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Random disconnections, DNS/key port failure

I'm using an eHome wireless router from my internet, and randomly my internet connections uts out for anywhere from 2-10 minutes at a time. The MSN messenger troubleshooter says that there's a problem resolving the DNS and a problem with the key ports as well. Every time i try to access the router by its IP address, the disconnect occurs as well. Getting it to work again seems to be completely random. A solution would be very much appreciated.

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  • 2 more comments 
  • c_drouillard Apr 29, 2010

    Well define what you mean by old. If you mean used a lot, that's not the case, as I actually just got this thing out of the box to replace my older router quite recently. As for the model itself, I'm not sure how old it is, but these are the specs.

    Brand Name
    D-Link

    Product Name
    eHome EH-100 Wireless Router

    Product Features
    WEP
    Wireless B
    Wireless G

    Key Features
    Router Functionalities VPN Pass-Thru
    Connectivity Wireless

    Interfaces
    Built-In 4-port Built-In Switch
    LAN Interfaces 10/100 Base-T
    Standards and Protocols
    LAN Standards IEEE 802.3 CSMA/CD or Ethernet
    Protocols PPPoE

    Firewall / VPN
    Firewall Features Stateful Packet Inspection (SPI)
    VPN Protocols IPSec
    Authentication RADIUS

    Wireless
    WLAN Standards IEEE 802.11g/b
    802.11b Data Rates 11 Mbps, 5.5 Mbps, 2 Mbps, 1 Mbps
    802.11g Data Rates 54 Mbps, 48 Mbps, 36 Mbps, 24 Mbps, 28 Mbps, 12 Mbps, 9 Mbps, 6 Mbps, 5.5 Mbps, 2 Mbps, 1 Mbps
    Modulation OFDM
    Security WEP
    WEP Encryption Length 40 bit (=64 bit)
    Antenna Type External Antenna x 2

    Miscellaneous
    Product ID 35359704
    UPC 790069292637
    Product MPN
    MPN DIR-625

  • c_drouillard Apr 29, 2010

    And of course the message submission ripped all formatting out of that making it nearly impossible to read.
    http://www.viewpoints.com/D-Link-eHome-E...

  • c_drouillard Apr 29, 2010

    Yeah it's looking like the router is just failing. I just don't understand why it would have problems without ever being used! Do they use radioactive materials that decay even when not in use to build them or something? Ah well. Looks like i'm going to have to start saving up for a new one.

  • c_drouillard Apr 30, 2010

    New information in, don't know if this changes anything, but when I try to access the router by putting the IP into the URL bar, it causes the connection to fail 100% of the time, and it DOES fail on wired as well.

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I would guess from your desciption that the router is around 2 years old. What you are seeing are typical for a failing home router. There are a few things you can try such as installing updates but generally those won't help for long. I've tried several things but in the end I ended up replacing it with a new one, That is what I would reccomend doing.

Posted on Apr 28, 2010

Testimonial: "Managed to pinpoint the approximate age just by hearing the symptoms, pretty impressive."

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  • Dave King
    Dave King Apr 29, 2010

    Old for a home router seems to start about 30 seconds after the warrenty ends. They are pretty reliable up to that point. Usually you see these symptoms on routers older than a year old. They are the typical failure pattern.

    Having said that and looking at my first response I am missing the part about checking the router verse the net connection or cable modem.

    Here is how you can narrow it down to what is causing the probem.
    Plug into the router using the wired connection. If the router is now stable then the problem is definitly the wifi section of the router. If it still disconnects then we want to rule out your cable or dsl connection. So now plug the wire/cable direct into the wan port of the modem. If you still see the disconnects the problem is the cable or dsl modem or something downstream with your isp. At this point you need to talk to them about replacing the modem or getting your cable fixed.

    Those symptoms are typical of the wifi section having problems and can occur on brand new ones. They usually don't quit totally they have this failure pattern of internittant disconnects that become more frequent before the wifi fails. The test will confirm where the problem lies.


  • Dave King
    Dave King Apr 29, 2010

    The wired part should still work for a while. So you can use that at least. The wifi will just keep getting worse.

    I have a stack of dead wifi's all had failed the same way. Rather annoying and expensive. The ones that seem to last the longest are d-links and netgears. Stay away from linksys.


  • Dave King
    Dave King Apr 30, 2010

    That really sounds like a old tired one not one new out of the box.This wasn't a refurbished or previouslly opened I would hope.Either that or it was really made on a Friday about 2 minutes before quitting time. This one does have me curious.

    Just out of curiousity could try a hard reset. I don't think it will have a long term permanent effect. It may make it behave for a little while though. If that is the Dlink Ehome (There is a chinese knock off brand same name) then just push and hold the reset button for about 20 seconds. That restores the settings to factory. If it does anything it may be stable for a few weeks at most then will start the disconnects again. It won't be reliable for long if at all.

    I really don't know why the wifi routers all suffer from this. I've spent more than a little time with one companies support engineers (not the support twinkies who read from the script pages, these are the guys who design them) trying to sort this out on one model. Between us all we may have spent a few thousand dollars worth of labor trying to figure out how to fix a $40 router. In the end nothing worked.

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