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Static on the handset of a MITEL phone is indicative of either a defective handset cord **OR** the user has one of those cord detangler devices attached to the cord. If it's a cord detangler, remove it, smash it with a hammer and throw it away. Advise the end-user to please not use these as they all become staticky after several weeks use. If the user has problems with their handset cord constantly becoming tangled, THAT PROBLEM is indicative of neck or ear fatigue from frequent LONG CALLS and the user keeps moving the handset from one ear to another (changing hands). THE FIX FOR THIS is to give the user either a corded or cordless headset (or check SMDR records for excessive personal calls)
With the call on the line press TRANS/CONF and dial the destination number, talk to the person you want to transfer the call and then press RELEASE to transfer the call. If you want to return to the caller juast press CANCEL.
You can transfer any incomming calls to another extension using call forward. On the set you wish to foward, either press your foward key or enter feature 4 the display should ask for an extension to send the calls to, enter receiving extension. Press your foward button or feature #4 to cancel fowarding.
Nortel Networks is intentionally deceitful in their manual (forcing you to call them for assistance that you must pay for). While they say to use Feature 84/Line Direction for calls to an external line, this will not work. (Even when the phone tells you that all calls have been redirected.) Rather, use Feature 4/Call Forward. In the manual it says this is for other lines within the system, but it will work for an external line.
Your clock on your telephone is displaying the "system time" which can be changed at the attendant console the receptionist uses. Go to the console and push the FUNCTION KEY, then press ATT FUNCTION, then press SET TIME, enter the current time using four digits, ie. 09:30, then press PM if applicable, then press SET. SET will only appear as an option if the time has been enteed correctly, you can use the back arrow button to make corrections. Then push EXIT.
Message system does not work, system wide or just at your ext.? If it doesn't work system wide you have big problems. If it is only at your ext. your call forwarding maybe turned off. press superkey then press next til you see call forward and set it up. You Need to know pilot number to Voicemail.
The feature you are looking for is called "prime line" or "Line preference" but not "ringing line preference". It is not usually on by default on a multi-line business phone system. Your system can do this but I suspect it's a system programming feature and not something you can set yourself. You would have to have the phone system administrator make the change. Or you may pay an installation company to make programming changes?