Question about MP3 & Digital Media Players

3 Answers

My creative zen does notb work it keeps saying hardware problem on the screen

Posted by on

3 Answers

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points

    All-Star:

    An expert that got 10 achievements.

    MVP:

    An expert that got 5 achievements.

    Vice President:

    An expert whose answer got voted for 100 times.

  • Master
  • 871 Answers

You could try formatting it in 'My Computer'. Connect it to your computer & open 'My Computer'. Locate your Zen drive, then right click it & hit 'Format'. You haven't a lot to lose. let me know how you get on should you choose this option.

try RECOVERY mode or also known as Rescue mode
since you did specify what type of ZEN your using...here is a link for the recovery mode...
http://forums.creative.com/creativelabs/board/message?board.id=dap&thread.id=3

upgrade you firmware,check if your battery is still freash and good to go, and always take care of your ZEN.

AS a SPECIAL BONUS to you....

here is a link with everything about your ZEN!
http://forums.creative.com/creativelabs/search?board_id=dap&submitted=true&q=freeze+on+startup

thanks for using fixya

Posted on Mar 24, 2008

  • earl norman llanera
    earl norman llanera Mar 24, 2008

    if you chose my solution , dont forget to rate me!

×

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points

    All-Star:

    An expert that got 10 achievements.

    MVP:

    An expert that got 5 achievements.

    Vice President:

    An expert whose answer got voted for 100 times.

  • Master
  • 796 Answers

Make sure you have media player 11
If you can, the best test is to try your player with another PC, to see if you still have the problem. This localises whether the problem is with the PC (most likely the USB) or the player. See the link below (search on "connection problems") for a lot more troubleshooting on this.
Download recovery tool off creative's website.
go to my computer > click on hardware tab >
click on device manager button > in the is next screen on the bottom should have>>universal serial bus controllers
(write these down just in case it cant find them)
right click on them and uninstall
reboot let windows reinstall them

Also told Microsoft hotfix causes this problem try uninstalling the last hotfix
If that doesn't fix it try the USB cable

Posted on Mar 24, 2008

  • Level 2:

    An expert who has achieved level 2 by getting 100 points

    MVP:

    An expert that got 5 achievements.

    Vice President:

    An expert whose answer got voted for 100 times.

    Sergeant:

    An expert that has over 500 points.

  • Expert
  • 406 Answers

You need to verify that its fully charged. and getting recognised by the PC as an external drive.

Then try changing the battery. Else if it permits you can upgrade the firmware.

If all doesnot function. You may visit creative service center or showroom.

Posted on Mar 24, 2008

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

1 Answer

Creative Zen Media Player won't play media


Creative Zen

Try another PC or another USB port
Make sure the hold/lock is not engaged

Reset
Check for firmware update on Creative's website
Get Recovery Tool from Creative

Try this: disconnect the player from the computer, turn it off, hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard.

If all else fails, check with this guy:
http://www.mycreativefansite.com/2007/05/myzenchecker-tools-guide-to-problem.html


Creative Zen – Formatting

Step by step instructions for formatting a player

1. Detach the player from the PC if it is connected, and turn off the player.
2. Press and hold the Play button while powering on the player.
3. When the player displays the Creative logo, release the Play button
4. Select Format (All) and select Yes to format the player.
5. After the player has finished formatting, select Reboot.
6. Re-transfer the tracks to the player.

-Tha Mp3 Doctor

Sep 27, 2008 | Creative Labs Zen Digital Media Player

4 Answers

My Creative Zen has a white screen but syill plays music


http://www.youtube.com/watch?v=a8g0sh7pc54
1. Fully charge the unit
2. Get a song to play
3. Lock the device
4. Wait for black screen and leave it like that for 20 seconds
5. Hold the play/pause button down and move the side switch out of lock mode, then push all the way down (like you're turning it off) and release (back to middle position)
6. Release the play/pause button

Sep 19, 2008 | Creative Labs Zen Digital Media Player

5 Answers

Creative zen


Before coneccting player to the computer, turn it off, hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard. It worked for mine ! GOOD LUCK

Jun 19, 2008 | Creative Labs ZEN V Plus MP3 Player

1 Answer

Zen V Is Totally Dead!


Check Creative's # to see if your are still in warranty

Try this: disconnect the player from the computer, turn it off, hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard.

May 30, 2008 | Creative Labs ZEN V Plus MP3 Player

1 Answer

Firmware problem


Try this: disconnect the player from the computer, turn it off, hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard.

May 23, 2008 | Creative Labs ZEN V Plus MP3 Player

7 Answers

Zen Media Explorer keeps saying "Player not connected"


This worked for me - My Zen player had the same 'not connected problem'

From the Start menu, select Control Panel > System. From the window that appears, select the Hardware tab and then click on Device Manager. You will find a listing for your Zen Player - probably under Portable Devices. You may well see that the entry for Zen has an exclamation mark in it - delete this entry by right clicking your mouse. Reboot your PC with the Zen player still attached and you should find that the problem is cured.

Chris

May 02, 2008 | Creative Labs Zen Digital Media Player

1 Answer

Creative Zen Troubles


Try this: disconnect the player from the computer, turn it off, hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard.

Mar 23, 2008 | Creative Labs ZEN Vision:M Digital Media...

1 Answer

Creative Zen Vision M: 30GB Error


Can you fix creative zen m 30G I dropped the item and the screen is cracked. If so, how much is for the labor and screen replacement. Thanks.

Mar 20, 2008 | Creative Labs Zen MicroPhoto MP3 Player

2 Answers

CREATIVE ZEN SLEEK . . . HARDWARE PROBLEM


"Hard-disk Problem"... I'd just like to confirm once more that smacking the player on its rhs while turning it on works.I had to smack it fairly hard though so don't be afraid!! I didn't try smacking it till I checked out the threads above so thanks everyone I'm a happy man again!! :)

Feb 22, 2008 | Creative Labs ZEN SLEEK MP3 Player

1 Answer

Creative Zen Microphoto Code 10 on Windows Vista


go to my computer > click on hardware tab >
click on device manager button > in the is next screen on the bottom should have>>universal serial bus controllers
(write these down just in case it cant find them)
right click on them and uninstall
reboot let windows reinstall them

Also told Microsoft hotfix causes this problem try uninstalling the last hotfix

Feb 04, 2008 | Creative Labs Zen MicroPhoto MP3 Player

Not finding what you are looking for?
MP3 & Digital Media Players Logo

Related Topics:

43 people viewed this question

Ask a Question

Usually answered in minutes!

Top MP3 & Digital Media Players Experts

kakima

Level 3 Expert

96518 Answers

Donald DCruz
Donald DCruz

Level 3 Expert

17129 Answers

Gyula Lacz

Level 3 Expert

482 Answers

Are you a MP3 and Digital Media Player Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...