Question about Toshiba Satellite A135-S2276 Notebook

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Resetting computer and ran into error 10-FA11-0017

HELP?

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Hello,

Follow your Computer Manufacturers instructions on how to use their Recovery disk/s.

Email/phone them, or visit their website, or read any manual that came with your Computer on how to use their Recovery disks.


Normally, you would boot from the disk as per info below, and follow instructions.
But, check with your Manufacturer as to the exact way they do it.

"Go into your Bios/Setup, or Boot Menu, at startup, and change the Boot Order to make the DVD/CD drive 1st in the Boot Order, then reboot with the disk in the Drive.

At startup/power on you should see at the bottom of the screen either F2 or DELETE, to go into Bios/Setup, or F12 for the Boot Menu"

Is your system a Toshiba? That seems to be what the error refers to from what I could research. From what I read, it's either a problem with the recovery disk (perhaps a periodic thing) or with the hard drive (apparently especially if the error occurs with the second recovery disk) (or the problem is bogus as one responder put it after being successful after a number of attempts). The first step I would try would be to get another copy of the Recovery Disks from Toshiba claiming that the first ones were defective due to the error message - they should replace them for free given the error (but they may still charge you - you know how these big companies work). You need to use recovery disks from the manufacturer (not the Neosmart disks since they can't do a reinstall). Here's another source for manufacturer OEM Recovery Disks (and they include Toshiba): http://www.oemsoftwaresource.com/. I don't know if they will be cheaper or more expensive than going through Toshiba since I haven't checked prices but I present it as an option.

Do NOT do the solution of a low-level format with http://www.killdisk.com/ because that's not a viable option with today's hard drives and may cause irreparable harm to the drive. I saw someone suggest that in the other forums (which you may have read) and I wanted to make sure you didn't see it and try it. Then you'll have no chance of exchanging the hard drive.

You could use the Command Prompt from the Neosmart disk to do a quick check of the hard drive with chkdsk /f /r (which will scan and try to fix bad sectors). It may not help if the drive is truly defective, but it can't hurt (and it may very well fix the problem - who knows). Here's more info on the chkdsk command: http://www.vistax64.com/tutorials/67612-check-disk-chkdsk.html.

Is the PC/laptop still under warranty? If so, it might be prudent to use this error message to get yourself a new hard drive (since there will always be questions about it because of the error message even if you can get it to work). That may in fact be a better option than getting new recovery disks (if you can get them to give you a replacement hard drive for free).
Please let me know if you have any further questions or concerns.

Thanks.

Posted on May 05, 2010

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