Question about Canon imageCLASS D780 All-In-One Laser Printer

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Incorrect paper size

Our printer/ copier/ fax continually gets the INCORRECT PAPER SIZE alarm with every incoming fax. We never know aht will fix it. We try putting in letter size in the cassette and also the side feeder and sometimes that works but sometimes not. We use strictly legal size and have used this unit with ONLY legal size paper for 4-5 years now. We have always used legal and have never had any problems until 2 weeks ago or so. Cannon was of no use and said the unit is not designed to auto re-size incoming faxes to legal from letter size but does convert from legal to letter via the RX setting. I guess the magic spell then has worn off our unit that allowed it to do that. Any ideas?!

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muntejaya
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SOURCE: Canon ImageClass D680 "Incorrect Paper Size" error message

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Jay kbxlz

Posted on Feb 12, 2011

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