My laptop freezes at start up before going to the main screen, I tried to run safe mode but it freezes there too, I tried recovery but the only thing showing is a blank screen and a mouse pointer, does these symptoms mean that I need to replace the hard drive?
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You should start up your computer from WinPE, a CD residen simplified Windows operating system. It might help you to make some diagnostics. Get it from http://www.uploadable.ch/file/mKD6atNTMRGF
It's only 121 Mb; burn ISO to CD and boot it . Probably you should change startup sequence on BIOS to boot from CD-ROM
I am not sure what the other answers are saying to a whte screen question, but to me it sounds like the system is infecte wit a Trojan which akes over the machine.
Suggest you log n "Safe Mode" and run a virus check. Lokup starting Safe Mode on Google if unsure.
If that does not work, go to AVG website and download their Recovery Program from another machine. Create a CD from it and then boot from it on your main machine and run a scan, that should clear it.
from the off position, turn on, continuously hit the F8 key to force the startup menu, select last known good configuration and reboot. If this does not work, do the F8 thing again, and select safe mode. If you cannot reboot, you will have to do a clean reinstal using your factory recovery CD. If you can get into safe mode, immediately start saving your files to whatever media device you can.
go to start/run and type cmd and hit enter - type in chkntfs /c e and hit enter, reboot. This will start and system checking procedure on bootup. Again, if this does not fix things you will have to boot from your recovery CD.
Did you try to go back to last known configuration in the F8 option
or the repair option
failing that try a system restore in the F8 option back to when it was running ok
failing that also you could try to get back into safe mode
go to start run/search box
type in cmd
this Will bring up a black box
type in CHKDSK
that should check disk and hopefully give option of repair disk as well
but it will take some time but be patient
Or try to get to the acer recovery
i have never tried the recovery in safe mode but it hopefully will except it then restart into the recovery management
this is where you find it ( in or out of safe mode )
start programs acer acer empowering technology acererecovery management
follow on screen instructions
If it freezes on start up screen means some kinda driver usually is locking it. To check and see is it driver or Master Boot Record being corrupted try to boot in safe mode. To boot in safe mode shut down the laptop and press power to turn it on and right away start tapping key F8 untill advanced start up screen comes up and then choose safe mode. Once in safe mode if it works check your drivers in device manager and also check for viruses and spyware. If it does not allow you to boot in safe mode you might have to run recovery from a CD but this is little complicated if you dont want to loose all the data but it is still possibility. I would try safe mode and if still issues i would get it to repair shop. Hope this helps.
There's some program or driver that is loading up when windows starts "normally" that's no when it starts in safe mode. Have you recently installed any new hardware? Webcam? Printer? Harddrive? if you have, go to device manager while in safe mode and remove the driver. If you installed a new program that runs automatically during start up, then use MSCONFIG to change it from starting. Again, do this from safe mode. Go to start > run >TYPE: msconfig and then ok, and then the tab should be called "startup". one of these two things are most likely the problem because like you said it boots in safe mode no problem, Safe mode had the computer boot with only the bare minimum drivers/software needed for start up. If neither of these two things work, then, (again, in safe mode) right click your hard drive from My computer > properties >Tools > Check now (under error checking)
well its tough to say, could be a harsh virus, or damaged registry. Try starting it up and as soon as it starts press f8 repeatedly until the safe mode menu is prompted, then from there pick a the option that best suits you, either safe mode or safe mode with networking. In just regular safe mode you can go in and remove harmful data from your hard drive. Maybe running under last know configuration might help. Let me know what happens.
Try to boot the machine in safe mode by pressing F8 as the computer starts up, if will let you boot into safe mode as it sounds like there could be some bad sectors on the drive causing it to hang on boot. To check this right click on the C drive and select
"properties", then select "tools" tab, in the tools option check the
volume for errors. This can take some time to perform so please be patient.
If you can't get the machine to boot into safe mode please post back