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I am told by Logitech my DSL settings may be causing vertical white lines and poor sound on video output camera for Skype.

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It is possible that if your internet is too low or bandwidth is low then your cam is not clear.
But first uninstall your cam driver and skype then reinstall both because sometimes corrupt files create this issue.
Also make sure that your internet speed is fine.
Scan your computer with updated antivirus and remove all temporary files.
Then check.
Let me know if you need further assistance.
Thanks for using FixYa.

Posted on Apr 28, 2010

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2 Answers

Webcam on xp laptop works fine but when I hooked


Sounds like you could use some updated software
This would be a good place to start,

http://www.logitech.com/index.cfm/435/5865&hub=1&cl=us,en

Dec 08, 2009 | Logitech Webcam

1 Answer

Camera is not working when on Skype but sound is?


There maybe a patch available with a later driver
Go to Device Manager, Expand 'Imaging' folder and right click on your webcam text. 'Update driver' and use internet option.

Check your webcam is set to default in Skype
  • Start Skype.
  • On the Tools menu, click Options.
  • In the navigation pane of the Skype Options window, click Audio Settings.
  • Select your logitech device as the default microphone. For example, select Logitech + model#.( if it has mic )
  • In the navigation pane of the Skype Options window, click Video Settings.
  • Select your Logitech device as the default Webcam. For example, select Logitech + model #
  • Click Save.

  • Failing that check if you have the latest version of Skype



    Aug 24, 2009 | Logitech Webcam

    1 Answer

    Logitech QuickCam Ofbit AF - poor video quality!


    Normal 0 See section A. Skype in the info below to setup the Audio & Video.
    Also send this to your family and friends so they have their computer setup properly.
    Web Camera’s have to be setup on the program they are to be used with. Just installing the camera on your computer does not set it up to broadcast on messengers or Skype.
    Each program has Options that have to be setup in order for the Audio and Video to function properly.
    A. Skype Setup:
    After downloading and installing Skype (http://www.skype.com/intl/en-gb/download/skype/windows/beta/downloading/) set it up as follows:
    1. Go to Tools, then Options, and click on Audio Settings and set the Microphone and Speakers to the computer Audio Card.
    2. Then click on the Video Settings.
    3. The camera if Installed Properly will come up and show a video picture.
    4. Then, on the bottom of the page click on Save.
    The camera and audio should function properly. Your friends and Family will now be able to see and her to you.
    B. Yahoo Setup:
    After downloading and installing Yahoo Messenger (http://ca.messenger.yahoo.com/download/ ) set it up as follows:
    1. Click on Messenger at the top left and then go down to Preferences and then the Preference Window will come up.
    2. Next click on Calling and Devices. In the Calling & Devices on the right and set the Microphone and Speakers to the computer Audio Card or sound device installed in the computer.
    3. Just below that, go to the Test Audio section and (in blue writing) click on Open the call setup assistant” and follow the instructions on the left window.
    4. Then after completing the Audio Setup, go to down and click on Webcam.
    5. After make necessary settings, click on APPLY, then on OK and it should be ready to use.
    Hope this helps. Bud

    May 01, 2009 | Logitech QuickCam Orbit AF Webcam

    1 Answer

    Using Logitech webcam with Skype-INTERMITTENT sound-camera fine


    if you need to get rid of logitech go into device manager devices
    make sure cam is compatible with operating system
    Set cam up with skype
    Go to TOOLS, then OPTIONS, and click on
    Audio Settings
    and set the Microphone and Speakers
    to the computer Audio Card.
    Then click on the Video Settings.
    The camera if installed properly
    will come up and show a picture.
    Then on the bottom of the page click on Save.
    hope this solves

    Jan 31, 2009 | Logitech Quickcam Chat Webcam

    1 Answer

    Logitech - skype will not conect.


    Normal 0 First download Skype (http://www.skype.com/intl/en-gb/download/skype/windows/beta/downloading/ )
    After you install Skype and have it operational with your ID. Go to "TOOLS", click on "OPTIONS," Then go to "Audio Settings" and click on it. Make sure both the Microphone and Speaker's are correctly chosen. Then "make a free test call." Wait till the voice tells you to record. Then when finished talking wait for the test persons voice to insure your audio transmission is working. Then go back to options and test your video settings. Click on Video Settings and proceed to set up you video camera. Also, you can visit this site for additional information to setup video.
    http://www.skype.com/help/guides/video/
    Hope this helps. Bud

    Sep 03, 2008 | Computers & Internet

    1 Answer

    Logitech web cam


    Many factors can affect the image quality of your pictures. If you are experiencing blurry images, please try adjusting the focus ring located around the lens. This will allow you to focus the camera image on objects at different distances. Also, make sure there is good lighting. Improving the lighting conditions can improve the image quality considerably.
    Connection Issues:
    If the image quality is poor while transmitting video over the Internet using video enabled programs such as MSN Messenger, Yahoo! or AOL Instant Messenger, your connection speed to the Internet directly affects the image quality of the transmitted video. Corporate LAN, DSL/cable modem connections will result in the best image quality experience, while dial-up connections may result in choppy and overall poor quality because of the slower connection speed. Even broadband connections such as DSL/cable modem may experience choppy video at times because of Internet traffic or slow upload speeds. If the image appears clearly in the camera software, most likely your Internet connection may be responsible for the poor image quality in your video program.
    Changing Display Adapter Settings:
    If you are still experiencing a distorted, fuzzy or grainy image, you may need to change the settings for your display adapter. For optimal image quality, please make sure the video display adapter is set to display at least 16-bit high color or higher. To change the color palette please perform the following steps:
    1. Click on "Start," "Settings," and "Control Panel."
    2. Double-click on the Display icon.
    3. Click on the tab labeled Settings.
    4. In the dialog box labeled Color Palette, verify the video mode is set to 16-bit (high color) or 24-bit (true color).
    5. Also, check with the manufacturer of the video card for updated video drivers.
    Low Light Boost:
    If you cannot do anything to improve the lighting situation, some Logitech video cameras have an option for "Low Light Boost." If there is an option for "Low Light Boost," try enabling the "Low Light Boost" in the QuickCam software. To do this:
    1. Open the QuickCam software.
    2. At the bottom right hand corner of the camera image box, click on the arrow next to the QuickCam icon.
    3. Choose "Advanced Camera Settings".
    4. Under the Image Enhancement box, place a check mark in the "Low Light Boost" option.
    5. If that does not improve the image quality, try adjusting the other image settings, such as contrast, saturation brightness, gain and white balance.
    6. Click OK when your are done.

    Feb 27, 2008 | Logitech Quickcam Chat Webcam

    1 Answer

    Pic quality


    Many factors can affect the image quality of your pictures. If you are experiencing blurry images, please try adjusting the focus ring located around the lens. This will allow you to focus the camera image on objects at different distances. Also, make sure there is good lighting. Improving the lighting conditions can improve the image quality considerably.
    Connection Issues:
    If the image quality is poor while transmitting video over the Internet using video enabled programs such as MSN Messenger, Yahoo! or AOL Instant Messenger, your connection speed to the Internet directly affects the image quality of the transmitted video. Corporate LAN, DSL/cable modem connections will result in the best image quality experience, while dial-up connections may result in choppy and overall poor quality because of the slower connection speed. Even broadband connections such as DSL/cable modem may experience choppy video at times because of Internet traffic or slow upload speeds. If the image appears clearly in the camera software, most likely your Internet connection may be responsible for the poor image quality in your video program.
    Changing Display Adapter Settings:
    If you are still experiencing a distorted, fuzzy or grainy image, you may need to change the settings for your display adapter. For optimal image quality, please make sure the video display adapter is set to display at least 16-bit high color or higher. To change the color palette please perform the following steps:
    1. Click on "Start," "Settings," and "Control Panel."
    2. Double-click on the Display icon.
    3. Click on the tab labeled Settings.
    4. In the dialog box labeled Color Palette, verify the video mode is set to 16-bit (high color) or 24-bit (true color).
    5. Also, check with the manufacturer of the video card for updated video drivers.
    Low Light Boost:
    If you cannot do anything to improve the lighting situation, some Logitech video cameras have an option for "Low Light Boost." If there is an option for "Low Light Boost," try enabling the "Low Light Boost" in the QuickCam software. To do this:
    1. Open the QuickCam software.
    2. At the bottom right hand corner of the camera image box, click on the arrow next to the QuickCam icon.
    3. Choose "Advanced Camera Settings".
    4. Under the Image Enhancement box, place a check mark in the "Low Light Boost" option.
    5. If that does not improve the image quality, try adjusting the other image settings, such as contrast, saturation brightness, gain and white balance.
    6. Click OK when your are done.
    Using Latest Software:
    Finally, make sure you are using the latest release of Logitech camera software. You can download the latest release from the Logitech Downloads + Parts page.

    Feb 26, 2008 | Logitech Webcam

    1 Answer

    Shows Dark


    Many factors can affect the image quality of your pictures. If you are experiencing blurry images, please try adjusting the focus ring located around the lens. This will allow you to focus the camera image on objects at different distances. Also, make sure there is good lighting. Improving the lighting conditions can improve the image quality considerably.
    Connection Issues:
    If the image quality is poor while transmitting video over the Internet using video enabled programs such as MSN Messenger, Yahoo! or AOL Instant Messenger, your connection speed to the Internet directly affects the image quality of the transmitted video. Corporate LAN, DSL/cable modem connections will result in the best image quality experience, while dial-up connections may result in choppy and overall poor quality because of the slower connection speed. Even broadband connections such as DSL/cable modem may experience choppy video at times because of Internet traffic or slow upload speeds. If the image appears clearly in the camera software, most likely your Internet connection may be responsible for the poor image quality in your video program.
    Changing Display Adapter Settings:
    If you are still experiencing a distorted, fuzzy or grainy image, you may need to change the settings for your display adapter. For optimal image quality, please make sure the video display adapter is set to display at least 16-bit high color or higher. To change the color palette please perform the following steps:
    1. Click on "Start," "Settings," and "Control Panel."
    2. Double-click on the Display icon.
    3. Click on the tab labeled Settings.
    4. In the dialog box labeled Color Palette, verify the video mode is set to 16-bit (high color) or 24-bit (true color).
    5. Also, check with the manufacturer of the video card for updated video drivers.
    Low Light Boost:
    If you cannot do anything to improve the lighting situation, some Logitech video cameras have an option for "Low Light Boost." If there is an option for "Low Light Boost," try enabling the "Low Light Boost" in the QuickCam software. To do this:
    1. Open the QuickCam software.
    2. At the bottom right hand corner of the camera image box, click on the arrow next to the QuickCam icon.
    3. Choose "Advanced Camera Settings".
    4. Under the Image Enhancement box, place a check mark in the "Low Light Boost" option.
    5. If that does not improve the image quality, try adjusting the other image settings, such as contrast, saturation brightness, gain and white balance.
    6. Click OK when your are done.

    Jan 13, 2008 | Logitech Quickcam Chat Webcam

    1 Answer

    Problem with Skype, using OSX


    Normal 0 How much memory is installed in your computer? The camera uses quite a bit of your memory to operate properly and would cause the poor video. Could be other
    Issues, but worth checking.
    Hope this helps. Bud

    Dec 09, 2007 | Logitech QuickCam Communicate STX Personal...

    1 Answer

    Sound - no video


    Both try using windows live and set up audio and video in the settings as you did with Skpe, as it's a similair programme and supports any camera. If that works better then Skype has a problem with your camera makes.

    Feb 21, 2007 | Logitech QuickCam Orbit Personal Web...

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