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HP AiO - No Scan Options

I just purchased the printer listed above and I cannot get the scan function to work. When I press the scan button, this apprears on the digital printer screen:

''No Scan Options, Refer to device documentation to troubleshoot.

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  • 42 Answers

In order to scan, we have to install teh full feature software on the computer.
If it is already installed, then please follow the below steps.
Open the solution center and click on settings. Take the pointer on scan settings and click on scan to setup.
A new destination list will open and take all the entries, one by one, to right, and click on update the device. If it is already on right, please take it to left and click on update the device or OK and again take it to right and click on update the device or OK.

Posted on Apr 28, 2010

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Posted on Jan 02, 2017

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1 Answer

I get an error message when I scan. It says Error


ISSUE: The error Waiting for PC is displayed on the control panel when scanning, using the Start Scanbutton on the control panel. The user will also notice a Not Setup on PC error when pressing theScan to … button. Note that scan from the PC works properly without an error. SOLUTION: The probable causes for this issue are listed below:
  • Firewall denying access to PC
  • Device polling not enabled
  • The scan to function is not enabled in the HP Toolbox
  • The destination has not been added to the Scan to button from HP toolbox
  • The HP Toolbox is losing the scan to destination
How to troubleshoot this issue:
  1. PC protection software such as firewall software may prohibit proper communication between HP AiO products and Toolbox and scanning software. Firewalls may need to be reconfigured to allow Toolbox to communicate with the AiO. The Toolbox software is similar to Microsoft Outlook and Internet Explorer in this way. Temporarily disabling firewall software may be helpful in determining if it needs to be reconfigured for Toolbox to operate properly. Please contact your third party firewall software vendor if assistance is needed to reconfigure the firewall. The following third party support Web sites may be useful:
  2. When Device Polling is turned off, the Alerts and the Scan to e-mail or folder options in the HP Toolbox are disabled, and the START SCAN function on the HP LaserJet AiO product control panel is also turned off. CLICK HERE for instructions on how to turn on Device polling.
  3. To program the device SCAN TO ... button, view the device settings. Open the HP Toolbox and click the Scan to tab. For more information, CLICK HERE to view the document titled HP Color LaserJet 2840 AiO Series Products - How to use "Scan To E-mail" or "Scan to Folder" from the Device
  4. The User loses the folder when choosing to save scanned files under the Scan to Folderoption of the Scan to Tab. The User also may lose the email settings under the Scan to Emailoption of the Scan to Tab. The User restarts the toolbox and it works for some time and the problem repeats again. Perform the following in the order listed to resolve this issue:
    1. Run the Fix Scan Utility and see if it resolves the problem. Click here for the Fix Scan Utility at http://www.hp.com If not, proceed to the next step.
    2. Check the firmware version and make sure that it is up to date. print a configuration page to see what the current firmware version is. Compare it to the latest version offered on HP.com Click here for HP.com at http://www.hp.com . If it is not the latest version then upgrade it to the latest version available on the web.
    3. Download the Software Update Version 3.0 from HP.com and install it. Click here to download the software update from http://www.hp.com
  5. For Toolbox Reset Persistent Data issues, CLICK HERE to view the document titled HP Color LaserJet 2800 All-in-One series - Toolbox Reset Persistent Data
  6. If the issue persists, uninstall and reinstall the printer software. CLICK HERE to view the document titled HP LaserJet 2820 and 2840 AiO Series Products - Uninstalling or Removing the Printing Software and Shared Components

Apr 07, 2010 | HP LaserJet 3015 All-In-One Printer

1 Answer

Unable to input a destination for the Button Settings Tab


Even if the printer installs OK, the scanner is not allways recognized. Try to look for new hardware>scanners in Control Panel. It migth want the HP CD or the driver from www.HP,com. Or find a picture editing program and File>Import>HP officejet Pro L 7590 AIO- twain! That works!

Mar 05, 2010 | HP Officejet Pro L7590 All-in-One InkJet...

1 Answer

I can not receive faxes, and can not scan. When I press the scan button I get a message "No Scan Options"


For Windows XP
---------------------------
http://h10025.www1.hp.com/ewfrf/wc/document?lc=en&dlc=en&cc=us&docname=c00503569

If the issue still persists then,

Step Three: Run the DESTTEST file.
=================================
1. Close all applications including HP Director.

2. Open and run the DESTTEST file from the location: C:\Programfiles\hp\digitalimaging\bin\
(The above mention location will be listed once software completely installed).

3. the DESTTEST, will opens like the following:

4. Change the Option 1 to WEB _APP. (By scrolling down, you can find out)
( By default it will be set to NONE, which will have the entire list (Common List)).

5. On the First 6th option “Close Dest Test After sending to Destination”, put a check mark ( √ ) and click on Save Results Before Exit.

6. Click on Exit in the bottom.

7. Now Open the HP Director, Click on Settings -> Scan Settings & Preferences -> Scan To …Setup.

8. You will see all Button settings on the right side under the front panel destination List. In Case If not, click on Restore Defaults, click on Apply and click on Ok.

9. Turn off the Printer & Turn it ON.

10. Check the functionality.

For Windwos Vista OS
-----------------------------------
http://h10025.www1.hp.com/ewfrf/wc/document?lc=en&dlc=en&cc=us&docname=c01699977

Feb 02, 2010 | HP Officejet 5610 All-In-One InkJet...

1 Answer

Cannot select scan to destination


Hi,

To get scan options on your unit you need to update the destination list on HP Solution Center. Please perform the steps given below to populate the destination list.

Populate the destination list:

You must populate the destination list in HP Solution Center for the Scan To options on the unit. Follow these steps to populate the destination list.

NOTE: HP Solution Center is the software that came with the product. You must make sure the software is installed on the computer for all the product functions to work correctly. The software is also necessary for completing this procedure. Install HP Solution Center if it is not already installed.
  1. From HP Solution Center, select the appropriate product, and then click Settings.
  2. Click Scan Settings and Preferences.
  3. Click Scan to... Setup.
  4. Click the Destination List tab.
NOTE: It might take several minutes for the list to populate.
  1. Click each program to include on the Scan To list.
  2. Click the Add arrow. The program listing moves from the left side of the screen to the right.
  3. Click OK.
  4. Now Press scan button on your All-in-One and check whether the scan options are updated.
  5. If the scan options are still not updated then turn off and on your All-in-One and verify the results.

Sep 04, 2009 | HP Photosmart C5280 InkJet Printer

1 Answer

Scanning


http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00809848&lc=en&dlc=en&cc=us&lang=en&product=90792

Issue When the scan button is pressed on the product, nothing happens. The scan button does not work correctly. Workaround Choose one of the following options to scan without using the scan button. Option one: Scan using Windows Fax and Scan
  1. Click the Windows icon (c01319360.gif ), click Programs , and then click Windows Fax and Scan . NOTE: The Windows Fax and Scan option is available in the Business, Ultimate, and Enterprise editions of Windows Vista. If you have the Home Basic or Home Premium edition of Windows Vista, skip to Option two: Scan using Paint .
  2. Click New scan .
  3. Click File , and then click Scan .
Option two: Scan using Paint
  1. Click the Windows icon (c01319360.gif ), click Programs , and then click Accessories .
  2. Click Paint .
  3. Click File , and then click From Scanner or Camera .
  4. Click Scan .
Cause The drivers in the Windows Vista operating system do not support button press functionality on the product.

Oct 04, 2008 | HP Officejet 4110 All-In-One InkJet...

2 Answers

HP PRINTER PHOTOSMART C4180 on WINDOWS VISTA


Although the original poster mentioned networking he/sredm.gifhe also seemed to be asking about HP all-in-one issues in general and Vista compatibility. Networking, scanning, copying and printing can have seperate and integrated issues to varying degrees. This may not just be a scanner networking general query.

In my case I downloaded and installed the additional bundled software per HP's advice while trying to get the scanner to scan at the dpi level advertized for the unit. Neither Vista or HP had drivers that worked unless I installed the package. Low resolution scanning worked fine as well as the copying and printinting features. I rarely need such high scanning options but it should have worked as advertized since it was sold by an HP distributor as Vista compatible.

The downloaded AIO did allow higher resolution when scanning but caused other NON-NETWORKING issues. My computer is not networked. There is also the issue of the scan button on the printer not working with Vista. It does work with pre-Vista. Again not a network issue but a driver issue with Vista.

Taken from the MHTML file from the unit software found after the purchase......

HP Printers - The Scan Button on the Printer Does Not Work Correctly When the Printer is Connected to a Windows Vista Computer

Issue
When the scan button is pressed on the printer, nothing happens. The scan button does not work correctly.

Solution
Scan documents using Windows Fax and Scanning or Paint.

Cause
The drivers in the Windows Vista operating system do not support button press functionality on the printer. END EXERPT.

Button functionality. DPI resolution. There are driver issues with some of the HP units and Vista. Not just networking issues.

In my opinion these issues should have been fully disclosed prior to purchase or functional Vista drivers should be an option. Therefore I offer the warning that Vista may have issues with this and other software and hardware.

I only speak of non-networking issues but either way a unit should work as advertized or sold. My comments are based on my personal experience with one unit in this particular situation. After all Vista is fairly new to most of us.

Sep 18, 2008 | HP Deskjet F4180 All-in-One InkJet Printer

3 Answers

Can not scan to computer


hi,

below are the steps that i want you to follow. The "NO SCAN OPTIONS" refer to the absence of options when you try to scan using the printer button your printer. However, if you are going to scan from the SOlution center installed in your computer, it will scan without any problem.

Step two: Populate the destination list The destination list must be populated in order for the Scan To function to work. Follow these steps to populate the destination list.
  1. Open the HP Solution Center. Use one of the following methods to open the HP Solution Center.
    • On the Windows desktop, double-click the HP Solution Center icon.
    • On the taskbar, click Start , Programs , or All Programs , click HP , and then click HP Solution Center .
    If more than one HP device is installed, click the tab for the All-in-One product. The HP Solution Center shows only the functions, settings, and support options that are appropriate for the selected HP product.
  2. Click Settings .
  3. Click Scan Settings and Preferences .
  4. Click Scan to... Setup .
  5. Click the Destination List tab.
    NOTE: Depending on the computer performance, it can take several minutes for the Front Panel Destination List to populate after the printer or computer is turned on.
  6. If the Front Panel Destination List is empty, continue with this procedure. If the Front Panel Destination List contains valid scan destinations, proceed to step three to uninstall and reinstall the software.
  7. Click each program to include on the Scan To list.
  8. Click the Add arrow.
  9. Click OK .
  10. Scan a document using the Scan To button on the front panel.
  11. If the scan fails, try to scan using the HP Solution Center Scan button. If the scan still fails, please let me know.

Thank you so much.


adonscott

Jun 02, 2008 | HP Officejet Pro L7780 All-In-One InkJet...

3 Answers

Scanner


First check whether you are able to scan from hp solution center.

then check whether you are able to scan from ms paint.

to check: open paint, click on file-->from scanners and camera.
if it is scanning then proceed to the following steps or else uninstall the software and reinstall it



Step 1:

  1. Click Start .
  2. In the Start Search text box, type msconfig and press Enter .
  3. On the User Account Control window, click Continue . The System Configuration Utility window displays.
  4. Click the Startup tab.
  5. Search the list for HP Digital Imaging Monitor . If HP Digital Imaging Monitor is not on the list, the driver was not correctly installed or a custom install was used. Proceed to step three to uninstall and reinstall the software.
  6. Select the HP Digital Imaging Monitor check box.
  7. Click Apply , and then click Close .
  8. Click Yes to restart.

Step 2:

    1. Open the HP Solution Center. Use one of the following methods to open the HP Solution Center.
    2. On the Windows desktop, double-click the HP Solution Center icon.
    • On the taskbar, click Start , Programs , or All Programs , click HP , and then click HP Solution Center .
    1. If more than one HP device is installed, click the tab for the All-in-One product. The HP Solution Center shows only the functions, settings, and support options that are appropriate for the selected HP product.
    2. Click Settings .
    3. Click Scan Settings and Preferences .
    4. Click Scan to... Setup .
    5. Click the Destination List tab.
  • If the Front Panel Destination List is empty, continue with this procedure. If the Front Panel Destination List contains valid scan destinations, proceed to step three to uninstall and reinstall the software.
  • Click each program to include on the Scan To list.
  • Click the Add arrow.
  • Click OK .
  • Scan a document using the Scan To button on the front panel.
  • If the scan fails, try to scan using the HP Solution Center Scan button.

  • If the above steps doesnt solve your problem, please uninstall the software and reinstall it.

    Mar 14, 2008 | HP PSC 1610v All-in-One Printer

    2 Answers

    No Scan Options Error Message


    Vista?

    Pressing of scan button feature is no longer supported by hp drivers, if installed correctly one scans using scanners and fax


    When the scan button is pressed on the printer, nothing happens. The scan button does not work correctly. Solution Scan documents using Windows Fax and Scanning or Paint. Scanning with Windows Fax and Scanning
    1. Click the Start (c00845897.gif ) icon.
    2. Click All Programs .
    3. Click Windows Fax and Scanning .
    4. Click New Scan .
    5. Click File and then click Scan .
    Scanning with Paint
    1. Click Windows .
    2. Click All Programs .
    3. Click Accessories .
    4. Click Paint .
    5. Click File and then click From Scanner or Camera .
    6. Click Scan .
    Cause The drivers in the Windows Vista operating system do not support button press functionality on the printer. link to above info from HP

    Dec 11, 2007 | HP OfficeJet 6210 All-In-One InkJet...

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