Question about Sony HDR-SR11E Hard Drive Camcorder

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My sony HDR-SR11E touch screen is not work!

I can't use this function.Plz help.

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Posted on Jan 02, 2017

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SOURCE: HDR-SR12 - LCD Touch screen not working.

My camera's touch screen on my SR12E also stopped working early this month (July 2010). Just before I had had it for two years.

I tried to backup, and was really struggling since most functions are done via "the touch of the screen".

But after much frustration trying, I found out that the camera also connects to the laptop the same way by pushing the "burn to disk" button. Try also the blue "EASY" button if the other do not work.

When this is done you can start the "SONY program" to choose import media or what it is called inside the program...

Now you will get the normal menu "popping up" so you can choose to backup the content to your computer.

What I did further after backing up was to push the "reset" button to try to maybe get the "touch screen function" back in order.

But this only resets all preferences for the camera.

It did not delete what was stored on it.

The result is now that I will have to film in "default mode" (low quality) for the rest of my holidays, and get an irritating "set-up" screen menu prompting me to input the date etc each time I start the camera and at other intervals...

So the rest of my holiday will be in SD and not HD...

It should have been possible to choose the selections (navigate the camera) via your laptop when you end up in a situation like this...and need to change my settings.

Hope my solution were helpful for being able to backup.

I think you still should check with "consumer help" in your country if you can still get a free repair when the screen stops working, since you normally will be more extensively protected by law then what the warranty tell you.

Posted on Jul 26, 2010


I think a wire connecting LCD screen with the cam is disconnected. Plz do not attempt to rectify the problem urself. Must see sony workshop.

Posted on Apr 07, 2008

  • 10594 Answers

SOURCE: SONY DCR HC21 touchscreen buttons/functions suddenly not working

yes, seems its flexible wire that is bad.

Posted on Jun 21, 2009

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SOURCE: LCD on Sony HDR HC1 not working

This happens when flexible wire between LCD board and camcorder board got broken or cracked.
Camcorder needs that connecting flexible wire replacement, let me know exact model of Sony camcorder if you need part number of flexible wire.

Posted on Sep 22, 2009

  • 586 Answers

SOURCE: The Touch screen on my Sony HDR-SR12 stopped

A flexible board (seems like a strip in pale yellow color) worn out and it needs replacement.
The detail of part is given below:

187480611 PWB, FP-807 FLEXIBLE

This part number needs replacement.

Posted on Mar 02, 2010

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Need instruction manual for HDR-SR11E in Russian Language

Hi - You can download the manual from the link underlined in blue below:


Russian Sony support here.

Please take a moment to rate this solution & let us know if the information given was useful to you - Good Luck!


Aug 16, 2008 | Cameras

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