Question about MSI MEGABOOK M510C Notebook

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Want to re-format MSI Notebook S420. Screen continuously shows windows 'loading' but never boots. I have the recovery CD but because the computer never actually starts, I'm not sure what to do with it!MSI

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  • megan_van Apr 28, 2010

    Thanks for your response. I haven't been able to use it for about 5 months. Sometimes it would start, other times you'd see the Windows logo, then a blank screen. Now, the Windows logo has been on the screen for about an hour but nothing is happening. It freezes while it is starting up. There's no error message.

  • megan_van Apr 28, 2010

    MSI Notebook (Megabook) S420

  • megan_van Apr 28, 2010

    MSI Megabook S420 (notebook)

  • Jubert Ledesma
    Jubert Ledesma May 11, 2010

    I see. By the way what windows version are you using?

  • Jubert Ledesma
    Jubert Ledesma May 11, 2010

    Just a few questions for clarification. When did this start? What was the last thing that you were doing with the computer before this happened? What do you mean by never boots.. where you able to see the windows logo? where you able to see the user login page? where does it get stuck? Once it freezes or stops. Were you able to see an error message? What is the error message if there are any?

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Hello megan_van

While your laptop is on, eject the optical drive and insert the recovery CD. Turn off your laptop via the power button, and turn it back on. The recovery CD should boot. Follow the on-screen instructions to do a clean install.

If the recovery CD doesn't boot, try holding down the C key after turning on your laptop. If it still doesn't boot, you will have to change the boot order in BIOS. Don't worry, this is easier than it sounds! Follow these instructions:

1. Turn on your laptop, and look for a message that says something like PRESS (USUALLY F2, F8, DEL, ETC.) TO ENTER SETUP / BIOS. Hit that key before the Windows logo appears.

2. After hitting the relevant key, you'll be taken to the BIOS setup utility. All BIOS utilities have different appearances, but it is basically a set of menus containing different settings for your laptops hardware. Somewhere on the screen (usually the bottom), is a set of instructions for navigation your way around the BIOS. Follow these instructions to navigate your way to the option for changing the boot order.

N.B. Since every BIOS setup utility is different, the specifics on where the boot order options are located varies from computer to computer. The menu option or configuration item might be called boot options, boot, boot order, etc. The boot order option may even be located in a general menu like advanced options, advanced BIOS features, other options, etc.

3. Once you've located it, use the navigational controls to place the optical drive above the hard drive (usually the +/- keys). To be certain that the recovery CD boots, it's probably best to move the optical drive to the top of this list.

4. Within the navigational controls, there is usually an option to SAVE & EXIT. Press this key. If there isn't, look for a menu option with the heading EXIT. A SETUP CONFIRMATION box will now usually appear asking you to confrm the changes you've made to the BIOS before exiting.

N.B. The SETUP CONFIRMATION box can sometimes be worded cryptically. Read the message carefully to be sure that you're saving your changes instead of exiting WITHOUT saving your changes!

Your computer should now restart automatically, and the recovery CD should now boot.

Hope this helps. If you require further assistance, please don't hesitate to ask.

ajblaj

Posted on Apr 28, 2010

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First of all you need to go to BIOS which should be F2 or F10 on startup (laptop should show you this) In BIOS you need to set Boot order for CD-DVD drive first. Then save and exit BIOS. Put your recovery CD in and restert machine. You should be guided through the process from now on. Good Luck.

Posted on Apr 28, 2010

Testimonial: "Thank you so much. I was lost without your help. Had no idea I could go into BIOS ... didn't know what BIOS was!! Excellent simple explanation!"

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