Question about Microsoft Zune JS8-00001 Digital Media Player

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Zune player will charge but won't sync any Zune pass content

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  • Kerri Walker Apr 28, 2010

    Very helpful! It fixed my problem

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  • Master
  • 713 Answers

Hi,this solution will definately solve your problem;
Connect the player, open device manager, right-click on ZUNE under Portable devices, click "Uninstall", wait till it removes ZUNE from the hardware list,disconnect the player, press the reset button behind your device to reset it,afterwards,plug it back in - Windows will find it and install proper drivers for you.
problem solved


Thanks and take care

Posted on Apr 28, 2010

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Posted on Jan 02, 2017

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How to put music from my laptop to my zune 30gb


Importing Content to Zune Software
Zune software provides several options to import content. By default, Zune software automatically imports content that is downloaded to the following folders:
  • My Music
  • My Videos
  • My Pictures
Zune software monitors these folders for the current user as well as the folders designated for All Users. When content is downloaded to any of these folders, it is automatically imported to the Zune media library.
Zune users can also add a new folder to the list of folders that Zune software monitors, or they can manually drag and drop content from any folder to the Zune media library.

download zune software for which you can sync songs
http://www.zune.net/en-us/products/software/download/default.htm

Jun 06, 2010 | Microsoft ZUNE JS8BRPBDLUG MP3 Player

2 Answers

My Zune 4gb won't sync with my software and will not charge


Hi,

I had a similar problem with my 30GB Zune. The first normal solution is to make sure that the USB port is providing enough power to the Zune to charge it by trying a different port or computer, but since your other Zune charges it is likely not the problem.

Other possibly solutions are performing a hard reset on the Zune (hold back and up until it resets), or allowing the zone to completely discharge and try again. In my case, none of these solutions worked and I was forced to send my Zune in for a new battery, which Microsoft was willing to replace for free.

Jul 29, 2009 | Microsoft Zune JS8-00001 Digital Media...

1 Answer

8 GB zune, unplugged it while it was charging and it wont turn on


Try to restart the Zune using this procedure:

http://support.microsoft.com/kb/946064?sd=zune

If this does not work then you can try resetting it to Factory Defaults:

http://support.microsoft.com/kb/927001/en-us

Only do this if absolutely necessary, all content will be erased from the Zune. Not a huge deal if you have it all on your PC with the Zune software but still a last resort.

If neither of these work then you have a hardware problem.

Jul 25, 2009 | Microsoft ZUNE JS8BRPBDLUG MP3 Player

1 Answer

I can't add songs to my zune player


More information on Zune related issues can be found at the Zune website:
http://www.zune.net/en-US/support/default.htm

There are many problems that can occur if you cannot upload songs to your Zune.
Is your zune plugged in via USB to your computer?
Is your zune ON?
Does the Zune software recognize that the Zune player is plugged in?
You can also go to your account settings in the Zune software and set it to where your music files are stored so it adds them.
If you have the Zune pass, try and download songs and then SYNC the software and player (little sync icon on the bottom left of the program).
Again, there are multiple reasons and cases on why you could be having problems. Please goto the Zune link for support and read through their faq's to assist you. If you still have problems, reply with a more detailed problem.

Apr 08, 2009 | Microsoft Zune JS8-00001 Digital Media...

1 Answer

Zune wont sync to pc


you must have the latest Zune driver downloaded and installed for the pc to recognize the zune.

Mar 11, 2009 | Microsoft ZUNE JS8BRPBDLUG MP3 Player

1 Answer

Zune locked


Go look on zune.net and then click support. My zune just did the same thing a little bit earlier and I was worried so I went looking on the net and found these entries. Under support it says:

My Zune 30 is frozen on the boot screen, now what do I do?
You will need to reboot your device after noon GMT (that's 7 a.m. Eastern or 4 a.m. Pacific time) on Jan 1, 2009.
Please unplug your Zune (no AC or USB cables).
Because your Zune is frozen your device battery will begin draining, this is good.
The battery will eventually be fully depleted and the screen will go black.
After noon GMT on January 1 connect your AC power or USB cable such that the battery can begin charging again.
Once the Zune has enough battery to boot it should do so normally and you can go back to enjoying your Zune!

My Zune 30 has been working fine today, should I be worried?
Nope, your device is fine and will continue to work as long as you do not plug it into the PC before tomorrow.
If you plug your device into a PC before noon GMT Jan 1, 2009 your device clock will be set to the last day of the leap year and you will experience the freeze issue. If this happens, see above.
The PC that you plug into does not have to have the Zune software installed in order for your device clock to be set and the leap year bug to occur so you should avoid plugging your Zune 30 into any PC today.

What if I have DRM content on my Zune?
Your DRM content will most likely not be affected by this issue. However, it is a good idea to sync your device with your PC once the freeze has been resolved in order to ensure that all of your licenses are up to date.

What if I took the advice on the forums and hard reset my device by disconnecting the battery?
This is not a good idea and we do not recommend opening your device up yourself. However, if you already did it…
If you have DRM content on your device, your DRM store is now out of sync with your secure clock.
You will need to wait 24 hours from the time that you reset the device and then resync your DRM licenses from your PC.
Alternatively you can format your device and resync the content.

Dec 31, 2008 | Microsoft ZUNE JS8BRPBDLUG MP3 Player

2 Answers

Zune player


As a last resort or if you are receiving error code C00D2772, erase the device, and then sync your content again. To do this, follow these steps:
  1. Start the Zune software on the computer.
  2. Connect your Zune device by using the Zune Sync Cable.
  3. Click Settings, and then click device.
  4. Click SYNC OPTIONS, and then click ERASE ALL CONTENT.
  5. When you receive the following message, click Yes: Please Confirm. Are you sure you want to erase the contents of the connected Zune? You receive the "Erase All Content" message. This may take several minutes. Do not move or disconnect the Zune device until the message disappears.

Oct 10, 2008 | Microsoft ZUNE JS8BRPBDLUG MP3 Player

2 Answers

Zune


Not sure I understand..Can you explain further, please?

Jun 03, 2008 | Microsoft Zune JS8-00001 Digital Media...

2 Answers

Deleting movie when connect to charge


It will delete the stuff because it is monitoring those folders for content. When the content disappears then Zune assumes you no longer want it.

Try this-in the Zune program set it to not autosync. See if that stops it. It worked when I tried it with videos but not when I tried it with music.

Otherwise be prepared to keep all of the music and movies in the folders that Zune monitors.

If space on your computer is an issure, I would suggest adding an external drive.

Jan 20, 2008 | Microsoft ZUNE JS8BRPBDLUG MP3 Player

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