Question about HTC PPC-6800 Smartphone

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HTC mogul 6800

I just brought this phone and this morning the phone will not turn on. I keep pressing the on/off button but nothing happen. Can you give some advices on what is the problem with this phone. pam

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  • jrv14 Apr 13, 2008

    My HTC Mogul 6800 was working fine all day then when I went to make a call the phone was off. So I tried to power it back on & there was not response from it, so then I tried taking out the battery & putting it back in, I also did a soft reset that did not work then I even did a hard reset that did not work. So I think that I am going to have to sent the phone back. I called HTC & they told me to call service & repair during the work week & they gave me this number 1 800 229 1235 to call 9A to 5P Easterntime.

  • zzag Jun 12, 2008

    phone will be on and then hibernate, but when I try to push the power button to turn it back on, it won't come on. I have to take the battery out and reboot it. this is a huge incovenience and shouldn't be happening, especially given the cost of the phone.

  • momiluvsemmi Oct 02, 2008

    Okay now here we go...I got my phone wet. Well it work's now but it take's forever for it to boot up from the Sprint screen. It's done it once but now it won't do it. Any idea's? I'd like to be able to stay away from going to Sprint and having it fixed becuase they charge soo much money!

  • Nic Ashby
    Nic Ashby May 11, 2010

    Did you try charging it?



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Having a lot of experience with Mobile operating systems, and also having a Mogul myself, it sounds like programs are running in the background and using the memory, hence the slow wake-up or slow performance.

The fact that ActiveSync runs when it wants too doesn't help either.. (see below)

Having weird programs on the memory card can also cause this (it's trying to actually boot from the card for some reason). Try popping the card out and powering it up.

First, I installed a little program which you copy the .cab file to the card called "ClearTemp". Then browse the card through file explorer, and install. You will see a little trash can under the programs list once installed. This will flush any residual files left behind by installing and uninstalling programs. If you're using the "enable gps" GPS "hack" (i use it too with google maps - great program), it may or may not find some of the install files from it, so pay attention to the files it wants to delete, so be sure to read the tutorial about what files are what BEFORE running it, as it may delete needed files!!

You can get ClearTemp here:

You can also check in your windows / startup folder through file explorer on the pda and see what exactly is trying to start when you power it up.

PS: if you want to stop ActiveSync from running whenever it feels like it, take "poutlook" from the startup folder. Sometimes you have to rename it to delete it, sometimes you don't. Deleting it will NOT effect its ability to sync when attached to the PC, it only stops it from running for no reason and using up memory.

Posted on Jun 01, 2008

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Two simple fixes. First go to, select the 6800 and download software update. There will be a walkthrough on there if you're not familiar with how to do it. This update (although it doesn't state it does so it doesn't appear they have released a phone with the issues that is has) should fix all hibernation issues. These include the above problem and the phone not recieving calls sometimes when it's hibernating.

2nd- There's a much easier way to removing running programs. Just go to settings, systems and click the memory icon. You can stop all running programs from there or choose which to stop.

Hope this helps.

Posted on Jun 16, 2008

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I have had the same problem, even after being on the charger all night. I have found that it can take as many as a half dozen resets (The recessed buttom on the bottom) before the damn thing wakes up.

My Mogul also freezes frequently during normal use. Sometimes the screen seems to dissolve, usually from the bottom up, in a way that could be considered beautiful, but looks like a failing video driver to me. of course, I am unable to duplicate any of this behavior during any my my three (so far) visits to the Sprint store to ask for a new machine.

I don't know if the culprit is hardware or software, but have kept up with ROM upgrades. When the system is working it's a pleasure to use. (Love the GPS w/ Google Maps) But the more I come to depend on it, the less reliable it is.


Posted on Apr 23, 2008

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Windows Mobile is beautiful and ugly.. Its without a doubt the most versatile and powerful smartphone os.. But oh its definately the most confusing, unintuitive, slow, and buggy.. What does that mean to you?? Windows mobile does not treat light or even medium users very well.. You need to get a buddy in person who can hook your phone up, make a hobby out of this, get a new phone, or like me just appreciate what it does sit down and start reading.. It will take hours to get your phone right.. But once it is right no other phone will come half as close.. I can turn my phone into a wifi hot spot to give your Iphone 3G a more stable hi speed connection.. stuff like that black berries and iphones will never be able to do... I know some S60 (nokia) phones can do it, maybe palm has it but my point is you have alot of work and In my opinion its worth it... But sense Imma nice guy Ill give all of you Mogul users who may read this my setup that works great

Rom- JD's 2.9.1 Rom CE OS 5.2.19971

Today screen- Manilla 2D or M2D or touch flo 2D build 16

App Closer- Wktask and Oxios suite (windows multi tasks most other os' dont windows left a half assed app closer buried in several menus. Stupid I know. So these two and Htc Task manager are great at closing apps)

Internet- Pocket Internet Explorer and Opera 9 are good but Im a fan of Opera Mini (you will need java) and Skyfire

Flashlight- VJCandela (You never realize you need it till you have it)

Gps- Google Maps

that should be enough to get you going good carefully follow the directions when flashing to JD's you have to go through vital steps. JD uses a basic M2D I would update to the full version make sure you read the feedback on what version you use, I am using 16 because some people have had problems with the newer ones. Just have fun with it my phone looks like the touch diamond and it runs the beta android just fine too. Nothing else can do that lol

Posted on Oct 10, 2008

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