Question about HP Photosmart C5180 All-In-One InkJet Printer
Tried turning off printer, unplugging, removing cartridges, plugging back in, turning on, replacing cartridges--didn't work. tried unplugging and plugging back in while pressing help and ok--didn't work
Although it did not work for me, HP offered this as a solution. If it does not work, HP indicate you have a hardware fault that can only be fixed by a service engineer repair.
1. Get the unit into the “Support Menu” by following the steps below :
A. - Press and hold the “left arrow” key.
B. - Press the “Setup” key and release both keys.
Display should say “Enter Special Key Combo”
C. - Press and release the “OK” button.
Display should say “Support” and display the FW rev (something like R0616R)
2. Press and release the right arrow button until the display says “System Configuration Menu”.
3. Press and release the “OK” button.
4. Display should say “Hardware failure status”. If not there already, Arrow Key over to “Hardware failure status”,
5. Press and release the “OK” button.
6. Display should say “Hardware failure status: Clear. Press OK to clear”.
7. Press and release the “OK” Button. Message changes to “Hardware failure status Cleared. Press Cancel to continue”.
8. Press and release the “CANCEL” button as many times as necessary, so that, either the “Welcome to Photosmart Express” screen appears, or, the “Ink System Failure” screen appears. PLEASE DO NOT TRY TO PRINT AT THIS STAGE.
9. Using the Power Button, turn the unit OFF and unplug the power cable from back of the printer and wall outlet.
10. Wait 30 seconds for the power to get discharged and then plug the power cable into the wall outlet first and then into the back of the printer
11. Turn the unit on. The printer may display message “USE POWER BUTTON TO SHUTDOWN THE PRINTER” followed by “PRESS OK TO CONTINUE”. Press OK. The Printer will start the “ONE TIME INK INITIALIZATION PROCESS”. Allow this process to complete and do not interrupt. Once the initialization process is complete, the printer will print out a Diagnostic Page.
12. To verify printer functionality print a SELF TEST PAGE. If SELF TEST prints, then printer is ready for use or Software Installation.
Posted on Jun 19, 2008
The error is created by heads stuck by end cleaning station or by paper left in printer by the cleaning station( right side of printer= memory sockets side).
SUCCESSFUL REPAIR STEPS:
1-Check printer for paper piece in print head moving path.
2-Oil printer metal bar (guide= support of heads mechanism) with fine oil use for sewing machine( 2-3 drops left side , 2-3 drops right side of heads).
3-Start printer and open the cover.
4-Lock the cover switch DOWN with a pen.
5-During of self test when the heads moving left to right with YOUR HAND BLOCK HEADS IN CENTER FOR 3-5 sec.= CREATE A ERROR WHICH OVERWRITES THE EXISTING ONE (0xc-----) from printer MEMORY.
6- SHUT DOWN ( Turn Off the Power).
7- Wait for 30-60 sec. to discharge the capacitators.
8- Restart the printer and wait for maintenence cycle.
Posted on Sep 15, 2008
Exact steps are:
Issue An 0xc18xxxxx or 0xc19xxxxx ink system error code displays on the front panel. The printer cannot copy, receive faxes, or print. Solution
Posted on Apr 03, 2008
The first time I had this problem, I munged the buttons on top and somehow got the error " Cartridge # has expired, replace this cartridge" (it was the light cyan cartridge, which was the oldest one on my printer that I had never replaced) I replaced it, and the printer works. Not sure if it was the swapping out of the cartridge, or just that the cartridge error overrode the previous one, if if the expired cartridge did indeed cause the ink system failure (I had seen neither error before, I've used hp printers a long time, but have never had extensive duty cycles) In case it helps......
Posted on Mar 10, 2010
Put new cartridge in and it still says change ink cartridge
Posted on Jun 28, 2010
Posted on Jun 04, 2008
Same problem, only just got the printer. - But the store wouldnt take it back off my hands.
It did it all the time, got rather fed up in the end and pushed it off the end of the desk.
Worked rite as rain ever since.
Posted on Jun 01, 2008
It is a the flow of the ink into the printer which fails, and these error cannot be reset most of the times when you turn of the unit and oon back again if it works then it is good again, if not it is better to replace the All-In-One, If the printer is in warranty or extended warranty you will get a free replacement from HP, if not you can get a upgrade option wher you may get some discount from HP Tech support Call 1800 474 6836
Posted on Aug 29, 2008
a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
Posted on Jan 02, 2017
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