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My roxio media creator 7 program that came with my burner was having trouble.It said to re-install it.I put the disk in and it says im missing a certificate and it wont install.It wont let me uninstall it either.it keeps trying to install it but wont and it does it over & over.I cant reinstall it or uninstall it.I still have the program and content disks and the box it came in but dont know how to get it to work.

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OK - if you installed IE7 or WMP11 remove them before starting. Uninstall EMC from add/remove programs. Download and run the MS Cleanup utility and remove all traces of Roxio
http://support.microsoft.com/kb/290301
After you install it go to the program folder and click on msicuu.exe. If some files in roxio are still left download, install and run; http://www.filehippo.com/download_ccleaner/
Click on the Registry icon and scan for issues.

Godd luck!
Mike

Posted on Apr 28, 2010

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Ok. What I am going to suggest may seem like a daunting task but if you are careful and do only what I suggest you should be ok. The first thing you are going to have to do is manually make a change to the Windows registry to fix the permissions. 1. Fix registry permissions a. Click on "Start" choose "Run", then type "regedit" and click "OK". b. In the Registry Editor, click on the "+" next to "HKEY_Local_Machine". c. Now click on the "+" next to "Software". d. Right-click on the key (folder) called "Roxio" and choose "Permissions". e. Make sure that "Administrators" and "System" have checkmarks for "Full Control" - "Allow". f. If you had to add those checkmarks, click on "Apply". g. Click on "Advanced". h. Put a checkmark in "Replace permission entries on all child objects with the entries shown here that apply to child objects". i. Click "OK". j. Click "OK" again. k. Now close the Registry Editor Next, you will have to uninstall the Roxio software. 1. Remove Roxio Easy Media Creator 7 a. Go to Start--->Settings--->Control Panel--->Add/Remove Programs b. Select Roxio Easy Media Creator 7 and select "Remove" c. Once the uninstall is complete, reboot the computer. 2. Reinstall Roxio Easy Media Creator 7 a. Insert the CD and install as you did before and then reboot. If you have any issues uninstalling the Roxio, go to the following link to download the Microsoft Cleanup Utility... http://support.microsoft.com/kb/290301 Run the utility after the unistallation attempt and then reboot and reinstall Roxio. Hope this helps. Good luck.

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