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I have a RICOH AP3800c Printer with Scanning Extender on a network in my home office. I use ScanRouter V2 to scan via Scan PaperPort 11. Everything has been fine until last week. The PaperPort reported a number of times via Twain Driver Ver. 3 that the ?Scanner could not be found?. It worked one more time and then reverted to the error message. Since that time the machine decided to give me another message. ?Contact the Service Error SC541?. Simply switching on and off did not work. SC541 is according to my list of messages has to do with the Fuser mechanism, I changed the fuser for one from my other working machine that does not have the Extender unit but the message remains. I changed the Controller and BCU to a Non extender Controller and BCU but no improvement. Is there anything that I can do to fix the machine. I realise that this is two ?Fixes? so firstly how do I fix the SC541 error and then re-engage for another fix for the scanner problem. I put them together since the problems may be related.

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The 541 code needs to be reset in the service mode. It is a level a code and will not go away by turning the off and on.

Posted on May 01, 2010

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Ricoh Aficio 2018D - previously used a scan router software to scan to file on Windows server. Now being told Windows server 2008 is not compatible. We are using scan to email but very cumbersome. Is there...


No, all the newer machines have imbedded scanning. The scanrouter software was an old product and only supported through 2k3 server. I would setup an old PC with the scanrouter and whatever platform you were running before and use it just for scanning. You can install it as a service so it will run on its own.

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You need to tell the machine it has a delivery server, this can be done by selecting user tools/system settings/file transfer/delivery option/On. After doing this you may have to remove and readd the I/O device from within scanrouter.

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"Updating the destination list has failed" Error message on Savin


It is a communication problem that's all.
I may or may not be able to help.
Are you using a scanning software on your server to scan to folders? for example "Scanrouter V2"? -you can check on your server in "start" , "programs", you will see it there if it's installed.
If so do this:
open "Scanrouter V2 admin utility"(you should just have to click 'OK' when asked for password -it's usually not set) then and under the "server" button select "set I/O device", then select "remove". If you are asked to "retain settings" select "no". Then add it again> click "add", then "Browse", it should find the machine (either host name or IP address), select "ok" then name it whatever you want - it's for identification only. Destinations should re-appear if you Update.

If you scan via SMB, Email or otherwise, you'll have to get your IT dept, or whoever configured in the firstplace to figure it out.


*please rate response :)

Mar 24, 2009 | Ricoh Office Equipment & Supplies

1 Answer

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The Default factory passwords are not what you have listed. They are the following:
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Give that a try.

However, the web interface isn't all that special on this older model anyway. All you need to program are the Ip address, and subnet mask, as there is no scan to email function, and the scanning can only be done via a software, that you won't have, and is getting difficult to find, because it is no longer supported, and just as complicated to configure should you find it ("Scanrouter V2 Lite" is the name ) as opposed to direct scan to folder. By the way this scanning software is NOT Vista compatible should you find it.
If you can't log into the web interface....on the machine, go to "user tools', "system settings", Interface settings", and set your IP address and subnet mask...that's it.

Please rate response :)

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Easier said than done...you'll probably need a tech for this one.
First..to scan to folder you require a software called "scanrouter Lite" from Ricoh, which is actually kind of hard to get a hold of these days, since it's nnot supported anymore, and then the configuration is not easy , because it is proprietary...meaning only Ricoh uses it, and it is almost impossible to configure for anyone else that has not used it.
There is however Scan to email, and for this you can open a web browser, and type it's Ip address (if you have it connected via tcp/ip port), enter "admin mode"...user name= "admin", password = "password"...then enter all network settings...IP, DNS, POP,SMTP, etc. then in "address book" enter your destination settings.
This is not a configuration that is easy for a novice either, and it is also not compatible with an email server that uses authentication for outgoing mail.
I may not have helped, b ut I hope I clarified.

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Try adding the scanner's IP address in the scnhosts file in the TWAIN folder. Format is similar to the windows hosts file. You'll see a commented out sample entry, just modify that to suit your needs.

This may or may not work for you; we had it working under this configuration but then it stopped for no apparent reason. also note that scanrouter isn't supported under vista. Only advice I've been given so far is to revert to sending scans via SMTP - not ideal!

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