Question about Brother IntelliFAX 770 Plain Paper Thermal Fax

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Brother Intellifax 770 fax machine failure to receive faxes

I recently switched my phone service to cable (Comcast digital) and have been unable to receive incoming faxes. The Comcast representative suggested that this machine may not be compatible with the digital signals. I formerly used Verizon, which I was told is an analog phone connection. How can I adjust this fax machine to receive faxes. I have no problems sending out faxes. When the incoming fax ring comes in, the phone reacts as a regular incoming call, not to receive paper faxes.

Thank you.

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  • scorplady Mar 24, 2008

    Is it necessary to change menu settings to solve the above receiving problem?

  • scorplady Mar 24, 2008

    No comments

  • scorplady Mar 24, 2008

    None

  • Anonymous Jun 05, 2008

    my phone will ring but no recceiving fa. could I have put in the wrong numbers..is it possible to ge the correct steps....

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I HAVE A BROTJERS 770 AMD ALL I DONE WAS GET A 2 SPACE TELE JACK AND PLUG IT INTO MY MODEM FROM COMCAST AND PLUG MY PHONE AND FAX INTO IT AND CAN RECEIVE AND SEND

Posted on Apr 11, 2008

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Kevin A: I want to point out the so called digital phone lines is misleading advertising since the traditional PTSN system has been digitized years ago. The big telco boxes on the street down town is where all the digital conversion of the calls happens. The Comcast box they install effectivly does the same thing as the big telco box does, so that analog phones work. As far as the modem in the fax machine is concerned, it is receiving an analog signal because Comcast's box provides it. I think IMHO some people complain it doesn't work because it's something different like network congestion on Comcast's local network or something else. People should be able to call support for non working faxes; I think it's a perfectly valid reason.

Posted on Jun 25, 2008

  • hansonsux Jun 25, 2008

    Ok so it appears the original poster may not be having issues with the "digital" transmission after all. Here is a suggestion: A common problem is voice mail can pick up fax calls and prevent reception. You can call Comcast and try increasing the number of rings before voice mail picks up so the the fax machine has a chance. The default is 4 rings.

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Unfortunately, you will not be able to use this machine with a digital phone line. It is only capable of receiving an analog signal, and cannot distinguish the digital incoming signal. You would be better off using a service to send and receive faxes via e-mail, or getting a digital fax machine. Sorry.

Posted on Mar 24, 2008

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Set up


Try this links for download manual http://www.amazon.com/Brother-IntelliFAX-770-Fax-Machine/dp/B00000J4WS/ref=dp_origpkg/103-1633732-4035849#productDetails

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