Open the Top Half of the Copier. The Scanner Section pops open by pushing up.
Underneath the Scanner Section is the Fuser Unit. Check in the Fuser Section, you will find paper Jam in the Fuser Section.
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If message in display panel reads [13.XX PAPER JAM [LOCATION]]Media is jammed at the specified location (and possibly at other locations). If
the message persists after all jams have been cleared, a sensor or sensor lever
might be stuck or broken. Soln. For all jam messages, do the following: 1. Remove jammed print media from the
specified location. Check the entire paper path for other pieces of media in the
path. 2. Open and close the top cover to clear the message. 3. Check sensors and
flags in the paper path for proper operation.
For message 3.0 PAPER JAM [LOCATION] means A non-specific paper jam occurred. Soln 1. Remove jammed media from the specified location. 2. Verify the paper tray is
fully closed. 3. Inspect and/or replace the feed and separation rollers. 4.
Ensure there is no obstruction in the path, such as a torn piece of paper. 5.
Open and close the top cover to clear the message. 6. Check sensors and flags
for proper operation.
Unplug the printer and turn it around so that the back is facing you. You should see two little tabs to push, which unlock the back of the paper path in the printer. Remove the panel to expose the rear of the paper feed path. If there is any paper inside the printer you will be able to see it from this view. Remove anything inside the printer and then plug it back in. If you cannot locate any paper inside the printer and leaving it unplugged for over a minute or so does not clear the paper jam warning then contact the manufacturer directly for a possible warranty repair.
Not all of the paper jam was actually cause by paper. There are also instances that the media is the one that is jammed, causing to display a "paper jam" message.
If you can't find any jammed paper from the unit, you can try inspect the following cause.. 1. Trays are loaded improperly or overfilled. 2. Tray 2 or tray 3 is removed during print job. 3. The top cover is opened during print job. 4. The media that is being used does not meet HP specifications. 5. The media that is being used is outside of the supported size range.
Also, try to tun HP toolbox.. on the Paper Jam options, click the Typical Jam Locations... to see the internal paper path and potential jammed locations.
Make sure that there is no paper stuck inside the paper, try cleaning the rollers, if the issue stil persit perform the below steps. Reset the All-in-One to the factory default settings by using these instructions: 1) Press ON and CANCEL buttons simultaneously 2) Display reads ?Enter Special Key Combo? 3) Press BLUE button, Green button and Grey button 4) Press Grey button continuously until "Resets Menu" is displayed. 5) Press Green button. 6) Press Grey button until "Semi full Reset" is displayed. 7) Press Green Button. This should resolve the issue.
usually it's a paper jam. remove cassette, and look inside...there may be a piece of paper stuck inside. Also remove, and re-seat all paper in the cassette. Also, remove toner cartridge, and check inside the machine cavity for jams.. re-post if problem remains.
When a paper jam occurs during printing for some reason, the printer
beeps, displaying the message <PAPER JAM> in the display. When
a paper jam occurs, remove the jammed paper using the following
procedure, and then resume the job. If the message that indicates the
paper jam does not disappear even after removing the jammed paper
following the procedure, there is a possibility that torn pieces of
paper are still left inside the printer. Inspect each part of the
printer again, and completely remove all pieces of jammed paper.