Question about HP Photosmart C3180 All-In-One InkJet Printer

5 Answers

Change region codess on printer hp c3180

Hi,
i just red your solution on changing the region code of this printer from the europan zone to the US. I was just wandering if you know by chance the code number to do the same trick but on the opposite: from a US zone to the european,
Thanks
Jose

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  • Anonymous Apr 18, 2008

    Zone change for the C3180 from US to India.

  • coward May 12, 2008

    I had the same problem for an HP PSC 1500 moving to the US. The printer was from one of the Europe regions, Slovenia specifically. You can check your printer settings by doing a TAP 10 test. Press "Cancel/Resume" and "Start Copy" at the same time. A printout will be generated. The relevant settings are:


    • Line 16 contains information on the printer zone

    • Line 53 contains information on the left cartridge zone

    • Line 63 contains information on the right cartridge zone

    • Line 83 contains information on the middle cartridge zone (it is only printed on three-carriage printers)

    HP support will collect the following settings from that same TAP 10 test, these values will vary from printer to printer:


    • Line 11 SN = MXXXXDCXXXXXXXX (Serial number of printer)

    • Line 21 PG = 173

    • Line 52 ID = 0080-6C02-1144-3505 (Left cartridge?)

    • Line 62 ID = 00FF-FFF2-1038-3E03 (Right cartridge?)

    • Line 25 RX = 03,050,0000

    • Line 26 RC = 2712

    By opening the properties of the printer in question, holding down the CTRL key and double clicking the small HP logo in the lower left of the properties screen, a dialog box opens with two options, "Continue" or "Cancel". Cancel is obviously no fun, so you can select Continue. I should caution that making any changes here without the direction of an HP tech will probably disable your printer, maybe permanently.



    Based on the values I provided, the HP tech did some voodoo and came up with 5 sets of 4 numbers, which I entered in the screen. See the attached screen shot.


    After hitting "Ok", I shut off, then turned on the printer, and suprise! It reported new cartridges were installed and all is well. Now I can continue to pay for massively overpriced ink from a company who needs to be investigated for their incredible protectionist and cartel like tactics.

  • maxipeg Jul 28, 2008

    Just moved from the US to Switzerland, of course the cartridges are not compatible. Tried the online chat help, unfortunately I am running Mac OS, the guy was nice but he could not help. I am trying the e-mail help, will keep you posted. If anybody brought a C3180 from the US to CH and successfully reset the region code I accept any useful information

  • Anonymous Sep 03, 2008

    Had the same problem on a photosmart 2610 printer bought in Australia and relocated to Slovenia in Europe. Below are the steps HP support took me through.
    You should have your printer connected to a windows PC with a USB cable even if it is a network printer. 

    At this stage it would be a good idea to open the printer and change the cartridges to the new ones you intend to use for this region

    1. Press * and # keys to bring up the "Mfg Commands" screen. I assume this is only used by HP service staff.

    2. The "Mfg Commands" screen asks you to "Enter special key combo" which is 123 then press ok

    3. Use the right arrow key to step through the menus until you find the "special Reports" menu then press ok.

    4. Use the right arrow key again to find the "print Cartridges" menu and press ok

    5. This will print out a page with numbers ranging from 11. to 74. This page will print regardless of the print cartridges in the printer and whether they are valid print cartridges.

    6. The numbers of interest to HP support will be 11,21,25,52,62

    7. They will use the above information to generate a new set of five lots of 4 numbers.

    8. You will need to enter the 5 lots of 4 numbers onto a windows PC which has the HP drivers installed.

    9. On a windows PC with HP drivers installed open notepad and select print to bring up the printer dialog .

    10. click on  "preferences" in the print dialog window to open the HP preferences dialogue.

    11. Holding down the control key double click the HP icon in the bottom left corner of the preferences dialogue to open a service maintenance menu which will allow you to enter 5 lots of 4 digit numbers which HP staff will provide.

    12. once you have entered the 5 lots of 4 numbers and press ok a data file is sent to the printer which changes its region settings. 
    13. You then have to switch the printer off for about 1 minute then back on again and your new cartridges should now be valid.



  • kiril kountchev Oct 18, 2012

    Coward, I am having the same issue but my printer is from the United States and I have moved to Bulgaria. Could you please post the phone number you called that helped you resolve your problem so I could get the same help, the 4746836 number is a waste of time so if there is a direct number you could provide I would greatly appreciate it. Also if there is a direct site for all regionalization codes for all Countrys that you know of please post a link with it. Thank you and have a nice day

  • kiril kountchev Oct 18, 2012

    I have the same problem, the only differance is my printer is from the USA and i now live in Bulgaria, could you tell me the number you called to resolve your problem, i would greatly appreciate it. also if you know a direct site for all regionalization codes please post that as well. thank you

  • Alvan F Cruz Jun 03, 2013

    hi coward!! please help me i have the same problem that you have.. i tried to read the numbers you put on the screenshot but its too small please help I need please the numbers there. Thank you!

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I have moved to Switzerland recently. Have called support spent over 10 hours on the phone, lost the counts of call. Put on hold several times, been told, there's no such thing as region code. They actually told me I should buy a new printer that's compatible with my region (and this was not a joke).

I am pretty much frustrated with HP. If you find a solution or a legal way to compalin about HP let me know.

I am at the point - after 15 years buying HP products to throw all the 3 printers I have away and buy new ones that do not have this stupid region coding. By the way I have found a way, if you buy refill kits then I can continue using my printers... so much for HP ide of buying original supplies...

Posted on Feb 13, 2010

I have just moved from the US to Shanghai with my HP C7280 printer. Bought some new cartridges from the HP dealer in Shanghai after our US supply ran out. Got the 'Incorrect Ink Cartridge' message on the printer after installing them, which the dealer probably knew I would get and didn't tell me, which I'm assuming is what you got.
My experience was to use the 'Chat' function on the HP.com web site in the Support area. The good news is that they solved my problem, the bad news is that it took 1 1/2 hours and is the most convoluted process I've experienced in years. There is a little 'voodoo' going on the background......... after having me find several values, including cartridge serial number values (no not the cartridge number on the cartridge), reset values, and others I can't remember, he said he had to go 'calculate' and he then came back with 5 four digit numbers I had to enter after going to Windows Control Panel -->Printers and after getting my printer selected and the Preferences screen displayed, clicking on the HP logo while holding the CRTL key down (I kid you not).

Sooooooo, I believe the only solution is to use HP Support and to also write letters complaining about how really, really, really stupid this process is. And being the conspiracy theorist that I can be, HP probably was seeing lost revenue from people buying cartridges that are cheaper in parts of the world and shipping them to where HP is, ahem, making a killing and padding their profits.......
Good Luck

Posted on May 08, 2008

The printer is regionalized in a way similar to DVD and other technology.  Cartridges from a different region will not operate in the device.  It is possible to change the region of the device.  Changing the region can be attempted a limited number of times, it is therefore recommended only for a permanent relocation.  If you would like to change the region of your device, you will need to call the local support. You also will need to have a complete set of cartridges for the new region on hand when you call.

This should resolve the issue.
Khaled

Posted on Oct 21, 2008

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I removed the chips from my German region cartridges and re-affixed them in place of the chips on the USA cartridges I bought. No problems. Literally takes 30 seconds to swap a chip over from one cartridge to the next, and as long as you have some mild adhesive or possibly double-sided scotch tape, you can re-use the chip indefinitely. In my case, I used a lighter to warm the chip adhesive very lightly (maybe 3 seconds max), and it came right off after I slid my X-Acto knife gently under each side and lightly pried it up. Then I re-affixed it onto the cartridges i bought in the USA which I pried the USA chip off off.

Pay attention to the chip orientation though, I believe they only work in one direction.....you dont want to put them on backwards and then have to spend a whole other 30 seconds re-sticking them into place in the correct direction.

Posted on Aug 28, 2013

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Go buy a CIS system from here: http://www.continuous-ink-systems.co.uk

I installed one, June 2008 at about £70, since purchased £30 of ink refill from Promax and have printed 4000+ a4 colour and 1000+ A6 gloss cards and still have 50% of ink left.

Regards Japlah

Posted on Jun 29, 2010

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1 Answer

I have a HP Photosmart C3180 that I bought in the US and now trying to install UK cartridges, but it tells me that the cartridge is incorrect. How do I re-set the printer to accept the UK cartridges?


The reason behind this is the regionalization capability of your product. The printer sets its region/zone after printing a few pages with a particular ink cartridge, once the region/zone is set, the printer would only recognize ink cartridges that are bought from the region/zone it's set to. You can click on the link to determine the compatible cartridges that you may use with your printer.

Only certain cartridges are compatible with your product. This document lists compatible cartridges by country/region. Use one of the following methods to check which cartridges are compatible with your product.Click on the link below for more information.
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01573152&cc=us&lc=en&dlc=en&product=1146331&tmp_track_link=ot_search

Apr 19, 2011 | HP Photosmart C3180 All-In-One InkJet...

1 Answer

Change region


hi peterute,

sorry there is no solution.

HP (maybe other manufacturers too) distribute locally. So the cartridges are more expensive here then anywhere else.
The costs are caused maybe by tax, logistics, but also by regional conditions.
F.e: Customers in Asia buy cartridges for lower costs than in Europe due to GDP.
So the only way is to call HP (phone, chat, mail) and request new codes for the printer. The codes will never be publicated to prevent missuse.

Hope it helps,
Henning

Jan 25, 2009 | HP Photosmart C5280 Printer

1 Answer

Change regional code from europe to us for hp Photosmart C3180


Currently, it's a very convoluted process involving a phone call to HP tech support. Unless things have changed, you are also restricted to changing the region code 3 times over the lifetime of the printer. Having said that...see this page here at FixYa:

http://www.fixya.com/support/t465196-change_region_codess_printer_hp_c3180

HP Tech Support number is: 1-800-474-6836

Dec 12, 2008 | HP Photosmart C3180 All-In-One InkJet...

2 Answers

Change region codess on printer hp c3180


Hi ,
Let me fist inform you that the question you asked for is related to "regionalization" of the printers . It is very particular to HP printers.
You can just regionalize your printer thrice in the enitre printer lifetime - not more than that. And the codes you are referring to - they are not there somewhere - they have to be logged in by the back end team who decode the "10-tap test" to re-enter the codes for regionalization so that the printer becomes compatible in the region you are using it in.
The cartridges even change in every country to make the printer work - let me state you how.....as per www.hp.com
HP Photosmart C3100 All-in-One series This product uses regionalized ink supplies, so the inkjet print cartridges for the product depends on where you are in the world. If you do not know which pen regionalization zone you are in, click here to view the Regionalization Country-to-Zone Mapping Table . Once you know the zone, you can identify the cartridges used in this product. Cartridge Description Zone 1 Zone 2 Zone 3 Zone 4 black inkjet print cartridge HP 92 HP 336 HP 132 HP 850 tri-color inkjet print cartridge HP 93 HP 342 HP 136 HP 854 black inkjet print cartridge Not availaible HP 338 HP 131 Not available tri-color inkjet print cartridge HP 95* HP 343 HP 135 HP 855 photo inkjet print cartridge HP 99 HP 348 HP 138 HP 858 *The HP 95 is not compatible with printers sold only in North America; instead, use the HP 93 Tri-color cartridge. Refer to the link to understand how the world is divided into 4 zones - http://h10025.www1.hp.com/ewfrf/wc/document?docname=bpa00586&cc=us&lc=en&dlc=en&product=1146331#zone_mapping And you can beleive into what i say as I work for HP printers....! the best i would suggest is to call up Technical / Customer Care centre and tell them you need to reset....they will assist you for 10-tap test and ask you to send them the 10-tap test and the Proof of Purchase of the region cartridges.....and then wait for the back end team to call you within the next 48 hours.

Apr 09, 2008 | HP Deskjet 6940 InkJet Printer

2 Answers

Regional settings


Open the printer from the "Printers and Faxes" folder and go to Printer -> Properties

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On the "General" tab, click "Printing Preferences"

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Now, hold down the CTRL key and double click on the HP logo in the bottom corner.

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Enter these codes in the top five boxes:
0229, 8572, 8308, 5992, 4000.
The "total" box should now read 27047

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Dec 11, 2007 | HP Photosmart C3180 All-In-One InkJet...

1 Answer

Regional Codes for Europe


Hi Dave,

I looked at the problem you have, I worked with HP before in All-in-one.
My personel advice is that please do not make any changes on your own.
The printer region can be changed only three times, so be carefull.

I suggest you to contact HP chat support, this support is free of cost.

Please click on the web link given below and select your product and start over with an online HP technician.

http://welcome.hp.com/country/us/en/contact/chat_1.html

Have a great day!

Oct 12, 2007 | HP Photosmart C3180 All-In-One InkJet...

1 Answer

How to change zone/region for HP Photosmart C3180


A RESET HAS TO BE DONE ON THE PRINTER. NO OTHER WAY POSSIBLE WITHOUT DOING A RESET. CALL UP CUSTOMER CARE. WAIT FOR A CALL FROM THE BACK END TEAM...THEY WOULD ASSIST YOU WITH IT WITHIN 24 HOURS. RESET WOULD BE DONE FOR REGIONALIZATION ISSUE. NOTE : ONLY 3 MAXIMUM RESETS POSSIBLE FOR THE UNIT.

Sep 18, 2007 | HP PSC 1610 All-In-One InkJet Printer

2 Answers

HP Photosmart all in one C3180


My suggestion: Don't buy HP. I have the same region coding problem. All I want to do is buy HP ink, put it in my HP printer and print stuff. Too hard. I've wasted 30 pounds on ink and another 30 pounds on "support" phone calls to HP. Hopeless. I will never buy HP again. Waste of time and money.

Aug 24, 2007 | HP PSC 1610 All-In-One InkJet Printer

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