Question about Gateway MX6927 Notebook

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My gateway MX6927 freezes

My laptop freezes at start up before going to the main screen, I tried to run safe mode but it freezes there too, I tried recovery but the only thing showing is a blank screen and a mouse pointer, does these symptoms mean that I need to replace the hard drive?

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If you can't get run the recovery cd's and you know the cd drive is good then it has to be the hard drive causing the lockups cause that means data isn't able to be copied over to it.

Posted on Apr 28, 2010

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Did you try to go back to last known configuration in the F8 option
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Won't boot up,black screen says operating system not found.


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Try booting up to the recovery CD, it sounds like a software conflict error that is locking up your computer.

Try 1st if you can get into safe mode (hitting F8 when you first apply power to the computer, till the safe mode screen comes up)

Then try booting up to the last known good configuration (same F8 different selection on screen)

THEN try the recovery CD.

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