Question about Kenmore 31912 Progressive Direct Drive Bagged Upright Vacuum

2 Answers

Kenmore Progressive 100

My roller brush won't turn. I took off the top to check it out, I have a new belt, and when I manually pull the belt it does turn the brush, but otherwise it won't turn, seems very stiff. The machine has excellent suction.

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  • Anonymous May 08, 2008

    roller brush does not turn suction seems normal i thought it might be a belt problem but i didnt see a belt when i took top off i have model 31912100

  • Anonymous Apr 22, 2009

    I ran over a dog toy with the vacuum. The suction is good on it. I noticed the roller brush is not spinning anymore. What do I need to check to fix this problem?

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Check the brush roll ends, make sure they turn freely, if not then replace it. The belt may look ok, but they stretch after a short time and should be replaced.

Posted on Mar 25, 2008

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There is a small red 'reset' button that needs to be pressed. It's easily accessed, look on the side where the rollers are housed -- but sometimes a little hard to find.

Posted on Jan 14, 2010

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1 Answer

Cant open roller assembly roller not spinning i dont see anything in the way


Turn the power head over so the bottom is facing up. On the bottom towards the back there are two holes (one on each side) where you can get to the access screws. Remove the two screws (you'll need a phillips screwdriver). With the screws removed you can now remove the top cover from the base by pulling out on the two clips on each side of the power head. With the top cover removed you can get to the belt and roller brush. If you need a belt for this model you can get it here:

http://www.vacbelts.com/20-5218-belt.htm

Don't forget to rate the answer!

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1 Answer

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The vacuum needs a new belt. Check the brush roller, if it turns easily without resitance, it needs a new belt. Get your model number off the back of the machine. It's on a sticker near the floor with UL logo on it. Go to Sears and gets some belts.

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You probably need a new belt. You can get kenmore belts here:

Kenmore Belts

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You are correct. The belt is supposed to go around the peg that is connected to the lever so that when it is on the Floor /Tools setting the belt is not driven by the drive shaft.

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1 Answer

Roller does not turn; I was vacuuming a rug and a string got stuck in roller-took it off but now the roller will not turn. suction is fine.


The roller drive belt may be stripped, worn partway through where it goes around the motor shaft, thrown off the motor shaft, or broken. Take the bottom plate off the carpet sweeper and have a look.

If the belt was damaged when the roller brush got stuck, then you get to replace it. On most of these, the easiest way is to put the new belt around the roller pulley, reinstall the roller, stretch the belt around the end of the motor shaft, then turn the motor by hand while pushing the belt on. If the motor also has a pulley on it, you may have to remove the motor screws to get enough slack on the belt, then pull the motor into place and put the screws back in.

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I have a whispertone vacuum, different model #, but maybe instructions will be the same. Turns out I didn't need a new belt, just clean out the crud and reset overload protector. The instructions in the manual tell you to remove the light cover and bulb first. To do this, press in and lift both sides. Push in and turn bulb counterclockwise to remove. (you need to do this because the next step involves turning the unit over). This takes you to
Step 2. Unscrew the cover screws ( on either side of bulb).
Step 3. Turn unit over. To remove cover, insert screwdriver at cover tabs on both sides and twist to release tabs.
Step. 4 Turn unit right side up. Press handle release pedal and lower the swivel. Tilt cover forward from back until front snaps free.
Step 5. Carefully insert and twist screwdriver at each brush support to free brush from base.
Step 6. Remove worn belt.
Step 7. Slide brush supports off to check and clean brush support areas.

To replace belt: slide washers and brush supports onto brush assembly.
Install new belt over motor drive, then over brush sprocket.
Snap brush supports into place on base. Be sure brush supports are not upside down.
Line up front of cover and base. Rest cover on front edge of base. Tilt cover to back. Press cover firmly until side tabs snap into place. Replace cover screws, light bulb and light cover.

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Most likely a broken belt. If the brush roll is turning freely, then check the belt.

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