It is the 2 prongs that stick up on the top of the hose handle. You will most likely see that one of them looks a little burnt ...
When you remove the top hose, look the the prongs on the top of the long base pipe and adjust them. Eventually they will go out of align again, but I find that if I hold the handle sharply to the right, the power keeps going. Still haven't figured out how to keep them adjusted to fit the plug properly but working on it cause I do love the vacuum !!!
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Re: brush motor doesnt work
The cord at the bottom of the power head neck may be bad. But so could the plug connections in the hose handle, and the cord on the wand. Check both ends of the wand and make sure that the plug ends aren't burnt, if they are replace them and maybe the plug inside the hose handle.
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I'm sorry to hear you're having difficulties with your DC15. Please give us a call so we can run through some troubleshooting over the phone with you, and provide further assistance. You can call us free on 0800 298 0298 (UK), or 1-866-693-9766 (US). We'll look forward to hearing from you.
Note: The brush will not rotate when the machine is locked in the upright position, because an internal micro-switch turns the brush motor off.
- Make sure brush switch on the handle is on.
- Check the belt through the clear brush cover. If this appears damaged or broken, take your machine to a local BISSELL Authorized Service Center to have it replaced. If the belt is intact, please continue checking the following:
- Ensure both power switches are turned on when you check for brush rotation. - Unplug the power cord and remove the handle completely. Slide handle back into the lower section of handle, ensuring the screw is in tight. If the handle is not aligned properly, this will affect the power of the brush motor. - Look for debris wrapped around the brush (i.e. string, hair, fibers, etc.). When the machine is unplugged, cut away any visible hair, fibers or debris from the brush roller. This brush is NOT removable from the machine. - If something has become lodged in the foot and the brush shuts off, turn off the vacuum and unplug this from the outlet. You can now remove the obstruction. The brush will automatically reset when the vacuum is plugged in and turned back on.
I had this same problem. There is a screw that holds the top handle and the lower handle "together". If this screw is not TOTALLY tightly screwed in, this will cause the contacts in the switch to BREAK contact, and therefore one or BOTH motors may not start, or cut in and out. This was the fix for me.
The brush control is designed to switch the brush bar off automatically when you stand the machine back into the upright position. It is designed this way to protect any delicate floor surfaces when you have the machine switched on and upright and when you are using the hose.
If the brush control should be in the centre position and move forward to the "on" position when you release the head. If it is not doing this, please contact our Helpline on 0800 298 0298 (UK) or 1866MYDYSON (US).
You may to simply re-set the brush bar. The cleaner head will automatically switch the brush bar off to protect the motor should the brush bar become obstructed. To re-set this, switch the machine off, stand it upright and locate the red re-set switch on the side of the cleaner head. Push this re-set switch in as far as you can and then switch the machine back on. Once lowered into the vacuuming position, the brush bar should start turning.
If this doesnt resolve the issue, please contact our Helpline on 0800 298 0298 (UK) or 1866MYDYSON (US).
there is a reset button on the side of the lower base of the machine, plug in the unit turn on the switch to the brush and vacuum are both engaged hit the reset button, remember the roller will not engage when the handle is in the upright position, release the handle and your ready to go.let me know if that helped you . thanks renevacdoc
Brushes are switched on by lowering the handle which activates a micro-switch located inside the lower part of the machine. Vacuum must be running as well. The DC power for the brush motor comes from a Bridge rectifier located on the PC board located in the handle. I have drawings that might help you. firstname.lastname@example.org
The front brush motor will not engage until the power is turned on and the handle is in the down position. In the upright position the brush motor wont engage. Typical faults will be the belt is broken and needs replacing or the fornt brush motor needs replacing.
I noticed the same thing myself. I had set the handle in the upright position, and laid the cleaner on the table to remove the rolloer brush. When I re-installed it I noticed the belt was really loose.
I checked several things before I finally lowered the handle to the operating position. This tightened the belt up, which makes sense when you stop and think about it. If you sit the handle upright to use an attachment you don't want the roller brush working away at your carpet when you don't need it.
Placing the handle upright disengages the roller brush by loosening the drive belt.