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What happens when you dial 165 on the intercom? If you get voice mail, then try dialing 7104 165 # on the intercom. That sets CF-No Ans to voice mail for your set and the FWD/DND button should light solid (or not, it's a program option) or flash. If you dial 7101 it should turn on Do Not Disturb (7100 cancels). In DND, the FWD light should flash.
Once you have set these two conditions up, the FWD/DND button has 3 states, FWD, DND, and OFF.
The Panasonic 77xx series phones was first delivered with the TA series systems, but the phone is both forward and backward compatible with 7 different prefix phone systems and about 18 different models.
In a TA series, from the intercom, press FWD and dial 0#. It will turn BOTH Forward and Do Not Disturb off, so if you are forwarding calls to VM, you'll have to reset it.
Do you mean intercom or paging? You can turn off paging by setting the Paging Deny code. From the intercom dial *7211 with 10 being the allow code. As far as the intercom, onlly Do Not Disturb (*7121) will fix that (as always change the 1 to 0 to allow). The DND light will light solid and when you press the button, the display will give you information as to what is set.
It will flash for 2 reasons. The phone is in Do Not Disturb, The phone is forwarded and the lazy installer didn't change the button indication to solid.
What happens when you press the FWD/DND button on an idle phone? In most systems, it's supposed to toggle between FWD DND and OFF after you press it more than once. If that doesn't work, try pressing FWD STORE 0 STORE. That should turn off FWD/DND and unset it.
However, here's the problem. Your phone may have CF-condition set to send busy and unanswered calls to voice mail. We do that so the individual extension can set his own transfer to VM time. Those commands start with *710x and the VM extension which is 500 by default. For example dialing *7104 500 on the intercom will set CF-NA to the voicemail port on a TDA/TDE system equipped with a Panasonic Voice mail system. When that happens, the FWD/DND light goes either red or blinks red and the forward condition is set.
You can review the operations in the OM for your system under Call Forward and Do Not Disturb.
If you have not found an answer to this as yet just pick up intercom and enter 7100 at the phone. This will clear any DND. Now enter intercom 7105165. This will give a long tone and the DND/FWD lamp will flash showing Call forwarding active for VM.
It really depends on which one of group of up to 18 cabinets your 7731 is connected with, but in a TA series, 714# on the intercom sets, 710# clears. You can also press Intercom the FWD/DND button and dial 0#. (or 4# to set it again)
To cancel the DND feature, press do not disturb again. (this is either a key on the base unit, or can be found in the Menu on the base) You can also mute the ringer tone while the phone is ringing by pressing do not disturb on the base. Activating the DND while the answering system is off will turn the answering system on automatically. The answering system setting will reset to the original setting when you cancel the DND.
With either a Do Not Disturb (DND) or Call Forward all calls command. On a TA-824, DND is set up with the command 714# on the intercom. It will light the DND button. It's cleared with 710#. There is no function to the button, ie you can't push it on and off. If you have voice mail, you can set it to forward all calls via the 711 (vm ext) #. It will blink the FWD/DND button.
As an aside, 7341# stops paging to the phone. 7340# brings it back. Again, these are TA-824 commands.