a 6ya Technician can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repair professionals here in the US. click here to Talk to a Technician (only for users in the US for now) and get all the help you need. Goodluck!
- If you need clarification, ask it in the comment box above.
- Better answers use proper spelling and grammar.
- Provide details, support with references or personal experience.
Tell us some more! Your answer needs to include more details to help people.You can't post answers that contain an email address.Please enter a valid email address.The email address entered is already associated to an account.Login to postPlease use English characters only.
Tip: The max point reward for answering a question is 15.
There could be something blocking the paper path that's not allowing the paper to not go all the way through the feeder. Try to open the printer and access the cartridge area. Remove the cartridges. Check for any foreign objects blocking the paper path. Rebrick your printer by removing the power adapter (black box found on the back of your printer where the power cord is plugged in) and then re-plug after 30 seconds. When your printer turns back on, re-insert your cartridges. Then try print your document again to verify that the problem is fixed.
This could be just a slight communication issue. Try to unplug your printer from your computer. Unplug and replug the printer into your power outlet to reset itself. When the printer powers on, reconnect it into your computer. Doing this usually fixes minor communication issues. Thanks.
When you say that your all-in-one system will copy, but will not print from the computer, this tells me that there could be a connection problem between the printer and the computer. This is more then likely a driver problem. you will need to go to lexmark and download the latest drivers for your operating system.
But this could also be a broken or loose cable.
One, try installing printer without the XP driver. Lexmark may have provided a quailifying driver with Vista hardware setup wizard. If it does not work or wizard cannot locate a driver, try the XP driver.
Beyond this, you may have to talk to tech support at Lexmark or repost here for another expert.
Please follow the steps given below to perform a self test on the printer:
1. Switch off the printer. 2. Press and hold down the paper feed button. 3. While keeping the paper feed button depressed, turn the power back on. 4. When the printer starts to print, release the paper feed button. 5. When the first page is printed, switch off the power (otherwise the printer will keep on printing).