A Thanks for using fixya.

Jun 14, 2009 | Sony Cyber-shot DSC-W120 Digital Camera

1 Answer

Problem with camara


Lens isn't working and need to be replaced.

Jun 07, 2008 | Cameras

1 Answer

Turn camera off then on again?


I posted and looked around more online- I found this, did it and it worked! I just held camera with lens upright and used my left thumb and applied pressure when turning off with right thumb.

"I have dsc-w70 with lens stuck out . When you turn it on , you will see a message turn the power off . I've just fixed this morning without any tool and it took only a second . When i turn the power off with my left thumb , i used my right hand to squeeze the lens with little push it in , it will be back to the right position it should be . My camera is working great now like before . Do not affraid , hope everyone can do it . Good luck ."

Feb 22, 2008 | Sony Cyber-shot DSC-W70 Digital Camera

3 Answers

Screen shows only 'Access'


You have probably dropped the camera. If you are brave enough to open the camera up you can put the rollers back on track. Not a difficult problem to solve.

Oct 17, 2006 | Sony Cyber-Shot DSC-P93 Digital Camera

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