Question about Whirlpool GS5SHAXN Side by Side Refrigerator

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Model # ETOWSRXMQ00 has not been used for at least a year. light is working and I hear a humming sound, but unit is not cooling.

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  • Whirlpool Master
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Hi,

Many times a freezer and/or refrigeratordo not work right because of a dirty condenser coil...there are also many otherthings that can go wrong. If you are hearing a clicking or buzzing then check out thelast two tips.

If your refrigerator is running but warm, then...

Check out this tip that I wrote about that... it is a great place to starttrouble shooting your unit...and something that you can do rather then callinga repair person to do a simple thing for you...

Refrigerator Condenser Coil Cleaning Refrigerator Repair

Refrigerator Troubleshooting Refrigerator Compressor

Refrigerator Compressor Start Capacitor and Start Relay
Refrigerator or Freezer not Cooling or Getting Cold

heatman101

sdfartyuk

Posted on Sep 29, 2010

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Posted on Jan 02, 2017

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Hello Margarito539,

I understand that you purchased a True GDM-41 merchandise refrigerator and you are having a problem with the temperature. The thermostat you are currently using is an in-line thermostat and is not the proper thermostat for the unit I would suggest that you follow the below link and purchase the proper thermostat for the unit. http://restaurant-equipment-parts.com/part/true/800393 the cost is $36.98 and is an OEM part.

You also may need a service tech to check out the freon in the unit. The unit uses 134A freon and must be within a few ounces of charge other wise it will not work properly. As the unit is keeping it 60 degrees, before you do anything make sure that you can hear the compressor running as this is not a cheap fix, however may be worth the cost for the unit you have. The compressor should be humming if it is not and the unit has been plugged in for a while, unplug for about thirty minutes and let the compressor cool. Once thirty minutes has passed plug in and see if the compressor is humming.

After checking the compressor you have two choices if it is humming call a service tech and have them check the freon charge and thermostat or change the thermostat and see if the compressor starts cooling the unit. If the compressor is working then the box is well worth fixing, if the compressor is not working you need to decide if it is worth fixing. A used unit with a one year parts and labor warranty costs $2100 so the repair should not cost over $1000 to be economical.

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Would you be using this Air Conditioner, as Heat Pump--
and so, when you say it just stopped---
Is that meaning that it stopped supplying HEAT?

Or are you using for cooling purposes?

Thanks for telling us that yo have NOT serviced it in 4 years!
You could pull the front cover off, and clean the filters--
Possibly a mouse or a bird or ?-- has built a nest in a wrong spot, and caused problems.

Give us some clues as to alarm lights, or sounds it used to make when you turned it on, versus what you hear now when you turn it on?-- any humming?-- clicking, etc.?

Tell us more, and we'll try to help to the next step.

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To allow us to help you effectively (at no charge), please post a NEW problem to FixYa, and please include your brand name and the full model number from the tag in or on the unit, your exact symptoms, as well as the answers to these questions:

- When you try to microwave are the inside light, internal cooling fan and turntable all working?

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(A loud buzz, hum, or groan is usually a shorted high voltage rectifier diode, but a sound like gurgling into an empty coffee mug is one symptom of a failed magnetron, and yet the mag can be bad without that sound.)

We have a sound clip here of what a microwave should sound like when the cooling fan and high voltage section are working.

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