Question about Microwave Ovens

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My turntable doesn.t work because the little plastic insert is broken.

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Are you referring to the carousel ring under the glass tray? Or, are you referring to the turntable coupler in the center of the oven where the tray rests? Both these parts can usually be purchased on line at any of the following websites:

searspartsdirect.com
pcappliancerepair.com
appliancepartspros.com
repairclinic.com

All these sites are reputable and have great service. Prices vary between them, so shop and compare. The first three sites I have listed include helpful exploded view parts illustrations to assist you in locating and properly identifying any parts you may need.

You do not see the turntable shaft in the center of the oven cavity rotating, you may actually have a turntable motor that has failed. The motor is attached to the center plastic piece (called a turntable shaft or coupler) under the middle of the glass tray. The following link explains how to access and replace one:

http://www.fixya.com/support/r3555716-replacing_a_turntable_motor_on_a_microwa

This is a very simple repair, that usually is not expensive. The price range will be determined by the model and manufacturer. This repair can also be performed on an over the range model microwave oven WITHOUT uninstalling it.
If you have any questions, or require additional assistance, please post back with your MODEL NUMBER. I hope you find this information helpful.

Posted on Apr 28, 2010

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1 Answer

My turntable doesn't turn


Sounds like the turntable drive coupling is broken. In the bottom of the microwave where your turntable is, underneath that is a small drive coupling that the motor shaft pushes into. if the motor doesn't turn or the coupling, which commonly has a D shape shaft to keep it from slipping, is broken, the tray will not turn. One quick test it to remove your tray and see if you can turn the coupling easily by hand, if you can you probably have a broken drive coupling. The turntable motor is very difficult to turn by its shaft. so if it turns easily it is probably a broke coupling. NEVER force your turntable around by hand or you can break that coupling.

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Kitchen aid kemms308sss04 plastic insert on turn table broke how do you replaace


That may be called the turntable coupler or turntable support or roller ring assembly.



You can find helpful exploded views and part numbers at the link below, by replacing XXX with the full model number found on the tag on your microwave (not on the service manual).



XXX&siteCd=WHRCOM&userType=Consumer">http://shared.whirlpoolcorp.com/product_literature/search_results.jsp?searchTerm=XXX&siteCd=WHRCOM&userType=Consumer



My preferred place to order Whirlpool parts is from the Pro here.

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Hi, one of the most common reasons why the turntable won't rotate is that the microwave isn't clean. The turntable guide and carousel can get sticky, preventing the turntable from properly moving. If you have built-on food particles or liquids, fill a bowl with 2 or 3 cups of water and 1 tsp. of liquid detergent and lemon. Run the microwave for about 3 minutes. Clean the microwave with a cloth, including the base of the turntable, guide, carousel grooves and microwave base. Your microwave turntable won't rotate if the grooves on the base of the turntable do not sit right on the carousel. Also, check the position of the turntable guide. Place the guide directly under the turntable. Remove the turntable, and then reposition it into the carousel grooves.
Motor The carousel motor is located beneath the base plate of the microwave. If the carousel isn't turning at all, check the motor. Disconnect the microwave from the power source, and remove the turntable, guide and base plate. Try turning the motor to see if it's just stuck. If it doesn't turn freely after a few seconds, examine the motor to see if it's burned out or corroded. Use an ohmmeter to see if the motor has continuity. If not, you must replace the motor.
Bushings The drive bushings are plastic components that sit underneath the cooking plate. Remove the plate, and examine the bushings. Use a magnifying glass if necessary to see if any debris is caught in the plastic. Clean the bushings, and reinsert the plate. Turn the microwave on to see if it rotates. If the bushings are extremely worn or if some of the plastic is broken off, you need to replace it, which is a complicated repair for consumers. Contact a service technician for assistance.

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The little brown thing is broken. I have several break or melt. Pull it out and look at it.

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1 Answer

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It could be the plastic coupler part #942560. Remove your glass tray and lift up the plastic piece in the middle. It slides off of the motor. If it is broken that is your problem.

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1 Answer

My turntable quit turning, I looked in and found a what appears to be a piece of what looks like glass that acts as a shaft between the motor and the turntable was broken. I cant find the part or any...


If you are talking about the little piece that the center of the tray sits on (not the carousel ring), its called the coupler. Its actually made of plastic on all the microwave ovens I've ever worked on. I've never seen one made of glass. It connects to the turn table motor shaft. If you post back with a complete model number, I may be able to assist you in locating a part number.

If the coupler is not physically broken, you may be identifying the wrong part as your problem. The turntable is driven by a small motor which is mounted under the bottom panel of the oven. The coupler is mounted to the shaft of the motor and the glass tray sits on the coupler.

Post back and let me know if you need a coupler, or if your motor isn't turning. You can tell by removing the glass tray and pulling straight up on the coupler. It should come off the motor shaft in one piece. If its not broken, your motor probably needs replaced.

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1 Answer

I HAVE A KENWOOD MICROWAVE GT/AL17,THE TURNTABLE HAS STOPED TURNING, ANY ADVICE MANY THANKS. TONY Nr IRRLAND


Two possibilities: either the turntable coupling is broken or the turntable motor has quit. The plastic coupling can wear or crack so it no longer fits properly on the turntable motor shaft. Then even though the motor still turns, the turntable doesn't. Or the motor itself may have stopped working. If the plastic coupling still looks normal and you can't rotate it easily by hand while it's in place, it's probably the motor.

I'm here in the US so I can't suggest where to find parts, but you should be able to locate a supplier who might have replacements available. Of course the oven will still work without the turntable running. You'll have to open the oven occasionally and turn the food yourself to insure even cooking.

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If everything works, light and micro heating.. then I have 4 possibles for you to check... 1st make sure you don't have a button that allow you to turn the turntable on/off... 2nd take the glass table out and check the center plastic spinner(pull it out) and see if its broken. 3rd your turntable motor is bad, and 4th the relay for your turntable on control board is bad... helpfully that will do it for ya.. good luck.. mike

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