Question about HP Photosmart 3210 All-In-One InkJet Printer

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My hp photosmart d7400 series displays printing main tray message

My hp photosmart d7400 series when im trying to print a jpeg after seconds of "printing" displays a message saying "please load paper face down im main tray". My settings however are photo paper 10x15 size and i am using the photo paper tray. Please help!

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  • ladyxi Apr 27, 2010

    Thank you I tried that and didnt work, plus now none of the trays seem to be working either. It seems unable to retract the paper in for printing and puts a message "Out of paper" Load paper facing down in main tray again, and Im in the main tray now...:(

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Hi,


If you are trying to print a jpg photo using Windows browser (such as right clicking on the .jpg Picture from the folder and clicking print) the print browser which opens lets you pick the paper size. But that paper size is just to adjust the Picture it doesn't effect the HP printer. To pick the paper size from your printer you have to click printing properties which comes under the name of your printer you see on the print browser. You also need to set your paper size from that properties menu, which will help HP printer to recognize it.


After that you can continue with printing. Then it will load the correct paper from the correct tray.

Hope this helps.

Posted on Apr 28, 2010

  • Ibrahim OKTAY
    Ibrahim OKTAY May 18, 2010

    Hi Ladyxi,

    You did not answer my comments.

    Is your problem solved? If not waiting your comments.

    If solved the question seems open and pending, would you please accept the solution to close the issue.

    Thank you. Take care.

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  • Master
  • 1,051 Answers

Make certain the paper is pushed as far forward as possible and the side adjustment rails just barely touch the paper.

Posted on Apr 27, 2010

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