Question about Microsoft Office Professional 2007 Full Version for PC

2 Answers

I hope someone can help me - Sony has been useless: I just purchased a Sony laptop and Msoft Office Small Business 2007 pre-installed (BIG MISTAKE). They said they sent the product key for the Office 2007 small business - they did not. First time ever happened to me, but I am screwed. They won't give me a code. Anyone have a Msoft Office small business 2007 product code to help me out. THANKS (and don't trust Sony online).

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  • lexzaharoff Apr 28, 2010

    Thank you but I got no where - again. I called Sony sales, and gave them my invoice and serial number but they said they sent it and won't send another. I called Microsoft and they said that since it was purchased through Sony and not a retail channel, they won't provide a product key. Trust me the last thing I want to do is to hack a product I legitimately bought and paid for. I have never in my life not honored a software license. In fact we have in the household a copy of Office Student and Home but I still went out to buy Office Small Business because I am hoping to use this to start a small business from home. If there is a product key for Office 2007 Small Business with an additional use available, my conscience is clean given that I know I purchased it and have the paid invoice in front of me.

  • lexzaharoff Apr 28, 2010

    I got to a level 2 manager in Technical Support. They said that the previous research indicated that the product team has records indicating that it was shipped with a certificate of authenticity. So it is back to my word vs theirs and I am losing in this battle. I got from her the fax of the legal dept and will send them a claim, but I need to find another computer since Word on this one has stopped working.

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Lexzaharoff

Unfortantaly I am not able to get you a CD key however I understand this is a big deal and aways ask my customers where they got there Office from and if they still have the key before I reinstall there system because this happens time to time. There is no way of knowning in the process of where the key got lost before the computer got to you.

The question I have is do you reinstall your computer or did you have a problem with Office where you needed to reinstall it. If you had to reinstall we may be able to get the key off the computer.

Issken
http://www.fixya.com/users/issken

Posted on Apr 29, 2010

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Check your email and make sure that it wasn't filtered out as SPAM.

If you can't find it. Show Sony online that they drafted the account and they should have to resend the key. But, if you do...Call sales, not technical support. Tech support is not allowed to give you another key, while software sales can. If they still fail to comply. You can call Microsoft and report them. You can also call Microsoft and often provide a proof of purchase and they will give you a new key anyway. Or you can just tell them the one you received didn't work.

This does not have to be the emailed key either, you can show the draft Sony made from your account for example or a confirmation email that the funds were received, or even an online receipt.

---------------

It's slower, but I guarantee that if you paid your money, you can get the key one way or the other. What you don't want is to use someone else's key or a hack if you can help it.

Not only might you get a virus, but Microsoft monitors key usage and anything posted on this site will be public. After 28,000 Fixya users all use the same key you're using, MS will probably lock it or block it. Then all of a sudden you can't get updates.

Why deal with all that over a product you purchased legitimately?

Posted on Apr 27, 2010

  • 3 more comments 
  • NA NA
    NA NA Apr 28, 2010

    Ok, I can see why your so frustrated. I called Customer Support and Sales at 1-239-768-7545 and was referred to Technical Support at 1-800-476-6972 and then was sent back to Sony Style at 1-877-865-SONY (7669). I escalated the call and got to a supervisor who I basically wouldn't let go until they had given me a course of action that didn't result in chasing your tail...This is what I did and what she said.



    1. Call 1 800 222 7669 - Not 1 800 476 6972 listed on the site.

    2. Access Sony.Style Tech Support

    3. Tell them that you did not provide the correct information on your registration or your purchase due to privacy concerns and that you as a result did not have the information sent to a valid email address.

    4. If they ask why, tell them it doesn't matter. It was stupid, but since you thought the media would just work or that it would be shipped to you that you need the key resent to a valid address you can provide over the phone.

    5. Remind them that you purchased the product and not a key, they have a legal obligation to follow though and provide you a working product.

    6. If they refuse, escalate the ticket to a level 2 manager and have your proof of purchase, bank statements, whatever...readily available.

    7. The sales woman, who went by Amy was very nice and added that this is the only department that can address this issue. So don't let them bounce you between other numbers and departments.


  • NA NA
    NA NA Apr 28, 2010

    Hopefully, this will help.

  • NA NA
    NA NA Apr 29, 2010

    I wish I had a key to give you , but I don't. I'm sorry it's been so much hassle.

  • NA NA
    NA NA Apr 29, 2010

    Out of curiosity, if the manager said they shipped it. Did you get who they say they shipped it through and the corresponding RMA number? That should have allowed you to track it. The other thing that seems curious is that you had originally said they emailed you the key, does this mean they also are saying they shipped the physical media?

  • NA NA
    NA NA Apr 29, 2010

    I can understand why they are being difficult if according to the system both an email and a physical package were sent and your saying neither arrived. But if they shipped it, then the package should definitely have some sort of traceability through UPS or Freight liner, whoever they used.

    If you feel like you need more time, here are some methods of extending the 30 day trial on Office so you can get running again.

    Also, there is a hack here that will keep your unregistered copy running until you can resolve your issues.


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