Question about HP Photosmart 2610 All-In-One InkJet Printer

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My photosmarts ink cartridge keeps jamming after printing 3 to 4 sheets of 8 sheet printing job. I open the prniter and reset. It finishes the job but keeps happening on every print job. I am using HP cartridges

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You didn't refill them yourself, did you? HP cartridges seem to really hate anyone putting ink into them. They never seem to seal right after that.
I would try to clean your head contacts and the printer heads themselves.
You can use a soft cloth (like microfiber, like what you would clean glasses with) to clean the contact heads.
You can check with your manual to see how to do a print head cleaning. They vary by machine, so there is no blanket answer.
One other setting to check on, although it has nothing to do with the heads - be sure to right click on your printer
(Start>Control Panel>Printers>(your printer))
and choose the PROPERTIES. Click on the ADVANCED tab.
Make sure that "ALWAYS AVAILABLE" is chosen, and that you have the PRIORITY set to 99. That will give you the best printing possible.

Posted on Apr 28, 2010

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Posted on Jan 02, 2017

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2. Check ink levels. Those ink cartridges run out fast. If your printer looks like it is printing but nothing comes out on the page, you might be out of ink. Try replacing the cartridge and printing again.
3. Check for a clogged print head. If you know you have ink, the print head might be clogged. Navigate to "Control Panel > Printer > Right Click > Properties > Maintenance > Clean Cartridges" to attempt to clean the print head.
4. Reinstall printer drivers and software. If none of the above helps, try uninstalling and reinstalling the printer and software to correct possible software bugs, errors or conflicts.
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5. Check printer drivers. Navigate to "Control Panel > Printers > Right Click > Properties > Update Driver" to check for a new driver for your printer. You can also find drivers and software on the Canon Support site (see Resources).
6. Resolve the Waste Ink Error. Press menu on the printer and press scan/copy to enter service more. Press the right arrow to access "NVRAM." Set ABS-M level to 0. Set ABS-P level to 0. Press "Stop" to exit.
7. Resolve Wrong Cartridge Message. Turn off the printer and unplug the power cord. Remove the cartridges and the print head. Clean the print head in lukewarm water. Set it aside to dry. Clean the contacts gently with an eraser and wipe with a tissue. Reinstall the print head and reinsert the cartridges. Run a cartridge alignment.
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I hope this will help you :)
* Green Power light flashes- The printer is receiving a print job, replacing an ink cartridge, charging ink, or cleaning the print head.
* RED paper light is On- If the CD/DVD try guide is open, close the CD/DVD tray guide, load paper, then press the paper button. Your paper ran out or multiple sheets loaded at the same time . Load paper and press the paper butoon to resume printing.
* RED paper light flashes- Paper is jammed in the printer. Press the paper button to eject the jammed paper. If the light is still flashing , open the cover and remove all paper, including any jammed or torn pieces. Then reload paper and press the paper button to continue printing.
* RED Ink Light Flashes - One or more cartridges are low on ink. Check the message that appears on your screen to determine which cartridge is low, or follow the instructions in " Checking the Ink Supply". Make sure you have a replacement cartridge.
* RED Ink Light is ON- One or more cartridges are out of ink or not installed. If you have just installed a new cartridge, it may be incomaptible with the printer or incorrectly installed. Reinstall it or replace it with the correct cartridge
* RED Ink and RED paper lights flash alternately- The CD/DVD tray guide was left open when you turned on the printer or when printing on paper. Just simply close it/
* Green Power Light is Off; RED paperand RED Ink Lights flashing- Paper may be blocking movement of the print head. Turn off the printer, then open the cover and remove any jammed paper or other foreign objects. Turn the printer back on again. Or it may have an internal error. Turn off the printer, wait a few seconds, then turn it on again.

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1 Answer

Mfc 5860 red printing green - already checked print levels. all are fine.


1. Confirm that the colors are incorrect by printing a Print Quality Check Sheet

a. Press INK.

b. Press the UP OR DOWN ARROW key to select Test Print.

c. Press OK.

d. Use the UP OR DOWN ARROW key to select Print Quality.

e. Press OK.

f. Press COLOR START

The machine will generate the Print Quality Check Sheet.

2. The LCD will ask "IS QUALITY OK? 1. YES 2. NO"

a. Press STOP/EXIT to return to the "Date and Time" display.

3. Evaluate the Print Quality Check Sheet.

On the Print Quality Check Sheet each of the four colors is represented by a slanted square pattern made up of 96 individual blocks. The colors should appear in the following order from left to right: Black - Yellow - Cyan - Magenta.

NOTE: Cyan is the light blue color and magenta is the pinkish color.

a. If the colors on the Print Quality Check Sheet do not match the sequence listed above then the ink cartridges are most likely installed in the wrong order. Continue to STEP 4 to resolve this.

4. Open the Ink Refill cover.

5. Open the cartridge covers of the colors that do not appear in the correct order.

6. Remove the cartridges and reinstall them in the correct slots. On Brother Genuine Cartridges the color of the label will match the color of the cartridge cover.

7. Run a "Setup Purge". A Setup Purge is necessary to replace the ink in the ink supply tubes with the correct color. One or more of the ink cartridges may run empty during this process. If they do, replace the empty cartridge with a Brother Genuine Ink Cartridge before continuing the process.

a. Press MENU - BLACK START - MENU. The LCD will display Maintenance.

b. Press 7-6, The LCD will display CLEANING ALL

c. Press 6, the LCD will display eINIT__P ALL

d. Press the RIGHT ARROW key until one of the colors that was installed incorrectly is displayed. i.e. eINIT__P CYAN.

e. Press the BLACK START Key.

  • After the machine completes the Setup Purge it will return to the Standby Display.

8. Print another Print Quality Check Sheet

a. Press INK.

b. Press the UP OR DOWN ARROW key to select Test Print.

c. Press OK.

d. Use the UP OR DOWN ARROW key to select Print Quality.

e. Press OK.

f. Press COLOR START

9. The machine will generate another Print Quality Check Sheet.

a. If all four colors printed correctly the issue is resolved.

b. If one or more of the colors are still not printing in the correct order repeat STEPS 4 - 8.

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3 Answers

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