Question about Gateway MX6927 Notebook

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My gateway MX6927 freezes

My laptop freezes at start up before going to the main screen, I tried to run safe mode but it freezes there too, I tried recovery but the only thing showing is a blank screen and a mouse pointer, does these symptoms mean that I need to replace the hard drive?

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If you can't get run the recovery cd's and you know the cd drive is good then it has to be the hard drive causing the lockups cause that means data isn't able to be copied over to it.

Posted on Apr 28, 2010

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hi,
is the cd/dvd working now after removing upper and lower filters, if it is that is good,
when does your computer freeze can you associate it with some activity that you are doing on it,
does it give any error when it freezes any blue screen error

when you deleted upper and lower filters did the notebook started to freeze right after that or it worked fine for some time,

try restarting your system in safe mode and see if it freezes there
to go into safe mode
restart your system> at gateway logo > start tapping F8 > in this menu select safe mode and try using it in safe mode

tell me what happens so that i can help you further

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Good Luck, Please dont for get to Vote/Thank You.

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