Question about Whirlpool GH6177XPS Microwave Oven

1 Answer

Touchpad does not work

Unplugged then plugged back in. A screen came up that said:
Y High Fail 255 89
HiLo Pass
Low Fail 255 0

Other three listed were Pass

Then screen went to the Home screen but none of the buttons worked.

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  • Whirlpool Master
  • 9,047 Answers

This is a common touchpad error which we regularly repair for customers nationwide for $39.95 one year guarantee.

At our Web site, we have a video available showing how to remove a typical over the range control panel assembly in under 5 minutes.

Touchpad does not work - a99355c.jpg

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Feel free to contact me directly (and please remind me of your full model number from the tag on the unit) for more information & help.

We're happy to help you with free advice and we'd appreciate your thoughtful rating of our answer.

William E. Miller, AS-EET
prototech@usa.net
http://www.microwavedisplay.com
Microwave Oven Control Panel Repair Nationwide

Posted on Apr 28, 2010

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follow this steps and fix it. God bless you
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If by "touchpad" you mean the touch screen (LCD assembly), those and their connecting strips are very fragile.
If the screen is not lighting after reinstallation, I would first check to be sure the white 3-wire cable is properly plugged back into the lower power board.
If it is, and everything is connected correctly, then you may have received a defective touch screen (LCD assembly) and would need to return it for replacement.
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KHHS179LSS-3 touch screen has stopped working. When I un-plug it and then plug it back in, I get a "Touch Error" message saying 'Y High Fail 255 95; Y HiLo Pass 255 0; Y Low Fail 255 0; X...


There is no reset other than unplugging the power for a minute then plugging it back in.

If this in under warranty I would contact the manufacturer via the information in your owner's manual for a free repair.

If for some reason you don't still have yours, you can download Kitchenaid / Whirlpool owner's manuals and installation instructions here.

If it's out of warranty, we repair these controllers for $39.95, or you can order an LCD assembly (part number ) from the Pros here or get a refurbished unit from us here.

We're happy to help you with free advice and we'd appreciate your thoughtful rating of our answer.

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It stopped working what to do to start it


1. The touchpad and external mouse drivers should be able to work together. Just make sure that you have the touchpad enabled. To see if you have the touchpad enabled, hold the Fn key and press F9. The combination Fn-F9 locks and unlocks the touchpad. If pressing Fn-F9 once, twice, thrice does not seem to lock/unlock your touchpad.. then you might not have the Toshiba hotkeys working or enabled. So lets forget it and try step 2. If Fn-F9 solved your problem.. there you go !

Arrow The way it works is you have to keep holding Fn key and have to hit F9 once, that should lock the touchpad. Again if you keep holding Fn and hit F9 again, that should unlock it and so on..

2. Sometimes this solves the problem.. Do a power cycle of your computer.. i.e., unplug the AC.. take the battery out.. Plug the AC back in and try to turn computer ON with AC alone (i.e, leave the battery out and just start computer with AC power).. Once windows loads up and everything is fine, then turn system off. Unplug AC.. put battery back in.. Plug AC back in and restart computer.. All should be working now.. if not, keep reading..

3. Click on START>go to RUN>type devmgmt.msc

4. Now in the Device Manager, click on the + sign next to Mice and other pointing devices. Right click on each device listed under "Mice and other pointing devices" and Uninstall ALL the MOUSE Devices you see listed there..

attention Make sure you ONLY uninstall the Mouse devices and not ALL devices from Device Manager like your CD, Display etc.. Just uninstall the devices listed under Mice and Other pointing devices after you have clicked on the + sign to the left of it..

5.Install Drivers

6. In the page that came up saying Downloads ( All operating systems, All categories ), at the top drop the list Filter by Operating System and select Windows XP (I am assuming you have XP.. if you have another OS, select that instead).. then on the right of it, drop the list Filter by Category and select Touchpad.. then click on the button "Apply Filters"..

7. Now you just see two drivers listed..

09-30-2004 Toshiba Utility
Touchpad Toshiba Touchpad Enable/Disable Utility for Windows XP (v1.27.0.3; 09-24-2004; 5.34M)

06-15-2004 Driver
Touchpad Alps Touchpad Driver for Windows XP/2000 (v6.0.303.5; 05-26-2004; 2.43M)

Click on the Download link on the right.. Save them to your computer somewhere in a folder or desktop, where you can remember.. After the files are downloaded, double-click on the file.. Unzip.. then Run.. and it will install the driver..

8. Restart your computer.. Now the Touchpad should be working fine.. Try Fn-F9 combination.. i.e, keep holding Fn key and tap F9 once, twice to see if it locks/unlocks the touchpad..

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Hello there
looks like you have a touch pad that has shorted out and is in need of replacement
please go to www.whirlpool.com and they have a technical help section ok.
best regards mike

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