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I purchased a Compac Presario CQ60 notebook 7-12-09. Ihave tried to install windows 7, but my cd-rom does not seem to be working. I have tried other disks, but nothing. nothing appears on the screen, no message or anything.

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  • reesah1 Apr 27, 2010

    Ihave a Compac presarioCQ60 notebook. It is still under warranty. I cannot get the cd-rom to install windows 7 or will it play any disc that I put in it. I am not a coputer whiz so any solution will have to be explained to me. Thank,you

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  • Master
  • 493 Answers

Hello,
Please first check the CD Drive is disabled or not in the device manager. To do that:
- Open the Device Manager (Right click on My Computer. Select System, Device Manager) or you can access using Control Panel, System, Device Manager)
- Find CD Drivers whether it is disabled or not. If disabled, right click on it and make enable.
If you can not see there, it may have been disconnected.
- If it is not there, from the control panel, using Add Hardware wizard you can find and add your CD drives back.
If it is not a hardware problem it works.
Hope this helps.

Posted on Apr 27, 2010

  • Ibrahim OKTAY
    Ibrahim OKTAY May 18, 2010

    Hi Reesah,

    You did not answer my comments.

    Is your problem solved? If not waiting your comments.

    If solved the question seems open and pending, would you please accept the solution to close the issue.

    Thank you. Take care.

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  • Compaq Master
  • 75,108 Answers

Have you set the boot menu to boot from CDRom?

Posted on Apr 27, 2010

  • 2 more comments 
  • yadayada
    yadayada Apr 27, 2010

    On most compaq computers the hot key for the boot menu is the "Esc" button top left next to F1, you must press it repeatedly after start up, the "Hot Keys" vary by model often, so check your user manual to verify the "Esc" key is the correct Hot Key, if the boot menu doesn't appear then u have a more serious problem and u will need to seek out a computer repair shop, u can also contact Compaq support via email with this question free of charge, they may be able to provide additional info to help get u up and running again..

  • yadayada
    yadayada Apr 27, 2010

    MY GODDNESS IF THIS IS STUILL UNDER WARRANTY CONTACT COMPAQ, DON'T FOOL WITH IT OR U COULD VOID THE WARRANTY, WE ARE NOT COMPAQ, U MUST CONTACT THEM FOR SERVICE.

  • yadayada
    yadayada Apr 27, 2010

    YOU CAN CALL ME IF U DON'T UNDERSTAND. 925-577-7157

  • yadayada
    yadayada Apr 27, 2010

    I have given you all the info u need to get this fixed, please reward my effort with a "HELPFUL" rating. thanks

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